Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding - Toby

Toby has been excellent throughout, super helpful and accommodating with the nuances of the Sales.

He also assisted us with a tower fitting at short notice prior to collection.

Would absolutely recommend Van National and Toby in particular.

April 17, 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear Toby has been so efficient with the purchase of your vehicle - Van National

Rated 5 out of 5 stars

I've had a great experience with Lewis…

I've had a great experience with Lewis from Van National, extremely friendly and a nice relaxed atmosphere that allowed me to take time and make those decisions without pressure. Highly recommended.

April 15, 2026
Unprompted review
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Reply from Van National

That's great to hear Carl thanks for your positive feedback - Van National

Rated 5 out of 5 stars

From the minute we contacted them to…

From the minute we contacted them to buying the vehicle we had 5* service. We had to travel 1.5 hours to view this vehicle so we contacted them before a visit and they talked us through the vehicle. During our visit we were welcomed and made to feel valued. They couldn’t do enough for us from start to end of the purchase and we would definitely use van national again and would highly recommend to family and friends.

March 28, 2026
Unprompted review
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Reply from Van National

Great to hear, thanks for you lovely feedback - Van National

Rated 5 out of 5 stars

Great to deal with

Great to deal with, left us alone to have a look round but was very helpful when asked. Just how we like it.

February 21, 2026
Unprompted review
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Reply from Van National

Great to hear thank you for taking the time to leave us a review - Van National

Rated 5 out of 5 stars

Toby was brilliant from start to finish…

Toby was brilliant from start to finish and had great communication throughout. Thank you Toby

April 1, 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear, thank you for taking the time to leave Toby a lovely review - Van National

Rated 5 out of 5 stars

Great service and communication from…

Great service and communication from Lewis and no pressure when I had to delay the purchase for a week . Looking forward to receiving my new van

March 31, 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear Lewis and the team provided amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Dealt with Scott again

Dealt with Scott again, great experience

March 30, 2026
Unprompted review
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Reply from Van National

Great to hear thank you Ellie - Van National

Rated 5 out of 5 stars

Great service from Lewis

Great service from Lewis - Easy and straightforward to deal with and a quick turn around.

March 27, 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear thank you for choosing Van National on behalf of Lewis and the wider team .

Rated 5 out of 5 stars

We bought the our first vehicle for our…

We bought the our first vehicle for our business from Van National with Ryan Wheatcroft assisting with all the sales procedures. Have to say that it was one of the smoothest and quickest process we could have hoped for.

March 30, 2026
Unprompted review
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Reply from Van National

Great to hear so pleased Ryan was so helpful enjoy your vehicle - thank you for using Van National

Rated 5 out of 5 stars

All very easy

All very easy . Ryan very helpful professional service .

March 27, 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Ryan and the team provided a great service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

I wanted a small van for my business

I wanted a small van for my business. Was taken care of by Lewis, really friendly and knowledgeable, found me the perfect van for my needs at a great price. Completely hassle free experience, got exactly what I needed for a better price than I expected. Would 100% recommend and use again in the future. Cheers Lewis.

March 25, 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Lewis and the team provided amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Great service

Great service, viewed a van changed my mind, viewed another, had the van within a week. Thanks Tom

March 26, 2026
Unprompted review
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Reply from Van National

Thanks Sarah for taking the time to leave us a great review much appreciated - Van National

Rated 5 out of 5 stars

Excellent service!

Excellent service from initial visit, through the sale and vehicle collection.

Non pushy sales team giving space to view and look at vehicle.

On collection vehicle was well prepared, even polishing out a couple of marks to make sure I was 100% happy.

Would highly recommend Van National - simple, easy and above all courteous experience.

March 25, 2026
Unprompted review
Van National logo

Reply from Van National

Great to hear Stephen, so please you were satisfied with our service her at Van National - thanks for choosing us

Rated 5 out of 5 stars

Huge selection of vans, great staff!

Been to van national today to look at a new van, was undecided between a few different sizes so wanted to look around a range of models. Tom greeted us when we arrived, showed us where all the different vans was and let us have a browse around.

Was given plenty of time to look around them on our own with no pressure, after deciding what one I liked I was given the opportunity to take it on a test drive. No time pressure to get back which allowed me to ensure I was happy with it!

Van was ready to drive away same day and I’m really pleased with the service

Thanks again!

March 25, 2026
Unprompted review
Van National logo

Reply from Van National

So pleased you found what you were looking for Thomas enjoy your vehicle hope we see you again in the future should you require - Van National

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