Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, sorted out a postal issue (caused by Royal Mail) not them very quickly. Well packaged, really pleased with my order. Thank you

July 2, 2025
Unprompted review
Rated 3 out of 5 stars

I received wrong products this time and…

I received wrong products this time and trying to get a hold of someone is nearly impossible not happy with this.

July 5, 2025
Unprompted review
Vape At Door UK logo

Reply from Vape At Door UK

Hi Sandra,

Thank you for your feedback, and I’m really sorry to hear about your experience.

I just wanted to let you know that your issue has already been resolved from our side, but if there’s anything else I can do to make things right or assist you further, please don’t hesitate to get in touch.

Your satisfaction is important to us.

Kind regards,
Dan

Rated 5 out of 5 stars

Happy buying experience

Easy to order and a very large range of different vapes and sizes and pods and juices and it was delivered securely and fast and nothing was missing from the order, will definitely be ordering from them again and the prices are very reasonable too.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Im a repeat customer and just ordered a…

Im a repeat customer and just ordered a new product . The pyne pod . Im really impressed with it and the flavours I chose are great . As usual fast delivery and packaged well . Fantastic company to deal with. Just wish id found them sooner than I did . . Thanks for the great service big shout out to dan . Always goes above and beyond .
Cheers Brian L

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

If I could give this a higher star rating- I would!!! Thank you so much Dan, I definitely be buying here again in the future!! 🙂 your customer service was beyond amazing and I cannot thank you enough! It arrived within 2 days of ordering and it was efficient and easy. Highly recommend!!! 🙂🙂

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with!

Great company to deal with!! Orders are always delivered quickly & accurately!! I needed to ammend my order once & the customer services dealt with my issue quickly & efficiently!! Won't use anyone else now!! Keep up the good work!!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered on Friday afternoon

I ordered on Friday afternoon. My order was not in stock however rather then declining my order Dan reached out and offered me the next best thing to my orders and offered to cover the difference for me. Extremely satirised with the communication and service received. My vapes arrived today and I’m very happy with them. Will be back. Thank you!!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

It was easy to order

It was easy to order, delivery was quick and not too expensive either, only problem was the Angel 20000 didn't have the Tropical Pineapple that I like :( Maybe next time??

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Made up I found these guys!

Made up I found these guys!
Amazing service, caring and helpful.
And not like so many over the web who are just after sales and send poor quality damaged items. Everything packed and posted with care, priced well and fair and customer service that others should strive for. Glad I took the chance and made a order. Thank you!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Dan is great

Dan is great, he whatsapps with any updates on anything & helps when asking questions.
The website is easy to use & great array of products.

Only thing i would change is bringing back the option for NDD!

Thanks for your help dan.

June 26, 2025
Unprompted review

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