Transparency and responsiveness in communications with Lillie-Mae post purchase. Her eagerness to assist was second to none. Just lovely to deal with all round. Pre purchase Simon was just fanta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my busine... See more
Company replied
Ordered a new Van for our business through Vanaways. Process was extremely seamless and stress free. Tyler Flage was very helpful throughout the process. With continuous communication we knew what was... See more
Company replied
From the initial contact & prompt responses we knew we were in good hands. Paige Wallace has been exceptionally helpful, keeping in touch and making sure we are happy with our new van. We feel that... See more
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4.7
Excellent
288 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered on the day but again late to…
Delivered on the day but again late to the destination.
May 10, 2025
Reply from Vanaways
Thank you for your feedback.
Vanaways is always trying to improve the service and communication we provide to our customers.
Please contact us at customercare@vanaways.co.uk if you require further assistance.
Best Regards
Stacey
After Sales Manager
Pro's & Con's
Pro's - Good choice of vehicles at low prices, purchase process well managed including finance.
Con's - Vehicle delivered with no documentation (delivery note or similar), should have arrived with a canopy fitted but this was missing.
April 27, 2025
Good job thanx
May 4, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
We ordered a vehicle in early March
We ordered a vehicle in early March, we had major issues with before and after the delivery, the issues were eventually resolved and Vanaways representative Lillie-Mae Northover, was instrumental in solving the problems and extremely helpful, contacting us daily with updates of where we were with the issues. The issues never affected our trading as Vanaways made sure we continued to make our deliveries. Thanks Lillie-Mae, amazing Customer service skills.
Second vehicle with Vanaways and will go back again when the need arises.
May 8, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Do not deliver as promised
Delivery was promised between 1-2 weeks, deposits for 2 vehicles were paid immediately upon receiving invoice, delivery took 8 weeks. No one would take accountability, kept moving goalposts and passing the buck.
Personal details have also been leaked previously. Unlikely to use again
April 25, 2025
I recently purchased a van with…
I recently purchased a van with Vanaways and I am very pleased, Lewis was extremely helpful finding a suitable van and very competitive on the price aswell! Will informed be about delivery date and ply lining ect.
I can not fault the service provided and will be using Vanaways again in the future!
April 12, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Only Firm Able To Make a Factory Order.
The only firm able to make a factory order for me as I wanted a glazed tailgate and bulkhead. Communications were good and I knew what was happening and when. Recommended.
Nigel Jerome
April 19, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great to deal with until van arrived…
Great to deal with purchased a new van, one minor problem but Holly sorted straight away. Would definitely use again in the future
March 9, 2025
Really easy to deal with overall
Really easy to deal with overall, Lillie was fantastic and couldn't do enough to help.
thanks Lille really appreciate your help.
Andy
April 22, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Helpful and delivered the vehicle on…
Helpful and delivered the vehicle on time. Thank you for a great service
April 12, 2025
Reply from Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Quick delivery and excellent service.
We ordered a Renault Trafic van and received it within a few weeks of placing the order as promised. Very competitive price and easy transaction. We have used Vanaways over the past 4 years and would recommend them for their service and customer support.
April 13, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Very pleased with van l bought from…
Very pleased with van l bought from vanaways Allister was very helpful all the way through the process helping with the different spec and warranties l was looking for and Ellie with the financial side thanks .
April 17, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
New Work Van
Lillie helped with our purchase of a replacement work van from start to finish. Thank you
April 17, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your wonderful review and for highlighting Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Great experience
Quick response over e-mail. Friendly and efficient staff, easy to deal with. Good value on vehicle and communication regarding delivery.
Staff I dealt with were Steve and Lillie-Mae.
April 4, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your wonderful review and for highlighting Steve and Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Once they have your deposit your doomed!
Even spending nearly 100k with Vanaways after they took my deposit my experience was nothing other than awful. Useless of not no communication start to finish. Do not believe their timescales they have no idea when vans will arrive from supplier even if they tell you they do, then when it's late they just blame supplier even though it's them taking your money. I cancelled the last vehicle delivery altogether as at over three weeks late they still couldn't tell me when it was arriving. Absolutely useless go elsewhere where you might get better customer services and better price. Avoid! You have been warned!
April 2, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
We have recently used Vanaways to…
We have recently used Vanaways to replace 7 fleet vans and we couldn't be happier.
We have received excellent customer service from start to finish and the process has been made as easy and stress-free as possible.
We have now taken delivery of all vehicles and they are better than we hoped for. Great price with the extra maintenance package we need.
I would also like to thank Lillie-Mae for all the aftercare she has provided. She has contacted me with regular updates on the delivery dates for each vehicle and was happy to call back for feedback after we received them. Very helpful and great customer service. Thank you!
April 8, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your wonderful review and for highlighting Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Got there on the end !!!!
Weeks and weeks of phone calls and emails the whole process took far too long to organise and was extremely time consuming for all involved.
There seems to be a very poor communication between Vanaways and the supplier of the van.
Frustrating the transaction.
Also too many different people dealing with my case.
Although I’ve got to say that Vanaways staff who did deal with me where very polite and professional,
My beef is with the above mentioned supplier to Vanaways.
Incredibly awful service they give you and thus in turn to your customer.
Same thing goes for organising the transporting of the vehicle.
Absolutely abismal communication.
Seems nobody has the ability/authority to pick up a phone and organise anything.
Emails are days and days of turnaround. .
Great van great price
great staff at Vanaways 👌
But whole procurement process needs reworking, as way to cumbersome. And frustrating for the end of line customer.
Thanks
M. Brown
March 30, 2025
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