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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and efficient processes. Many people appreciate the outstanding customer service, noting the helpful, polite, and professional staff who provide constant communication and updates throughout the entire process. However, some customers were dissatisfied with the product received, mentioning issues with refurbished items being sent instead of new ones, or products that were not software compatible or functional from the start. A few other people also felt that they were left without a working product for extended periods due to these issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and efficient communication,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Product

Clients share ambiguous opinions on product. Some customers received items promptly and in mint condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Value Checkers we literally amazing. I must also thank Dani for her assistance, she deserves a shout out for her first class customer service! My daughter had an accident with her laptop that she uses... See more

Rated 5 out of 5 stars

A little dubious as I had never made an insurance claim before and never heard of value checkers. Also unsure why I had to send my item off after showing evidence BUT as soon as value checkers took o... See more

Rated 5 out of 5 stars

My experience with Value Checkers has been fantastic. Very fast to assess the item, and communicating with them has been easy and stress free. They have kept me updated during each stage and have now... See more

Rated 5 out of 5 stars

Excellent work The staff at Value Checkers kept updating me about the progress made. They were very helpful when I struggled to remove my Apple laptop from Icloud. They gave me the information to... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Faultless service

Haven't received the replacement yet but we are told it has arrived and ready for dispatch. Took less than an hour following payment of our excessive. So far the service and help has been faultless.

August 7, 2025
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Rated 5 out of 5 stars

A* AARAN ,

I had the pleasure of Aaran dealing with my claim, he was super helpful understanding of my daughters autistic needs accommodating all her requirements in a replacement laptop, He was clear supportive and gave lots of choices to help us navigate a tricky replacement. A*

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks you so much

Thanks you so much, we have received our new apple tablet against warranty claimed. Its was really quick and great service. I will recommend everyone to go with these guys.
Thanks once again.
S. Ahmad

July 30, 2025
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Rated 5 out of 5 stars

Can’t fault them

Was kept up to date constantly throughout the process, any questions I had were answered quickly and I couldn’t fault them, used them twice and had great experiences both times

July 7, 2025
Unprompted review
Rated 3 out of 5 stars

Option to choose preferences

The process after been referred to value checkers by Love it was seamless but the only and main issue after value checker informed me that the laptop was written off was that they just ordered a replacement without given me any option to choose colour or preference. The laptop was pink and it was for my daughter and they sent black colour which she doesn't like. They should at least give option to choose from 2 colours.

July 5, 2025
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Rated 5 out of 5 stars

Really excellent communication

Really excellent communication, quick and efficient, went over and above to ensure i was happy and satisfied with the outcome, i would highly recommend this company!

June 26, 2025
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Rated 5 out of 5 stars

Watch replacement

My insurance put me through to this company after losing my Garmin watch, the process was simple, quick and efficient start to finish. All handled over text message. Fantastic communication throughout and well handled.

June 9, 2025
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Rated 5 out of 5 stars

Outstanding Service

I recently had my Galaxy Z Fold repaired by them and I couldn’t be more impressed. From the moment we established contacted , their communication was clear, prompt, and courteous. They kept me informed throughout every step of the process.
The repair was completed faster than I expected, and my phone is now working perfectly. Their professionalism, attention to detail, and customer focused approach really stood out. It’s rare to find a company that combines technical expertise with such excellent customer service. Highly recommended!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The team was very attentive and maintained good communication.
Fast problem solving.
Thank you for your support

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars from me

Had my MacBook fixed by this company my home insurance uses, Great communication on letting me know what they are going to do and had my MacBook back today, you wouldn't even know the screen was smashed on it.

Over the moon with the great customer services I received from them.

Many Thanks
Steve

May 29, 2025
Unprompted review

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