5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
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I’ve been using Vape Club for several years and they’ve always been excellent. They have a huge choice of products at competitive prices and I’ve always had next day delivery. What really stands ou... See more
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Only place I’d purchase any of my vaping needs. I’ve been ordering from them for a couple of years now. Deliveries are always prompt, and have only had an issue with a delivery going missing once (due... See more
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Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53K reviews
Asks customers to review
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What a great experience,you order one…
What a great experience,you order one day and it's with you the next.I don't have to worry when I'm really short on juice coz I know delivery is excellent.
August 30, 2026
Reply from Vape Club
Hi Lorraine,
Thank you for taking the time to leave us a review!
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Joseph
I’m been buying my vape supplies from…
I’m been buying my vape supplies from vape club for a few years now, the reason is they have fast free delivery. I order 9pm the night before and somehow arrives the next day! Just in the nick of time before my supply runs out. Also if I ever have any issues with a batch, they will send replacements for free, very helpful and friendly staff. I recommend.
September 5, 2026
Unprompted review
Reply from Vape Club
Hi Emily,
Thank you so much for leaving us a review!
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Reply from Vape Club
Hey there,
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Matteo
Great customer service!
We have received the best customer service. Colin was so helpful when our order was lost. He has sent a replacement straight out. The communication was so easy.
Thanks Colin. Much appreciated 👍🏼
September 5, 2026
Unprompted review
Reply from Vape Club
Hi Hannah,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself.
I'm glad I / we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Colin
good delivery good service
April 21, 2026
Reply from Vape Club
Hi Wendy,
Thank you for taking time out of your day to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Colin
Reply from Vape Club
Hi Leanne,
Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!
Thanks for your custom and for your time.
Hopefully, we'll see you again soon!
All the best,
Colin
Reply from Vape Club
Hi Lucy,
Knowing how important it is to get what you need when you need it, we try to make sure we get our orders out to you in good time. Thanks so much for taking the time to review our services!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Colin
Arrived on time
Arrived on time, even after being ordered on a bank holiday weekend 🤌🏻
August 30, 2026
Reply from Vape Club
Hi James,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Colin
Order arrived as expected
Order arrived as expected! The only query I have is the packing of the items, which should be more protected with bubble bags! Thank you for the swift postage!
August 24, 2026
Reply from Vape Club
Hi Christiane,
Thank you for taking the time to leave a review on our page, we are thankful for all feedback!
VapeClub is set on trying to offer the best experience when online!
Due to this, I have placed notes on your account for our warehouse to pad out your orders somehow as we unfortunately don't use jiffy / bubble bags but padded envelopes.
Hopefully when you receive your next order, it will be worthy of a 5 star review!!
Kind regards,
Colin
Excellent service
Excellent service, next day delivery is great ( when Royal Mail delivers on time)
January 30, 2026
Reply from Vape Club
Hey Sharon,
I'm thrilled your orders have arrived in a timely fashion, (when Royal Mail delivers on time!) we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Colin
Always reliable and very fast delivery
Always reliable and very fast delivery, great prices too
August 30, 2026
Reply from Vape Club
Hi Joanne,
Thank you for leaving such a wonderful review on our page.
This is exactly what we are trying to achieve to prove we can give the best experience possible.
We hope to see you again soon!
All the best,
Colin
After being let down by a big vape…
After being let down by a big vape retailer, I was so glad to find a fast and reliable supplier. Delivery next day , good price, great product. Will use again .
August 30, 2026
Reply from Vape Club
Hi Brian,
We're really happy to hear that we've done enough to have you come back again next time!
Thank you so much for your kind words too!
All the best,
Colin
Reply from Vape Club
Hi Ian,
Thank you for taking time out of your day to leave our Trustpilot with such a great review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Colin
Fantastic Service
Fantastic Service, had a problem with missing items due to failure of envelope but this was resolved immediately. Customer service is amazing, thank you.
Great variety of flavours and great prices.
Will definitely continue to use Vape Club
August 30, 2026
Reply from Vape Club
Hey Tracy,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Colin
Reply from Vape Club
Hi Ray,
Thank you for taking the time to leave a review on our page, we are thankful for the feedback!
VapeClub is set on trying to offer the best experience when online!
Kind regards,
Colin
Reply from Vape Club
Hi Ricky,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Matteo
Reply from Vape Club
Hey there Tina,
Thank you for the stunning review!
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Matteo
Reply from Vape Club
Hi Angela,
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Matteo
Always a very easy experience buying…
Always a very easy experience buying products with fast delivery and a great range of items to buy. An item was out of stock and they contacted me straight away to discuss option. I also had to contact customer service recently to update my details and this was dealt with promptly and efficiently. A fabulous company!
September 4, 2026
Unprompted review
Reply from Vape Club
Hey there Laura,
Thank you for your lovely words!
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Matteo
Reply from Vape Club
Hello there,
Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Matteo
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