vance.tech Reviews 941

I should give minus rating for vance.
They doesn't credit the money on time.Everytime they delay the transfering money and they come up with reasons like its cross border transfers.
We know it is cross border transfers, I am transferring money from last 20 years.i will advice no one to use vance anymore they cannot compete with wise or xe.com or any other providers

Hi,

I have transferred 17000 AED on 8-March but funds are not received on India account even more than 24 hours passed.

It's showing Processing.

Transaction reference DEE8X9MZ50

Looking at the other reviews, many are facing similar issue and amount is not credited after 1 week so I am worried as this is my 2 months salary.

Is there any direct number to reach out them?

Regards,
Sachin

Hi I am regular customer for Vance but somehow when I send money from Dubai to India by mistake I put wrong account number and explain about my query but nobody there to help me out as the amount should’nt reach to the person as it’s wrong in this scenario money should be reverse and it should come to my account but i have tried a lot to reach them but it’s automated messeges coming again and again so I feel disappointed and dissatisfied. If anyone read this messeges kindly reply I will all the details below

Dear team

Kindly note that the below transaction I had send yesterday is by mistake I have entered wrong account no so kindly help me to reverse the transaction As I am always sending money through this app

Transaction no: ZNHRPAZBWY

Regards,

Rahul

056443067

Correct acc no is 21380100000318

By mistake I have put 211380100000318 Instead

It was all well until i made a transaction on 04-03-2025 from UAE to India. The amount is still not credited to my Indian account. Now the UAE time is 08-03-2025, 17:00 HRS. The worst thing is their customer support. Since 4 days i am trying out for help in their in app customer support, through their email, still not even a single response from their side except automated messages. I am using vance for 6 months or more. This is the worst experience ever. There is no way to talk to them. I fee, I did a mistake trusting them.
Transaction id: IOIOZZRFPS
I hope some one will come to help out.

This was the Worst app i ever used.The worst cutomer service team ever.Kindly 🙏🏻please shutdown your app.Bullshit App!

I am extremely disappointed that I have yet to receive a response regarding my issue. The funds I transferred to an Indian beneficiary account have still not been received, despite the transaction showing as "Completed" and the amount being deducted from my account.

Due to this delay, I missed my EMI payment and now have to pay additional interest. This situation has caused me significant financial stress, and I hold your service responsible for this inconvenience.
I have made this transaction on 26-02-25 the beneficiary still didn’t receive the money till now. I have emailed escalations vance.tech and help vance.tech both didn’t respond and same with 24hrs chat service which never really response .

I expect an immediate resolution and a proper explanation for this delay. Please respond at the earliest.

Thanks for your service.

Best regards,
Wahed

(Transfer ID: V0RBYC2CLK)

very bad experience i sent money yesterday but still showing processing and verification. could anyone help i mail and chat but no one reply.

Kindly use this app only if you want to waste your money!
I transferred my money on 1st March, and today is 7th March, yet money is not credited into account.
I chat daily with chatbot, they say it will be transferred within hours but hours in 7 days are not sufficient!
Transfer ID - 8IC1GVS4WG
I have shared several E-mails, yet there is No response.

It is giving me so much pain as my mother is suffering from cancer, and my family is still waiting for money!!

I sent money from UK to India and the transaction was marked as successful but the money was never credited to my account even after a week. The only option to contact them is chat or email where their earliest response time is mentioned as min 2 hours for chat and no mention for emails. If you are looking to transfer money peacefully, never trust the Vance app.
None of their team is concerned about the money transfer being successful.
The transfer is still not successful after 7 days on 6th March 2025.

I am using vance from many months but this time the service is worst. I have transferred the amount from UK on 3rd March and still the amount is not credited to my account.

I have sent multiple emails but I did not get a single response not even acknowledgment.

Till morning 11 am the transaction was showing as processing at 11:06 am it showed as complete but the amount is still not credited to my account.

Transfer id NZHCPRIXOC, can someone from vance help.

Regards
Chetan

I have made a transfer to India from UK on 4th March and its been over 2 days but still it haven't been received.

i sent money to india but its more than 24 hours and still the money is not credited and no support from customer care..

I have done a transfer on 5th march its been morethan 24 hrs now. And no answer from their side,customer service is pathetic no one gets connect or answer and no option for via call. When i came to see the reviews i understood its their common practice. Better to avoid them.

I initiated the transfer on 4th march 8 am irish time. Money reached vance same day 11 am. Today while i am eriting this at 7 am on 6th march there is no concrete reason given from vance why the transfer is taking such a long time.

I have been using various apps for money transfer for almost 10 years and i can clearly say this is the worst experience i have ever faced.

Fx transfers are mostly used by expats to support their family and this kind of huge delays are unacceptable.

If a vance team member is reading please look into these issues promptly.

Also want to know if and where can we formally file a complian on this?

Everything was going great till yesterday.
I made a transfer from uae to India to myself account. Its been past 24 hours now i got a message that my transfer is taking a bit longer.
The customer service 24x7 chat support, very pathetic.

Transfer id : CXPQYI61LP
Please if someone customer service executive see this help me .

It was all well until i made a transaction on 04-3-2025 from UAE to India. The amount is still not credited to my Indian account. The worst thing is their customer support. Since 2 days i am trying out for help in their in app customer support, through their email, still not even a single response from their side except automated messages. I am using vance for 2 months or more. This is the worst experience ever.

Hello
My name is Abhiram, i have made a transfer to India with transaction ID - 6APAZ2HQBV. The money haven’t received yet to my account and your chat help doesn’t respond to my complaint.

I did a transfer to India on 05th March 2025. It's been 24 hours and the transfer hasn't completed.

Transaction Reference - FSD2VAHHFY
Name - Ibrahim Mohammed

The customer support has been pathetic. No one has been answering on chat or mail and there is no way to reach via phone.

Worst experience ever. I have transferred funds for an emergency. Till now its not credited. It showed transfer will be done in 24 hours. It's an hospital emergency. Waiting till this time it's 6th march 2:03 AM UAE time. Customer care is worst. I have made transaction on 5th march approximately 1:00 Am