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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently noting that items remained in a "processing" state for extended periods, sometimes for weeks or even months, without being shipped. People also expressed frustration with the company's unresponsiveness, as numerous attempts to contact customer service via email and other channels went unanswered. This lack of communication extended to payment issues, with customers reporting problems with order fulfillment after payment, leading many to consider or pursue chargebacks. Some people were dissatisfied with the customer service, highlighting that despite a history of positive interactions, recent experiences involved a complete lack of response to inquiries about order status or missing items. A few other people also felt that the company's response time was exceptionally poor, with emails and calls going ignored for long durations.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Customer communications

People report negative experiences with contact. Many customers express frustration over the lack of response... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting that money is... See more

Customer service

Users describe negative interactions with customer service. Many customers report a lack of communication,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Did not get a confirmation email about my order in processing or shipping information. Did not receive my full order. Have try to contact them 5 times and nothing. Have been getting charged 7 dollars... See more

Rated 2 out of 5 stars

I have purchased from this company for years. They were always great with their customer service and they had fast shipping. However, recently they have not been processing my orders and will not resp... See more

Rated 2 out of 5 stars

I’ve been ordering from them for a long while now. My recent order that I placed in July 2025 is still processing. I ordered 7 items and have received 3 of my items. I’ve sent 2 emails inquiring on if... See more

Rated 2 out of 5 stars

Placed a $200 order on 7/14 and never recieved! Sent multiple emails with no response. Website still shows order as processing. I have started a dispute with CC company. I Cant get an answer from cust... See more


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

At VapeRoyalty, we offer the lowest prices on the latest vaping gear, e-juices & more. Vape Royalty is your premier online vape shop for everything e-cigarette related.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The BEST!!!

LOVE LOVE LOVE!!! This place has great deals and also has the smallest amount for taxes and shipping! And the shipping is usually sent off either the same day or by the next day. I’ve never had to wait even one week for any of my orders! Thank you Vape Royalty for being so awesome!!! I really hope this stuff never changes!! I’ve always recommended this store to my friends. I have never ever had any issues! I highly recommend!!!

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

One Stop GREAT Vape Supplier!

Just don’t waste your time shopping anywhere else. I have been purchasing my vape juice from this company for years and tried a lot of different shops here and there and they just don’t compare to service and quality of product with this company. Seriously really fast shipping too. I could not be happier. Very customer service oriented as well.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Always a great experience 💓

I've always had a great experience with these guys and I've been ordering from them for years! Had a last minute change I wanted to make (after I had the order processed) because I didn't realize one of the flavors I had chosen was menthol and emailed at 1140pm. I got a reply at 1151pm, or, nine minutes later asking if I wanted to credit it out, or replace it with something else. I replaced it, and that should be good to go now. We'll see if all that makes it to me correct at this point, but I have no doubts. Will update if things are wonky or extra!

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve always shopped through VR

I’ve always shopped through VR, great prices and always in stock. Had my first issue this week with bottles being broken. I reached out to see what we could do and the customer service team had responded and resolved the issue promptly and with absolutely no hassle. 12/10 will buy again.

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

No Cap all Facts.

At first I was not going to make a perches through this compony due to the bad reviews. I did a test run and got some hi drip juice and pnp coils. Everything came in my package. Everything is real product. There prices are perfect, I would even pay 2-3 dollars more per bottle and still will be getting an good deal. ordered on 4/9 and received on 4/15 and it was a holiday weekend of my order.

April 9, 2023
Unprompted review
Rated 5 out of 5 stars

All around a great company!

Great variety of products, fast shipping which you don't always find with vape companies. But most importantly, AMAZING customer service!! Highly recommend Vape Royalty!

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

I am so happy with my order!!

I am so happy with my order!!! Thank you so much. Arrived quickly and you have a new customer for life. I have been vaping for years and am so happy with the selection and prices.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

None can compare to Vape Royalty

This vape company is the best! At first I was sceptical of money scam because who can trust spending money online now-days. But this is definitely legit, the owner is a great person, they even credited the cost of shipping for me because the ice storm drastically delayed my order. From now on this is the ONLY place I will order from. Thank you Vape Royalty!
Your very happy customer - Joseph

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Always a great experience

Vape Royalty is always fast and accurate with my orders. Most recently I made a mistake in my order and reached out via email. They responded immediately and corrected my error (Thank you Fanny!). That is the kind of friendly, responsive service that is becoming hard to find, and ensures repeat customers (like me)!

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Reasonable prices and delivery…

Reasonable prices and delivery timelines. Customer service recently assisted with an issue with a particular mod via email. They responded quite quickly and sent me a new product after verifying the issue. Definitely will continue to use this company.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service & pricing

This company Vape Royalty has great customer service my e-liquid got lost in the mail and I had the $2.50 insurance to cover anything happening like that and even if I didn't have the $2.50 insurance they probably would have made it right anyways knowing Vape Royalty because they're loyal to their customers. Super fast shipping. Always the correct stuff never the wrong milligram e-liquid or the wrong flavors everything's very accurate. And they have a great variety of tanks mods and e-liquid. And some of the best prices available. 👍👍👍

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered the SMOKE R-KISS and it was…

Ordered the SMOKE R-KISS and it was damaged upon delivery. I messed customer service and with in 10 minutes Christine had messaged back with a order for a brand new one and I got it 5 days later. Great customer service.

January 1, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

As a new customer I have been pleasantly surprised by the wonderful customer service supplied by Christine. All my questions were answered thoroughly and promptly. As a Specialty Retail Manager by profession I know that good customer service brings return customers..which I will be. Robby

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with an order, and Christine solved all my issues. They have the best customer service. That’s why I keep using them for all my vape needs.

December 26, 2022
Unprompted review

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