Transparency and responsiveness in communications with Lillie-Mae post purchase. Her eagerness to assist was second to none. Just lovely to deal with all round. Pre purchase Simon was just fanta... See more
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Review summary
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Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my busine... See more
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Ordered a new Van for our business through Vanaways. Process was extremely seamless and stress free. Tyler Flage was very helpful throughout the process. With continuous communication we knew what was... See more
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From the initial contact & prompt responses we knew we were in good hands. Paige Wallace has been exceptionally helpful, keeping in touch and making sure we are happy with our new van. We feel that... See more
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4.7
Excellent
289 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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Got there on the end !!!!
Weeks and weeks of phone calls and emails the whole process took far too long to organise and was extremely time consuming for all involved.
There seems to be a very poor communication between Vanaways and the supplier of the van.
Frustrating the transaction.
Also too many different people dealing with my case.
Although I’ve got to say that Vanaways staff who did deal with me where very polite and professional,
My beef is with the above mentioned supplier to Vanaways.
Incredibly awful service they give you and thus in turn to your customer.
Same thing goes for organising the transporting of the vehicle.
Absolutely abismal communication.
Seems nobody has the ability/authority to pick up a phone and organise anything.
Emails are days and days of turnaround. .
Great van great price
great staff at Vanaways 👌
But whole procurement process needs reworking, as way to cumbersome. And frustrating for the end of line customer.
Thanks
M. Brown
March 30, 2025
Highly Recommend
Super easy from start to finish—honestly, smoother than my attempts at parallel parking. And the van? Absolute beauty!
Huge thanks to Theo for sourcing it. Not your usual “let me sell you everything on the lot” type—no pressure, no nonsense, just actually listening to what we wanted.
Massive shoutout to Beth, who handled the paperwork/admin like an absolute pro. Kept us updated the whole time—felt like VIP treatment, but without the overpriced champagne.
Highly recommend Vanaways! We’ll definitely be back for our next van… or vans… depending on how ambitious we’re feeling!
March 31, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Superb customer service from start to…
Superb customer service from start to finish. Great communication, great access to the vehicle I wanted and all completed in less than 2 weeks. Jake Wheelock was excellent, as were any other of the Vanaways representatives that I dealt with. Highly recommend.
March 27, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Bought two vans from Vanaways
Bought two vans from Vanaways, dealt with Jake Wheelock both times, he has always went above and beyond in making sure we get a great deal, he has now made 2 transactions very easy and even got me a better deal than we both thought possible, I would highly recommend Vanaways and ask for Jake if possible. Jake has found a customer for life in us as we've been treated perfectly both times and both delivery dates have been met.
Ashraful Haque has also called up to just confirm we received the van and had any issues or queries so this just shows the level of commitment from the company and its staff to make sure as a customer I have no unanswered queries. 2 really great members of the Vanaways team.
March 27, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Millie
Millie, Ash, Steve and everyone else I worked with were efficient kind professional and an absolute joy to chat with during my experience with vanaways. I couldn't recommend you any more highly. Millie in particular made my days shine with her friendly demeanor and personal attention she gave me. Thanks Millie you're a superstar! 🌹❤️⚡from Alexandros
March 19, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
A complete shambles
A complete shambles, high pressure selling before you pay, then not interested afterwards. My van turned up with things missing (entertainment screen) so not even a radio! I actually bought this one, because I was told it had a 10" apple play. Now they're saying it was a misunderstanding, but it was NEVER mentioned the van I bought didn't have this screen. I've had the van on the drive for three weeks, they've offered me money back but I'm worried about the warranty and they're expecting me to sort it out. I'm expected, and are doing, all the chasing on this, the contrast with before and after is like black and white.
I went with them because we're very busy at work and it seemed like a decent option, how wrong.
The problem is, I very nearly kicked this into touch before I paid, because I sensed it was going to be trouble. Always trust your senses
February 28, 2025
Purchasing a new toyota hilux.
I dealt with Mark Taylor at Vanaways who was very professional and easy to get on with . I was very pleased with the discount. Toyota increased their prices on January1st 2025. This in turn changed the price of my original quote that I received in December 2024. This ended the deal. Mark Taylor was able to meet the the original quote appropriately 10 days later. It took just over 2 months before i had delivery of the truck. The reason for the main delay was because Fleet Toyota kept changing the parameters and the colours of which Hilux I could purchase.
I would like to add that when purchasing a truck from Vanaways they should talk through and explain the reason for signing the V5 form which I totally understand now and it turned out not to be an issue.
When I was passed on to the ladies in accounts they were very professional and they treated me with the upmost courtesy and respect. Especially Morgan . She kept me updated with dates and times of delivery throughout the end of the process.
So I would like to say thank you to all your team.
I am very happy with the new truck.
I would definitely recommend Vanaways to anyone purchasing a new vehicle.
February 23, 2025
Reply from Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Excellent service no messing around
Excellent service no messing around . Sorted out everything I asked for and more great team of people at Vanways . I didn’t wait long for delivery of vehicle. Wouldn’t hesitate to recommend to anyone for a great service pleasure to do buisness with . Keep up the good work and thank you all at Vanways
February 23, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Straight forward and efficient staff
February 21, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
New Renault Pickup
A very good service, Vanaways kept me in the loop at all time and delivered the vehicle as we requested.
February 12, 2025
Reply from Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
From start to finish this transaction…
From start to finish this transaction ran very smoothly
February 7, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great service from start to finish…
Great service from start to finish highly recommend
February 17, 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
From start to finish this company was…
From start to finish this company was amazing …. I chose well 😬
February 9, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Excellent Experience
February 7, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Vanaways
Vanaways
vanaways.co.uk
They are the people for Vans, Great working with them,
Good Fair Price, Delivered on time with no Issues,
Mr Kevin Taylor,
Avonstar Trading co ltd.
February 1, 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
would of given full marks but we were…
would of given full marks but we were let down on a very late delivery !
February 2, 2025
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