Varsity Tutors Reviews 12,576

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional qualities, highlighting their patience, knowledge, and ability to make learning engaging and effective. Many people found the user experience to be positive, appreciating the ease of getting started and the overall platform. The service is frequently described as a life-changer, with many consumers noting significant improvements in their or their children's academic performance and confidence. However, some customers also noted issues with the payment system, describing it as confusing and leading to unexpected charges. A few other people also felt that the customer service was difficult to reach for resolutions and that the platform itself had technical glitches, such as problems with audio and video during sessions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise their tutors as knowledgeable,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed frustration, citing deceptive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to understand... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with poorly trained... See more

Payment

Users describe negative interactions with payment. Many customers report misleading billing practices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Out tutor is great. The billing is confusing and they're very easy to get ahold of when you're signing up, the response is a wait when resolution is requested. I am very pleased with the lessons and... See more

Company replied

Rated 4 out of 5 stars

Great full-time tutor and had great experience with tutor on demand. Slight issue with getting email addresses and spelling of names correct. Not sure who did contact about one of the misspellings tha... See more

Company replied

Rated 4 out of 5 stars

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it o... See more

Rated 4 out of 5 stars

Tutor (so far) has been very helpful in prepping for SAT. The review online after the session is a great way fpr parents to keep informed.


Company details

  1. #105 of 128 best companies in Educational Institution
  2. #67 of 83 best companies in Association or Organization
  3. #25 of 28 best companies in Class
  4. #10 of 15 best companies in Private Tutor

About Varsity Tutors

Information provided by various external sources

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Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

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Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 5 out of 5 stars

Bradley really connects with Captain…

Bradley really connects with Captain and empower him so that his self-confidence helped him with his understanding of a very complex topic. Bradley says that he makes geometry simple by the step-by-step approach that he comes at with his students. We are so blessed and Captain is actually excited and look forward to his sessions with him.

March 29, 2026
Rated 1 out of 5 stars

Do not use varsity tutors

Do not use varsity tutors, it is a scam.
I paid 8 sessions, each session cost $90. After 3 sessions, they said the rest expired. They've never mentioned expirations before.

March 29, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Wei Gu - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team.

Rated 5 out of 5 stars

I have decided to become a 6 month +…

I have decided to become a 6 month + (maybe more) client, with my 6 year old Chinese ESL son, because we have found the PERFECT teacher online through Varsity. I can't imagine a better company available in the USA... or worldwide for that matter.

March 23, 2026
Rated 5 out of 5 stars

I've had 2 tutors on Varsity Tutors and…

I've had 2 tutors on Varsity Tutors and they've both been fantastic. I am using it specifically to learn a language, but the professionalism of the service is enough to recommend anyone who wants to learn any skill to contact Varsity Tutors.

March 22, 2026
Rated 1 out of 5 stars

I would rate this company lower if I…

I would rate this company lower if I can, background I needed help with nclex so I thought Varsity Tutors would be a perfect place for me to get quality tutoring. The business is not quality. I was told that I was going to get a full refund because I paid for the guarantee pass if I didn’t pass I would get a full refund. But instead of a full refund I only received half. If you’re thinking of using this company for any tutoring I would think twice. Highly recommend you going to a respectful and truthful company instead like Wyzant.

March 16, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Raven- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Terrible

Terrible. Would not recommend. Was overbilled and when called to correct it, they refused. I canceled service and they continued to bill for 3 additional months. Costing nearly $1200. This has been an absolute nightmare!! Wish I would've NEVER heard of Varsitytutors.com

November 23, 2025
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Reply from Varsity Tutors

Hi Julia - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Tutor fail.

The first tutor scheduled him for a weekend and then said she doesn't work weekends and only works the hours that my grandson was in school. The next one cancelled the first session because she couldn't find her computer. When she did see him her kids were screaming and crying the during the session. I was charged extra for an Ortan Gillingham trained tutor. That did not appear to be the case with either tutor. This was not a good experience. The one star review was for the paleontologist course that my grandson joined and enjoyed.

March 21, 2026
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Reply from Varsity Tutors

Hi Sharon! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

I am delighted I found this service and…

I am delighted I found this service and I certainly wish I did find it sooner than I did. My daughter is happy with and empowered by her tutor. I strongly recommend this to any parent looking to help your child's educational reinforcement needs!

March 20, 2026
Rated 5 out of 5 stars

I am currently using their services and…

I am currently using their services and have been impressed with how organized and reliable everything has been. The process is simple, communication is clear, and the service does exactly what was promised. I feel confident continuing to work with them.

March 24, 2026
Rated 1 out of 5 stars

Little support other than in the sales…

Little support other than in the sales team and trying to get you to keep paying a high price for low quality of service. Spent too much time explaining needs to someone who seemed to never relay the message to the tutor. Frustrating to constantly being required to login to confirm an ongoing schedule. Possibly this is more geared toward homeschool kids as they want to schedule lessons in the middle of the day when kids are at school. Overall, this felt like a poor use of both time and money, and I would not recommend it based on my experience.

March 24, 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi Bridget! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Varisty Tutors. The representative I spoke with, Tina Johnson, was incredibly kind, patient, and helpful throughout the entire process. I never usually write reviews, but I felt like I had to because of how kind and helpful Tina was. She made everything easy to understand and took the time to answer all my questions without making me feel rushed. Her positive attitude and genuine care really stood out to me. Thanks to her help, I feel confident and excited to start my TEAS tutoring this Thursday. I truly appreciate the support and would most definitely recommend Varisty tutors to others! Thank you again.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

Students need to be able to SAVE THEIR…

Students need to be able to SAVE THEIR WHITEBOARDS. Wiping them clean after each lesson makes it impossible to keep all of your notes and homework in one place. We should not have to screenshot things from the recording and manually maintain them in a google drive.

March 18, 2026

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