Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great communication made purchasing van…

great communication made purchasing van easy mark was very helpful

November 21, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Luke, we really appreciate you taking the time to leave us such lovely feedback. Thank you .

Rated 5 out of 5 stars

Just letting you know   very pleased …

Just letting you know   very pleased  with the performance of the van getting back  to oban many  thanks  kind regards 

Chris 

November 20, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Chris we are very pleased you are happy with your van, thank you for leaving us feedback!

Rated 5 out of 5 stars

Very helpful and no pressure to buy

Very helpful and no pressure to buy. The car has a 12 month warranty and has just had a service and MOT so covered for the next 12 months.

November 20, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Thank you very much for leaving such a positive review!

Rated 5 out of 5 stars

Excellent service from start to finish

Massive thanks to Emma for assisting me buying a van. Nothing was a problem to her. Kept me informed whilst the van was prepared. Many thanks Emma 👍

November 20, 2025
Unprompted review
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Reply from Van Monster

Hi Michael, thank you for leaving such a lovely review! We appreciate your kind words!

Rated 5 out of 5 stars

Dan at Cannock was really professional…

Dan at Cannock was really professional and slick doing the documents etc ,

even helped me when i fell over (-:

great service and happy with my new van
Thanks

November 19, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Great to hear about Dan's excellent service!

Rated 5 out of 5 stars

This is my second time using van…

This is my second time using van monster. Last week van I had for 9years so good stock. If your thinking of using them contact Brian Findlay he was first class from start to finish.

November 3, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Excellent thanks, We hope this one lasts just as long!

Rated 5 out of 5 stars

Helpful and made process easy.

Chris was very helpful and sorted things out with new car for me. Was easy to contact and speak to by phone and email.
When a car I looked at got sold before I could come back, they were able to source a similar car from another store for me to help with the process and work around my work schedule (with shifts planning day activities is difficult and this was much appreciated).
Gave me a competitive price for trade in deal.

October 10, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Nora, thank you for your review we appreciate your feedback.

Rated 5 out of 5 stars

Exceptional Service

Exceptional Service
Lucy the salesperson was very professional and provided an excellent transaction from start to finish.

November 7, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Jason, thank you for leaving such a positive review. I will pass your comments on to Lucy!

Rated 5 out of 5 stars

C & L Haulage

Excellent service at Warrington Branch by Mike who helped us every step of the way.
Great purchase,very happy with new van & we'll put to work straight away

November 12, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Thank you for leaving us such a positive review, I will pass this on to the team!

Rated 5 out of 5 stars

Fantastic & helpful staff

The ease of buying my car, I visited the branch in Glasgow and Fred was an absolute star. Nothing was too much trouble, Fred picked me up at the station and paperwork was quick and easy. Due to an injury I couldn’t drive the car home, so staff delivered right to my door. Can’t thank the guys enough for all their help. If I could give 10 stars I would. Thanks again.

November 7, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Pauline, thank you for leaving such a positive review, I pass your comments to the team!

Rated 5 out of 5 stars

Everything was great as always

Everything was great as always. High level of professionalism. And I would like to thank Jon Fisher and Ravinder Singh for the assistance.

November 8, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Eddy. We are so pleased you have had a great experience at Van Monster. I will pass your review to the team!

Rated 5 out of 5 stars

Brilliant service from Gregg Royston at…

Brilliant service from Gregg Royston at the leicester branch, went in to have a look at potentially buying a bigger van and Gregg since the first meeting has been brilliant!
He was very knowledgeable about the different vans they had in stock. From that first meeting he was fantastic to deal with and made the purchase of the van easy. Explained everything clearer and no fuss or pressure Sales tactics.
Van monster moved a vehicle down from a diggerent branch and it arrived the next day, within a week id seen the van I liked and drove away with the keys.
Couldn't recommend the service provided by Gregg and van monster any higher.

November 8, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Sean, thank you for leaving such a positive review, Im sure Gregg will be delighted!

Rated 5 out of 5 stars

Great experience

I had never heard of this company before but I would highly recommend them to anyone. I purchased a Skoda Scala 22 plate. The car is in great condition and was by far cheaper than anywhere else. I was looked after by Fred who made everything easy and straight forward. I would buy again from VAN Monster.

October 24, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Mr C. Thank you for leaving such a positive review about your Van Minster Experience! I will pass your comments to the team!

Rated 5 out of 5 stars

Wakefield - Lewis Bingham

A huge thank you to Lewis Bingham at the Wakefield branch for being an absolute star! He went above and beyond to help me and my family find the perfect car. Lewis took the time to make sure we understood everything and handed the car over in immaculate condition. If you’re thinking about buying from Van Monster Wakefield, you’ll be in the best hands. Exceptional service from start to finish. We absolutely love our new car, thanks again Lewis!

November 6, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Good morning Qaswa. Thank you for leaving such a lovely review for Lewis and the Wakefield Branch, we hope to see you again in the future! Happy Driving!

Rated 5 out of 5 stars

First time at van monster

First time at van monster , seamless purchase, van was beautifully prepared, great deal and service , Brian was great to deal with too

October 29, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Fantastic, Thank you

Rated 5 out of 5 stars

Usual 1st Class Service

As usual, we received a fantastic service from Brian in Glasgow. We have bought dozens of vans from him over the years and the service is always first class. Even delivered the van to our premises. Would highly recommend Van Monster.

October 29, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Brilliant to hear, Thank you

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