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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and efficient processes. Many people appreciate the outstanding customer service, noting the helpful, polite, and professional staff who provide constant communication and updates throughout the entire process. However, some customers were dissatisfied with the product received, mentioning issues with refurbished items being sent instead of new ones, or products that were not software compatible or functional from the start. A few other people also felt that they were left without a working product for extended periods due to these issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Response time

Consumers find response times to be positive. Many reviewers praise the quick and efficient communication,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Product

Clients share ambiguous opinions on product. Some customers received items promptly and in mint condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Value Checkers we literally amazing. I must also thank Dani for her assistance, she deserves a shout out for her first class customer service! My daughter had an accident with her laptop that she uses... See more

Rated 5 out of 5 stars

A little dubious as I had never made an insurance claim before and never heard of value checkers. Also unsure why I had to send my item off after showing evidence BUT as soon as value checkers took o... See more

Rated 5 out of 5 stars

My experience with Value Checkers has been fantastic. Very fast to assess the item, and communicating with them has been easy and stress free. They have kept me updated during each stage and have now... See more

Rated 5 out of 5 stars

Excellent work The staff at Value Checkers kept updating me about the progress made. They were very helpful when I struggled to remove my Apple laptop from Icloud. They gave me the information to... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant Helpful company. …

They were brilliant from start to finish. I sent my broken computer back on Monday and had a new one back today Friday. They contacted me when they received my old one and sent messages to tell me exactly what was happening. The new one is perfect. What a lovely company.

May 23, 2025
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Rated 5 out of 5 stars

Excellent Service

Excellent Service! I sent my phone in for repair and they did an excellent job and very quickly. When I spoke to them on the phone they were very helpful and polite.

May 12, 2025
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Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience with this business! They quickly and professionally repaired the HDMI issue on my PlayStation 5, and I also bought a gadget from them that works perfectly. Great customer service, reliable repairs, and quality products. Highly recommended.

May 16, 2025
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Rated 5 out of 5 stars

Very impressed by their service

Very impressed by their service. Was an insurance claim and Value Checkers were designated by the insurance company (Trinity).
Trinity were lacking in prompt communication and accuracy of feedback. However, Value Checkers were the absolute contrast. Expedient in response. Helpful and clear in direction.
Customer service seemed at forefront.
Would definitely recommend.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Communication has been good

Quick process from start to finish. Very polite and friendly. Received a replacement device today, one day later than anticipated but due to their excellent communication from start to finish, I am very happy with the service received.

May 13, 2025
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Rated 5 out of 5 stars

Good communication

These guys fixed my phone recently. I was a little sceptical but they did a great job with good communication.

April 26, 2025
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Rated 5 out of 5 stars

Quick, Efficient & Helpful

I am extremely pleased by the service I received when my phone was recently broken. The service was quick, efficient, and friendly. Once they received my damaged phone a replacement was sent to me within a matter of days. Im paticularly grateful to Attiah who went the extra mile to help me. Very positive experience - thank you!

April 4, 2025
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Rated 5 out of 5 stars

They were brilliant for me.

For me this company was brilliant.
They took my smashed tablet, reported back they could not fix it, they then UPGRADED my tablet to a newer model.
To make things easier I contacted them and asked could I collect the new one in person rather than rather than get it sent out through the mail, right away I got a reply yes with their address - which was only 20/30 mins down the road for me.
Got my new one and everything good again.
My experience has been very good with them. I would definitely use them again.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Insurance company referred me to Value Checkers for an assessment of damaged tech items. Couldn't repair them so they provided Apple branded replacements. Good service. Thanks.

March 26, 2025
Unprompted review

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