It Took almost an hour before my food…
It Took almost an hour before my food came and the service wasnt good
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Here tweets the official Social-Media-Team VAPIANO US. Fresh news from the the home of freshness.
Bonn, Germany
It Took almost an hour before my food came and the service wasnt good
Vapiano's concept on waiting to order for food is the worst possible scenario they could come up with. There is a different waiting line for every type of dish (pasta, pizza, etc) someone wants to order. AND on top of that you have to wait to that very spot for your dish to be prepared before moving to the next line. For example, I went with my wife and we wanted a pizza, a risotto and a salad. That means that one of us needs to stay at the table while the other one waits at THREE different lines to make three different orders and of course wait for each one to be prepared!!!
They could at least create a line for orders only and then get to receive the food from whoever cook prepares it first. Standing in line for more than an hour to get overpriced, Italian food for below average quality is a no-go for me. NEVER AGAIN!
Never again!
Waited half hour for my pizza - which was ok - in line instead of with my company. No one ate together
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