Vaping101 Reviews 2,114

Reply from Vaping101

Aug 27, 2025

Hi there, I don't think you understand. You allowed your tank to leak, liquid will always take the path of least resistance which is through your 510 (the part your tank screws onto) and directly into the internals of your device which caused the damage we clearly evidenced in the pictures.
We are not an insurance company, you are responsible for using your goods responsibly and sensibly. We state on our website to never allow a tank to leak. We deal with returns most days, it is standard practice for vaping companies. You seem to be suggesting we put eliquid in your device AND melted your terminals!!!!!! Anything but accepting responsibility for your own actions.


Full conversation below -

You - less than a month ago i purchased item as a present for my husband,worked fine untill today when it stopped working after changed batteries. 3 sets of batteries used,none are showing any life in item,reason unknown

V101 - Hi Jean,

Thanks for getting in touch. Sorry to hear about the issues you are having with your new mod.

At this stage I feel it would be best to return the device to us for further testing. Please print and fill out the following form and include it with the returned device and the original box. If you do not have access to a printer, then a hand written note will suffice. Please also ensure the device is clean and free of any e-liquid prior to sending. Thank you.

We will test the device to ensure it is faulty but please be aware that if no fault is found then the device will have to be returned to you and a payment of £3 will be charged in order to cover the return postage cost. If a fault is found, then we can replace or refund the device at your discretion.

https://docs.google.com/forms/d/e/1FAIpQLSck3CK1J-zBNzIvwxg040m3BPfZ6xBV7VAT_XPj9U0Ro77x3g/viewform?pli=1

V101 - Good day, Jean.

I have received your mod today and upon examination I can see that some form of liquid, most likely e-liquid, has worked its way inside of the mod and onto the battery terminal on the lower left side. Resulting in the fault you described.

At this stage there is nothing further we can do as such damage inflicted by the end user would not be covered. With this in mind, I will have to return the product to you.

I understand this is not the most desirable outcome, my apologies. If you do not wish to have to pay to have to have it returned to you then we can dispose of the mod for you.

You - CONSIDERING IT IS A MAGNETICALLY SEALED BATTERY COMPARTMENT AND LESS THAN A MONTH OLD I FIND LIKELIHOOD OF E LIQUID SEEPING INTO BATTERY COMPARTMENT VERY UNLIKELY, OR A VERY BAD DESIGN FAULT, IF NOT A MISTAKEN DIAGNOSIS!
NO, I DO NOT WISH TO PAY FOR ITS RETURN IF NOT GOING TO FIX OR REPLACE IT AS WOULD PRESUMABLY BE THE ONLY FAIR AND RIGHT THING TO DO CONSIDERING BOUGHT LESS THAN 30 DAYS BEFORE FAULT FOUND, AND WILL BE SEEKING LEGAL ADVICE ON MY RIGHTS AS A CONSUMER IN THIS PARTICULAR CASE AS I BELIEVE MY RIGHTS AS A CONSUMER HAVE BEEN VIOLATED. NEEDLESS TO SAY I WILL BE REVIEWING THIS TRANSACTION AND OUTCOME ON TRUST PILOT

V101 - Hi Robert

I can understand your frustration but no devices are water or liquid proof, it is absolutely essential to ensure your tank does not leak. We cover this in our terms and conditions (shown below). Simple and routine checking and maintenance would avoid such issues.

V101 - With the previous email in mind, I shall copy in three photographs showing the condition that the mod arrived in. As you can see there is clear signs of liquid in the interior of the device as well as the damaged terminals and the exterior of the device having melted.

Reply from Vaping101

Updated May 13, 2025

Fantastic!!!!!!! It's been ages but we have another one. Absolutely oozing self entitlement.

You selected a 2-4 day delivery service and complain that it is not delivered by 1pm the next day pmsl

We explained to you how all couriers that service Aberdeen work but you somehow know better? But wouldn't call any of them to confirm.

Oh and by the way, 16 orders NOT the 30 you claim which further goes to show how much of a liar you are.

Full conversation below -

You - I’m from Aberdeenshire, when I order the buffoons at royal mail keep sending my parcels to Glasgow for some bizarre reason this is the 3rd time it’s happened, delaying delivery for absolutely no reason, I’m literally 40 mins away.

Is there a way I can mitigate this because I order from you for fast delivery but at this point I might aswell go elsewhere if they are going to send my order around the country every time.

V101 - Hi there Bradley,

Thank you for reaching out to us.

We agree it is annoying but the issue is that Glasgow is the closest Royal Mails sorting center to Aberdeen. So, all parcels go there to get sorted for the proper locations. I checked your order and can see that Tracked 48 was used this is a 2-4 working day service. Tracked 24 will be 1-2 working days and Guaranteed Next Day is the only one that Royal Mail is able to Guarantee for next day delivery.

We are really sorry but this is something that is out of our control, all shipping companies send the parcels to the main sorting hub before they come back. We are away to add DPD back on as a shipping courier, which might be a faster option however like Royal Mail, UPS they too send all parcels to their main sorting office before they end up coming back for delivery. This is standard all across all courier companies, they tend to have their main hubs in bigger cities.

Thank you,

You - It’s only been sent to Glasgow 3 times out of probably 30, usually it arrives the next day after dispatch, you can check the tracking on all my previous orders for proof of that.

Including the last one:

So no all parcels don’t get sent there…

And regardless of service used, whenever I post anything myself to anybody local it arrives next day, hence why I just use tracked 48.

Will be ordering from elsewhere from now on due to the misinformation you just provided, sounds like excuses.

V101 - Hi Bradley

Your tracking may not show it's journey to Glasgow but that's exactly what happens. All couriers ship all parcels to their hubs before distributing across the UK.

The joys of living in Northern Scotland.

But we are not lying, you could easily verify with the couriers yourself.

You - Okay so you are telling me every order I make shows it arriving at Aberdeen MC late the night before it’s delivered, gets sent down 4 hours+ to Glasgow and back up all within the same day and gets delivered by 1pm, they also mysteriously don’t add that part of the journey to the tracking on 95%+ of the orders I make… Is there some new telepathic delivery system RM are using or are you taking me for a laugh?

My local postie gos and gets all the post at 8-9ish, so that scenario is statistically impossible.

Why is it the couple ones that do show Glasgow MC on the tracking arrive a day or two later than the ones that just show Aberdeen MC?

V101 - Hi Bradley

This is something you would need to take up with Royal Mail or any of the other couriers. All of them have told us this is how it works.

You - Cool enjoy the 1 star review, if your adamant on denying it’s always going to turn small issues into big ones 

V101 - Very mature. We bid you farewell 

You - Will add your sarcastic comments to the review also. 

V101 - I look forward to replying. Full of self entitlement. We explained how ALL couriers work in Aberdeen, you think you know better. 

Response 1 - Your SAR you requested was responded to in full with all details at 17:17 today, 2 hours after you made it. You're welcome.