Vape Royalty Reviews 2,577

Don’t buy! The website said my vape would cost $16 but AFTER I already ordered, it said it charged me $28! I asked for a refund because I had only bought online for that low price, and they would not help me

Fast shipping. Great and responsive support people. Highly recommend for vapers.

Just a great group of people running this company. They will take care of you if you ever run into an issue, which has been very rare. Christine has been a pleasure to deal with

Wasted time. I ordered and paid for expedited shipping. After waiting 5 days and providing all the info they asked for to verify my account, My order was canceled without reason given. Cant calland talk to anyone as only way to contact is through email. Have wasted my time with this company and will never order from or refer anyone else to order from here. Highly disappointed

Excellent customer service and products. Vape Royalty is the only company that I purchase from for my vape needs.

Let’s start by saying Vape Royalty knows what they’re doing. At least in the customer service part of the company. My order was damaged but the moment I told Customer Service they sent me a new order free of charge. Unfortunately the next order one of my devices was damaged again but they refunded it without any hassle. Long story short Customer Service is great, but if they packaged their products better maybe they wouldn’t break during shipping.

I've been buying from Vape Royalty for a while now. Everything is shipped quickly and packed well. I enjoy the products and selection. I have had to contact customer support a few times. The issues I had were resolved in a professional, compassionate and friendly manner. Thanks, Fanny, Christine and Katherine! :-)

I order from Vape Royalty all of the time and love them! Anytime I have an issue the customer service is quick to resolve my issue.

LOVE THIS SITE! Their selection is wide, their customer service is ON POINT! Had a problem with a few of the vapes I ordered (*which was not their fault, it was due to a manufacturers defect *ElfBar*). Anyways, they told me what I needed to do to get a new one and they held up their end of the deal. And if I sound surprised pease understand that I haven’t had an experience like that ordering from other websites. So I was supposed that they didn’t have some ‘catch’ (like, ‘oh, we’ll replace the defective ones with a free one but you have to order $100 worth first’, or ‘we’ll give you $15 off on an order of $100.’) nope! They pulled no such shenanigans! I really appreciate how they run their business, they’re a great site to order from, and if you’re searching for a place that offers a huge selection AND has EXCELLENT customer service, VapeRoyality is where it’s at! I am a super skeptical person and always think websites are fake or trying to rip me off… I am so glad I found this place!!

Order #2258120

Have received two counterfeit SMOK products from them in my last two orders. One of which they addressed and sent a replacement for … only to find out the replacement was also a counterfeit. Ended up not standing behind their merchandise and products … shady practice at best. Would not recommend.

Very reputable company and excellent customer service

I ordered the wrong nicotine and customer service added my correct juice for my order with no problem. I'm happy.

Customer service was very helpful with my questions. Responded to my emails in a quick matter and issue was resolved.

Great customer service help with everything

Vape Royalty customer service quickly assisted me in correcting an issue with my order. Very happy with the quick responses and the resolution provided by Christine. Will absolutely order again!

So far the customer service representative has been decent with me. They're going to get my problem resolved because I don't was out of stock but it was said it was in stock when I ordered it. They resolved the problem. When I told them other item I would take in its price. It has not shipped to me. I will update this when I received my products and give another further review

I absolutely LOVE this website. Name brand products at a discounted price.

They always deliver their services. That's all you need to know, really. I've used them for a long time now ~2017? before the PACT act they would have shipments at your door so fast it would make your head spin, shipping is still fast and last leg for me is still USPS. I made a mistake of recently trying ANOTHER vendor and they use an unknown courier and I have no idea when I'll get my package, it's been 2 weeks, lol..

Should have just stayed with VR.

Sincerely,
J Doe.