Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ding dang do

Needed to replace an old van asap, starting looking online early one morning, found just what I was looking for and requested info, got a call back around 9.30m from Ryan w, I'm double busy so didn't have time to view or pick up, so put my trust in Ryan, deal was completed by dinner time, van was delivered to my door 2 days later, absolutely mint, ding dang do, Fast, efficient, no nonsense, very happy with my van, I know where to go if I need another one!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience dealing with…

Had a great experience dealing with Toby really helpful and made every thing really easy

April 30, 2026
Unprompted review
Van National logo

Reply from Van National

Lovely to hear thank you for taking the time to leave a review - Van National

Rated 5 out of 5 stars

I recently dealt with Toby at Van…

I recently dealt with Toby at Van National and the whole experience was spot on from start to finish. He was knowledgeable, responsive, and made what can sometimes be a stressful process feel straightforward and easy.

Toby kept me updated throughout, answered all my questions clearly, and made sure everything was sorted quickly without any hassle. It’s rare to find that level of customer service these days.

Would definitely recommend asking for Toby if you’re looking for a van – great service and a genuinely helpful guy.

April 28, 2026
Unprompted review
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Reply from Van National

Lovely to hear thank you for taking the time to leave a review - Van National

Rated 5 out of 5 stars

Really welcoming and helpful…

Really welcoming and helpful experience, any queries I asked were answered without issue. Dealt with Scott Bentley.

April 8, 2026
Unprompted review
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Reply from Van National

Lovely to hear thank you for taking the time to leave a review - Van National

Rated 5 out of 5 stars

Really Happy

Brought a Renault van off Scott and was really happy with the van and the service

April 21, 2026
Unprompted review
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Reply from Van National

Thank you for leaving us a review hope we see you again - Van National

Rated 5 out of 5 stars

I didn't expect buying a used van to be this satisfying...

I didn't expect buying a used van to be this satisfying, but Van National delivered.
As someone who's seen their fair share of disappointments I can happily say everything was smooth and easy, Scott Bentley offered his services and I was only too happy to accept.
Scott really knew his stuff, answered all my questions and made sure any commitment issues I had were understood and eased away.
I drove away with the perfect van for my needs, it's not everyday something ticks all your boxes and leaves you feeling this pleased afterwards.
For anyone looking for a "new" toy or an upgrade, Scott at Van National is your man.

April 16, 2026
Unprompted review
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Reply from Van National

Thank you for taking the time to leave us a great review I will be sure to pass on your lovely comments to Scott he will be chuffed - enjoy your vehicle - Van National

Rated 5 out of 5 stars

Excellent service

Excellent service, spoke to Scott Bentley, would consider using again and already recommended to colleagues and friends.

April 21, 2026
Unprompted review
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Reply from Van National

Lovely to hear thank you for taking the time to leave a review Dan - Van National

Rated 5 out of 5 stars

Thanks very much for the new van happy…

Thanks very much for the new van happy with everything , Ryan well really good with us and helped us out really easy with him thanks very much

April 27, 2026
Unprompted review
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Reply from Van National

Great to hear thank you for your positive feedback Chris - Take care - Van National

Rated 5 out of 5 stars

My first van!

Just bought my first van, after driving cars for 30 plus years. Visited a few times, just to have a look and was left alone to look on my own, but someone was always around to answer any questions. When I made my mind up, Ryan was really straight forward to deal with, no fuss or hard sell. All paperwork was emailed to me and easy to complete.
A tiny niggle when I picked it up was dealt with quickly and I left 100% happy.
The van has been cleaned and prepped amazingly - well done to guys that do that behind the scenes.
Many thanks to the Ryan and all the team at Van National - I would highly recommend.

April 27, 2026
Unprompted review
Van National logo

Reply from Van National

HI Clare, thank you so much for a lovely review, its great to hear that our service here is what we expect from all that work here, we will be sure to pass on to our staff how happy you were - let us know if there's anything else we can do for you - enjoy your vehicle - Van National

Rated 5 out of 5 stars

Ryan sorted everything out from the…

Ryan sorted everything out from the start, helpful, informative and honest, ask for Ryan if you're interested in a new vehicle and you wont be disappointed, thanks to everyone at van national

April 24, 2026
Unprompted review
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Reply from Van National

Thank you for this fantastic review so happy you are so satisfied with your purchase and service at Van National

Rated 5 out of 5 stars

I recently bought a Hilux from van…

I recently bought a Hilux from van national. They provide a great service and Ryan who handled the van sale was brilliant. He answered all my questions and made the process very easy.

April 23, 2026
Unprompted review
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Reply from Van National

So please you were happy with the Service here at Van National enjoy your vehicle - Van National

Rated 5 out of 5 stars

Great Service

Recently bought a van from van national, the service was great and the van was in great condition, Ryan was great and extremely helpful

April 22, 2026
Unprompted review
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Reply from Van National

Great to hear Daniel, thank you for your feedback - Van National

Rated 5 out of 5 stars

Excellent Customer Service

Dealt with Toby and his customer service was excellent from start to finish. I did everything online, opted for Home Delivery and 5 days later the Tipper arrived in fab condition! Really fairly priced too. Would definitely recommend.

April 20, 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear so pleased you are so happy with the service - Van National

Rated 5 out of 5 stars

Great friendly and honesty service

Great friendly and honesty service, made the purchase straight forward. Thank you Tody

April 17, 2026
Unprompted review
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Reply from Van National

Thank you for your positive feedback, this is great to hear - VanNational

Rated 5 out of 5 stars

Cheers toby

Great experience. Toby sold me Volkswagen. Proper made up with it.
Nice one Toby!

April 17, 2026
Unprompted review
Van National logo

Reply from Van National

Great news thanks for the feedback - Van National

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