As I had encountered several unreliable shops selling e-cigarettes, I did some research. I asked my vaping friends about a good and honest company. There were many positive reviews about the VAPE... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The delivery time was expectable to Sweden, so within an acceptable range. All was good packaged. But remarkable was that there was one wrong item in the package. I just have send the support a messag... See more
I have been using VAPEVO’s services for some time now and I am really satisfied. Customer support is fast and professional, and my orders are always processed without any issues. Packages arrive well-... See more
Vapevo is my favorite store and I already ordered several times. Last time was a very big order and the order was processed very fast. Also very cool: If you order more, you are getting discounts and... See more
Company details
Written by the company
VAPEVO est le meilleur site e-commerce spécialisé dans la cigarette électronique (dont pod jetable) et e-liquide au meilleur prix en France et dans le monde entier. Notre mission est simple, assurer que tous les amateurs ou passionnés de la vape puissent vaper avec le plus de facilité et le moindre de coût. C'est pourquoi nous proposons la livraison gratuite sans minimum d'achat en France métropolitaine. Les clients sont récompensé à chaque fois qu'ils dépensent 1€ sur notre site grâce à notre programme de fidélité. Les cadeaux et remises sont offerts à chacune de vos commandes. En voie de devenir le nouveau favoris des vapoteurs, acheter votre cigarette électronique, pod jetable et e-liquide pas cher chez VAPEVO dès maintenant.
Contact info
10 rue de Penthièvre, 75008, Paris, France
- https://www.vapevo.com/pages/contact
- https://www.vapevo.com/pages/contact
- vapevo.com
4.7
Excellent
1K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the site is really good made
the site is really good made, the prices are rellay good an there aren’t other shops with the same range of good, surely you wont have any problem buying from the site
August 21, 2025
Unprompted review
Lot of trouble using the website on my…
Lot of trouble using the website on my mobile phone the système of gift doesn’t worked and that was so bad I had to pay all and be refund after.
Because of half refund my order wasn’t prepared and I had to ask multiple time to get information and more.
I appreciate the refund and gifts they made to me plus sending me the fastest as they can even after a long wait.
I recommend to use computer to make orders and to check your number order and also the status very often to not wait a lot as I had to.
August 15, 2025
Unprompted review
Reply from VAPEVO
Dear customer,
I’m truly sorry to hear that you’ve been experiencing issues with our website on your mobile device. We did encounter several problems with the gift application recently, which is why we replaced it with a new system that now appears to be working much more reliably.
That said, it’s quite unusual to hear about difficulties on mobile, as our website is specifically designed with a mobile-first approach to ensure a smooth experience.
Could you please provide me with a bit more information about your order? I’ll be happy to assist you further and make sure everything is resolved quickly.
Please do not hesitate to send me a direct message at support@vapevo.com.
Kind regards,
Vapevo Customer Service
Good selection and price
Good selection and price, delivered at home quickly.
July 16, 2025
Unprompted review
The site is serious
They were fast, prefessional and we even got a free gift. Its a really good page and trustworthy ❤️
July 24, 2025
Unprompted review
I ordered Justfog pods 30 July
I ordered Justfog pods 30 July. I have received nothing and my debit card has been debited by €25.70. They do not answer my E-mails. Very bad service.
July 30, 2025
Unprompted review
Reply from VAPEVO
Dear customer,
According to the tracking information for your order (GLS tracking number: ZWLGYGZ4), your parcel was delivered on August 4, 2025, to the shop address you selected for delivery. The parcel remained there for 10 days before being returned to us, and it is now on its way back.
Could you please let us know why you did not pick up your parcel? Did you perhaps not receive the GLS delivery notification?
Kind regards,
Vapevo Customer Service.
Great service abroad 🙏🙏
July 26, 2025
Unprompted review
Everything top!
June 27, 2025
Unprompted review
Great shopping experience
Fast shopping, fast shipping, received in 4 days. Overall great experience with really competitive prices.
May 30, 2025
Unprompted review
Great product fastdelivery
June 4, 2025
Unprompted review
Customer service needs to be improved
I requested a refund for 4 items they sent me which expired in 2024. 4 weeks later, still no reply, even after multiple messages. Disappointing!
However, after another email they finally picked up the issue and granted a refund.
June 19, 2025
Unprompted review
Reply from VAPEVO
Dear customer,
I am sorry to hear about this problem. I have checked our mailbox and couldn't find any message from you regarding this issue, only one message from January 17 2025 regarding a product that was missing from your order.
Could you please send me an e-mail at support@vapevo.com so that I can deal with this issue personally?
I can assure you that I am going to do everything I can to solve this problem.
In the meantime, if you have consumed these liquids and are concerned about any health related problems that could arise, rest assured that there are none. These dates are not expiry dates but best before dates, which means you can still consume the liquids long after this date is passed, only the taste might change.
Kind regards,
Vapevo Customer Support.
Completely unresponsive
I ordered a number of products. One item was missing in the parcel; no problem, can happen to anybody. But then: no telephone number, no email address; only possibility is a contact form, which I filled in twice, and NO response, for more than two weeks. This fels Kafkaesque.
June 1, 2025
Unprompted review
Reply from VAPEVO
Dear customer,
First of all, please accept our sincerest apologies about this mishap. We have now made sure any customer service related issue has been taken care of in order to ensure the best possible customer satisfaction.
Not answering your messages sent via our contact form is absolutely unacceptable and I can tell you I will do everything I can to right this wrong.
Could you please contact me directly at support@vapevo.com? I will make sure to sort this issue out in no time.
Kind regards,
Vapevo.com Customer Service.
Good products and reliable delivery
Good products and reliable delivery. No reply from customer support.
May 1, 2025
Unprompted review
Excellent service
Excellent service, they have what I wanted & at a reasonable price.Delivery, free , from France to Spain took a week -but not a problem.
May 12, 2025
Unprompted review
Great services fast shipping
April 23, 2025
Unprompted review
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