Van MonsterReviews 

1,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, helpful, and friendly approach, making the entire process smooth and stress-free. Many highlight the excellent service, noting that everything from initial contact to collection was handled efficiently and transparently, with no pressure tactics. The products are often described as exactly as advertised, well-presented, and in great condition, leading to high satisfaction with the purchase. Some people were dissatisfied with the after-sales service and product reliability, experiencing issues with vans breaking down shortly after purchase and difficulties with repairs or getting correct information. There were also instances where customers felt they were sold vehicles not fit for use, or faced challenges with garages not being equipped to handle vans.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and professional assistance... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Customers consistently report positive experiences, describing the process as easy, smooth, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents took the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 5 star treatment from Mike Rossiter at Monster Van Warrington . The whole process from choosing my van to driving away went as sweet as a nut . Mikes communication skills were s... See more

Company replied

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

Martin Hunter in the Newcastle branch was extremely helpful sorted everything directly with my finance company, taxed my van. Changed log book. Literally hassle free. Can’t recommend Martin and team e... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Van Monster Warrington enough. It was so refreshing to deal with Chris, a man who knows his stuff, was up front and got things sorted for us. We tried a few dealerships and found it w... See more

Company replied


Company details

  1. Used Truck Dealer
  2. Motor Vehicle Dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, United Kingdom

  • vanmonster.com

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,088)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Bryan

Thanks Brian. You made the whole experience completely painless and simple. And I really love my new (to me) van

December 11, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Good morning Sargent Keith, thank you for taking the time to leave such a positive review. We are so pleased you love your van!

Rated 5 out of 5 stars

A very reliable company

A very reliable company, with top efficient service!

December 9, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Harvey, thank you for your positive review, we hope to see you again in the future!

Rated 5 out of 5 stars

Van Monster 5*

Big shout out to Mark Bolton needed a small van in a hurry as ours packed up from start to finish he was extremely helpful, made it our second smooth purchase from van monster, delivered next day as promised, would definitely recommend!!

December 9, 2025
Unprompted review
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Reply from Van Monster

Hello Mr and Mrs Cheshire, thank you for leaving us such a great review! I will pass your Big Shout Out to the wonderful Mark!

Rated 5 out of 5 stars

Latest company van purchase

The team at Van Monster Glasgow are helpful, friendly, patient and knowledgeable when purchasing our latest company van from them. We always have a great experience from Brian & team.

December 2, 2025
Unprompted review
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Reply from Van Monster

Hi Nicola. We really appreciate your kind words, i will pass to the team in Glasgow!

Rated 5 out of 5 stars

Service was great

Service was great, they did exactly everything they said they would and got everything turn around really quickly, would recommend

November 27, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Dan, thank you for your kind review! we hope to see you again in the future!

Rated 4 out of 5 stars

Fred was very helpful clear and…

Fred was very helpful clear and transparent throughout very professional without any pressure

November 29, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Tahir. Thank you for your kind words, we hope to see you again in the future!

Rated 5 out of 5 stars

Great experience

Really happy with my car and Dan @ Cannock looked after me really well!

November 27, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Simon, thank you for taking the time to leave Dan a review. i will pass to the team!

Rated 5 out of 5 stars

Mike was great and helpful and helped…

Mike was great and helpful and helped with the process which went very smooth..thanks

November 29, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Phil, thank you for leaving such a lovely review. I will pass your comments to the team!

Rated 5 out of 5 stars

Emma was brilliant

Emma was brilliant, really helpful. Brilliant service all around.

November 29, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hey Marty, thank for leaving such a positive review, massively appreciate it! See you again soon, hopefully, Big Love!

Rated 5 out of 5 stars

Purchased a further two vans this week

Purchased a further two vans this week, dealing primarily with Mark with some assistance from Dan if Mark was unavailable. As always they made it an effortless process and provided an exceptional professional service. Can’t speak high enough of both van monster and their staff.

November 28, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Dave, we are so pleased your are happy with your purchases! We hope to see you again!

Rated 5 out of 5 stars

Although the finance took a little…

Although the finance took a little while to finalise due to our business being a limited company, the whole process went smoothly by Dan and the Cannock branch.
Thank you for your help and efficiency.

November 26, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Ruth thank you for sharing your experience with us, we hope to see you again in the future!

Rated 5 out of 5 stars

Chris Evans at Van Monster provided…

Chris Evans at Van Monster provided outstanding, industry-specific consultation. He didn't just sell a vehicle; he demonstrated the knowledge and patience necessary to guide me toward the optimal van for my business application. The entire process was efficient, educational, and exceptionally easy. I would definitely recommend van monster for anyone needing a reliable and affordable van. Thanks again Chris a really appreciated the experience.

November 25, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Matthew, thank you taking the time to share your positive experience!

Rated 5 out of 5 stars

Great experience

This is the second van i have bought from van monster and specifically lewis, great from start to finish, great communication. Lewis made the process as easy as possible, very grateful. Top guy

November 25, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Ben, thank you leaving such a great review, i will pass your comments to the team!

Rated 5 out of 5 stars

Highly recommend

Visit to van monster today very easy and straight forward process, jack was very helpful and explained every part of the process and covered the spec of the van very well.

November 24, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Charlie, we really appreciate your feedback! I will pass your kind comments to the team!

Rated 5 out of 5 stars

Great service from Mike Car Fantastic…

Great service from Mike Car Fantastic very seamless picked car Wednesday drove it home Friday

November 19, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Gillian, thank you for leaving us a review. We really appreciate your comments and are so happy you have had a positive experience with us!

Rated 5 out of 5 stars

The whole experience went smoothly and…

The whole experience went smoothly and what was promised was delivered. Special thank you to Mark who pulled out all the stops to ensure a smooth collection.

November 22, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Shawn, thank you for your positive review, we truly appreciate the feedback!

Rated 5 out of 5 stars

Great dealership

Great dealership, mark made the purchase very easy and straightforward, highly recommended

November 22, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi George, thank you taking the time to leave us a review, i will pass your comments on to the team!

Rated 5 out of 5 stars

I found Fred to be very easy to deal…

I found Fred to be very easy to deal with. i am quite demanding and nothing was a problem for him, and he dealt with all my requests rapidly.

November 21, 2025
Unprompted review
Van Monster logo

Reply from Van Monster

Hi Alan. we are very pleased you had a great experience at Van Monster Glasgow! Thanks for takin the time to leave a review!

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