Vape At Door UK Reviews 

665
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, excellent overall product quality, and very affordable prices available across a wide range of choices. People also consistently appreciate the remarkably smooth ordering process and the proactive communication provided when specific items happen to be temporarily out of stock. However, some customers also noted occasional issues with delayed shipments, entirely missing orders, and receiving incorrect items instead of what was originally purchased. A small group of reviewers experienced faulty devices and felt deeply dissatisfied with the assistance provided when trying to resolve these frustrating problems.

What people talk about most

Product

People report positive experiences with product, highlighting fantastic flavours, a massive variety of stock,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast shipping and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast, reliable delivery and great... See more

Price

Consumers find price to be positive, highlighting great deals and amazing costs compared to high street... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

Absolutely Brilliant service. Great offers, fast shipping, very helpful and really quick reply’s to my emails. Delivery was super fast and free. Wouldn’t use anyone else now I’ve found a reliable c... See more

Rated 5 out of 5 stars

First order was small, as you're always dubious when using a company for the first time on the internet. All was okay, now ordering in larger quantities and never had any problems. All deliveries have... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(665)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Easy purchase options.
Any problems with stock they contact you personally to speed up delivery.
Quick delivery service.
Cost effective prices and a good range of products

October 26, 2026
Rated 2 out of 5 stars

Still trying hoping for a positive outcome

My vape device became faulty after just one week of use. When I contacted Vape to Door, they refused to refund me and instead offered a 50% discount on another purchase. I don't think it's reasonable to expect customers to spend more money when the original product has already failed.
The response felt dismissive of a legitimate issue, and I'm very disappointed with how the situation was handled.

They have now offered 100% compensation which I have agreed to I've been inconvenienced enough. I'm now looking for answers from the company to why my product was unsatisfactory?
Dan in costumer services was fair enough I just think that it would be better to not put any cost on me including post fees.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Simple ordering. Great service.

Simple ordering. Prompt delivery. Great flavour variety in the juices I ordered. It was my first time using these products. It made me realise how poor the vape juices I've been buying previously are.
Definitely going to buy more.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! One of the products I ordered was out of stock so they promptly messaged me and offered me a different product instead which was actually more of an upgrade! Really fast delivery as well 10/10! Thanks everyone involved :)

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

The prices are hard to beat not…

The prices are hard to beat not overpriced like the high street shops, good deals. The most important is they delivered as promised, no delays and very good packaging to keep the product safe.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always.

Excellent service as always.
Very fast delivery and all vapes are great value.
I have been using this company for years now and wouldn't ever go anywhere else.
Dan is very efficient and helpful.
Thank you.

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely won't be using this company…

Definitely won't be using this company anymore. Been a loyal customer for god knows how long and their service is just getting worse and worse by the week. Always a problem with delivery, they expect you the customer to remind them about a next day delivery order, because if you don't, even though you select and pay for next day delivery, they send it by second class, it arrives four days late, had to go to the shop and pay more morning because of their incompetence. No offer for refunds or compensation, just one pound off the next order. Bad customer service and most certainly one way to not retain customers. Happy to take the money but zero effort to offer loyalty compensation back.

September 9, 2026
Unprompted review
Vape At Door UK logo

Reply from Vape At Door UK

Hi Philip,
I’m genuinely sorry that your delivery was late, especially as you paid for Next Day delivery. You’ve been a loyal customer of ours for a long time, and I completely understand why you’re disappointed.
You shouldn’t have had to chase us about a service you had already paid for, and I apologise for the inconvenience this caused you.
I’m personally refunding your Next Day delivery charge, and I’d also like to offer you a 5% discount code for your next order as a small gesture of goodwill.

I really do appreciate your loyalty and the honest feedback. We may not get everything right every time, but we do take these issues seriously, and I’ll make sure your experience is taken on board.
Thank you for giving us your custom over the years, Philip. I’m genuinely sorry we let you down on this occasion.
Dan
Vape At Door UK

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