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Rated 1 out of 5 stars

I am really fed up with this app. Guys, if you have any urgent payments, do not use this app because we cannot expect the funds to reflect immediately. This is not the first time this has happ... See more

Rated 5 out of 5 stars

The app is very reliable, it gives real time exchange rates. I don't have to go to a money exchange and bargain for rates. A few days into using the app, I had some issues with transferring funds; but... See more

Rated 2 out of 5 stars

Hello, I have transferred the money to India couple of times ago, but no issue and it's credited to within hour. Yesterday I have transferred the money again due to emergency, despite my pr... See more

Rated 5 out of 5 stars

Vance is hands down the best money transfer app I’ve used! The deposits are super quick, and they offer Google exchange rates, which no other provider does. On top of that, they have a great referral... See more

Company details

  1. Financial Institution

Written by the company

Leadpro solutions - premier business leads providers


Contact info

3.3

Average

TrustScore 3.5 out of 5

941 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Initial experience + Post resolution feedback

Initial experience was very poor as money was deducted and not transferred for almost 3 days. It was a high value transfer.

No resolution / response was being provided in spite of constant follow ups and having instantly shared all further documentation that was requested.

Hence the initial rating was 1 star.

Now updating it to 4 star having received the funds almost 72 hours later and subject to the below assurances from the Vance team:

- Prompt response on chat has been promised for next transfers.

- Clearly defined timelines for resolution will be provided going forwards.

- Followups will be proactive i.e. customer will not have to chase.

- Faster compliance / verification checks will be rolled out.

- Any escalations for delay in transfers will be addressed at the highest priority and resolved asap.

- Clear communication on reason for waiting times will be shared proactively vs. silence.

- Priority to be given to high value transfers.

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Great rates

Great rates. Fast transfer upto the amount of 1000 gbp. Transferred higher amount which took few hours (~10 hours) to reach and got premium support on whatsapp from Vance. Appreciate the help and support. Will use this again.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Vancs

Vancs . Very easy to login , abd verify . Adding recipients. Paying through Apple Pay and getting good exchange rate . Very happy

February 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast, Reliable, and Best Exchange Rates!

Vance is hands down the best money transfer app I’ve used! The deposits are super quick, and they offer Google exchange rates, which no other provider does. On top of that, they have a great referral program with decent rewards. Highly recommend Vance to everyone who wants to send money home safely and at the best rates!

February 25, 2025
Unprompted review

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