Varsity Tutors Reviews 12,576

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional qualities, highlighting their patience, knowledge, and ability to make learning engaging and effective. Many people found the user experience to be positive, appreciating the ease of getting started and the overall platform. The service is frequently described as a life-changer, with many consumers noting significant improvements in their or their children's academic performance and confidence. However, some customers also noted issues with the payment system, describing it as confusing and leading to unexpected charges. A few other people also felt that the customer service was difficult to reach for resolutions and that the platform itself had technical glitches, such as problems with audio and video during sessions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise their tutors as knowledgeable,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed frustration, citing deceptive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to understand... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with poorly trained... See more

Payment

Users describe negative interactions with payment. Many customers report misleading billing practices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Out tutor is great. The billing is confusing and they're very easy to get ahold of when you're signing up, the response is a wait when resolution is requested. I am very pleased with the lessons and... See more

Company replied

Rated 4 out of 5 stars

Great full-time tutor and had great experience with tutor on demand. Slight issue with getting email addresses and spelling of names correct. Not sure who did contact about one of the misspellings tha... See more

Company replied

Rated 4 out of 5 stars

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it o... See more

Rated 4 out of 5 stars

Tutor (so far) has been very helpful in prepping for SAT. The review online after the session is a great way fpr parents to keep informed.


Company details

  1. #105 of 128 best companies in Educational Institution
  2. #67 of 83 best companies in Association or Organization
  3. #25 of 28 best companies in Class
  4. #10 of 15 best companies in Private Tutor

About Varsity Tutors

Information provided by various external sources

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Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

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Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! Threy will scam you out of your money and give no care in the world about it. I am a college student with no money and just trying to get some help with an exam. I agreed to two months of tutoring services, and then when it came time to cancel, I reached out using their online chat on their website, and they refused to cancel and told me I had to call. When I called the day that I was charged for the renewal, they told me they could cancel the subscription but not give me my money back, and didn't care that I didn't have money for food or rent. I didn't use their service during the 2 hours of the renewal, and don't plan on using the services as they are no longer necessary. They also said they are unable to transfer me to speak to a manager or a higher-up because they only have one phone number and don't do transfers. Their customer service is of no help; nobody is based in the US and speaks well enough to discuss matters with their US-based clients, and the services are subpar. Save your money and time and go elsewhere because their lack of customer service and inability to understand is not the kind of company you want to deal with when you are trying to support yourself or other family members with tutoring

April 4, 2026
Unprompted review
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Reply from Varsity Tutors

Hi! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

!!!Avoid like an Ebola popsicle!!!

Avoid them like you avoid an Ebola popsicle! They're scammers! They take your credit card info and store it, then they continue charging you month after month, even though you paid only for one month, by the time you realize, they already charged you for several months, now you have to fight them to get your money back. What a mistake doing business with them. Stay away.

January 6, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Robert! Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Very bad they will take your money and…

Very bad they will take your money and you will not even heard from them again. I will never recommend this. Very bad staff. They do not even care . Just your money.

March 27, 2026
Varsity Tutors logo

Reply from Varsity Tutors

Hi Clara! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

10 stars thank you so much Varsity Tutors! My tutor is perfect

I plan to follow up with a phone call to personally express my appreciation, but I also wanted to share how grateful I am. This support means so much to me, especially with everything I’ve worked toward.

I was hoping you would find someone knowledgeable in radiologic technology, which isn’t always easy, and I couldn’t have been matched with a better tutor. Barbara’s ability to explain things clearly and provide real support is making a huge difference in my understanding.

I feel much more confident now, and I truly appreciate it. Thank you so much from the bottom of my heart.

March 30, 2026
Rated 5 out of 5 stars

Dramatic improvement in grades!

Varsity Tutors does a great job matching students with tutors. After previous negative tutoring experiences with other companies, we were unsure what to expect, but have been pleasantly surprised by how well the tutor clicks with our son. Even more important than a good personality match is the tutor’s knowledge and ability to communicate that knowledge in a way that’s helpful, and our son’s tutor is skilled at communicating and demonstrating concepts in an approachable way. Our son’s grades in AP Pre-Calculus have improved dramatically and he feels more confident with the material following every session. Jabin is a fantastic tutor and we are very pleased with the impact he’s had on our son’s academic performance.

March 31, 2026
Rated 5 out of 5 stars

BEST TUTORING AROUND

They are a very reliable source for in my case relearning basic writing skills, I would definitely recommend them the tutor I have is as good as it gets. Punctual, reliable and very affordable. I am a 55 year old retired MARINE getting ready for going back to school. The best of the best from my experience

March 26, 2026
Rated 3 out of 5 stars

Not a great experience for us

Update: A Varsity Tutors representative contacted me after my review posted and discussed the situation with me and ultimately gave me a refund. They were professional and offered a better experience if I ever return to the service. I updated my review to 3 stars to reflect the refund.
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I DO NOT recommend this tutoring service. They are quick to sell you and do not deliver. My son, who has ADHD, wanted to try the service, but it was not a success at all. He was checked out and did not complete(or even start) any of the homework that was supposed to be completed during the session. When I called to request cancellation, it was non-refundable. So we wasted $500 on one useless session, after being promised that they work with ADHD kids all the time, etc…

March 29, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Jennifer! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

My initial experience was frustrating

My initial experience was frustrating. I wanted my sessions with the same instructor but the person that scheduled them did so with two different people.
But all was forgotten when I was matched with Kartik;
approachable, good listener and adapts to different learning-styles.

March 25, 2026

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