Vast.ai Reviews 

230
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for being helpful, responsive, and knowledgeable, often highlighting their human interaction and quick problem resolution. Many people appreciate the staff's positive attitude and expertise, making interactions pleasant and effective. The overall customer service is frequently described as excellent, with consumers noting the efficiency and ease of their experience. However, some customers also noted issues with service reliability, experiencing problems like degraded GPU performance, non-functional services, or difficulties with platform access. A few other people also felt that customer support was unresponsive or unhelpful, leading to frustration and wasted time. Additionally, some reviewers mentioned unexpected charges for internet bandwidth or paying full price for underperforming machines.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team as helpful,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the "super fast 24/7... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness and problem-solving... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some reporting smooth operations... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising the availability of cheap... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vast.ai is my go-to place when it comes down to training my large 14B AI videos or highly time sensitive projects, not only for their global reach and infrastructure and ease of use, but also for thei... See more

Rated 5 out of 5 stars

The support team really impresses me ! A few time, I encountered unexpected situations or needed advising. Through their chat online, which is 100 % human, they always show quickly available and gi... See more

Rated 5 out of 5 stars

Was having problems with a error message that would not allow me to access instance searching. I uses the Help desk chat box and was connected to Emmunuel within the the tech support department and h... See more

Rated 5 out of 5 stars

These people care about what they do. They are easy to reach, and always helpful. Best integrated support chat I have seen on any website. I'm impressed by their character, and will choose them over a... See more


Company details

  1. Cloud Computing Service

Written by the company

Vast.ai is a global GPU marketplace. Use one simple interface to search the marketplace and rent powerful cloud GPUs at reasonable prices. Save 5-6X vs major competitors on cloud GPU rental rates.


Contact info

4.1

Great

TrustScore 4 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(230)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Was having problems with a error…

Was having problems with a error message that would not allow me to access instance searching. I uses the Help desk chat box and was connected to Emmunuel within the the tech support department and he was able to diagnosed my problem immeadieatly!! 5 stars to the genius techy guy for the day!

August 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

An Absolute Lifesaver for Anyone New to AI!

As someone just diving into the world of AI image generation with ComfyUI, I was hitting a wall, and fast. The learning curve is steep enough without the added headache of technical issues. My biggest struggle was with installing and managing custom nodes; I spent countless hours troubleshooting, dealing with errors, and feeling like I was getting nowhere. It was incredibly frustrating to have all these creative ideas but be blocked by technical hurdles on my local machine.

Finding Vast.ai completely changed the game for me. The platform has been immensely helpful and is the sole reason I'm now able to actually create things instead of just debugging. Getting a powerful GPU instance running was surprisingly straightforward, and having a clean, powerful environment to work in solved my node installation problems almost instantly. What used to be a day of frustrating trial-and-error became a simple, reliable process.

If you are new to this and feeling overwhelmed by the technical setup, I cannot recommend Vast.ai enough. It removes the hardware limitations and setup headaches, letting you focus on what actually matters: learning the software and bringing your creative visions to life. It's been an absolute lifesaver!

August 3, 2025
Unprompted review
Advertisement
Advertisement
Rated 3 out of 5 stars

Good cloud provider

Good cloud provider, but a lot of bad / non working machines in there. Even if you report a non working instance is uses your credits and never gets removed. Hard to find a good one. I'd finally gave up and bought a GPU. Only wasted money.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great platforms, trustworthy. thing that i love most about the platform is being able to filter the "secure instances" that are verified with vast.ai -- highly recommended. and great customer support too. Nick, from the support team, helped me out with me problem in minutes,

July 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best support and performance

Had a solid experience with Vast.ai so far. I was able to rent a decent GPU at a great price, and the setup was surprisingly smooth. I did run into an issue with SSH access on one instance, but support responded quickly and tried to help out.

The pricing is fair compared to other platforms I’ve used, and the flexibility in picking hardware is a big plus. Some of the interface features could be easier to find (like rescue tools or ISO boot), but once you get used to it, managing servers is straightforward.

Overall, it’s a solid choice if you know what you’re doing and need raw GPU power without breaking the bank.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nick was amazing!

Nick helped me with a valid issue and it got resolved in 5 mins after my initial message. 10/10 support and service! :D

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

the gpus had issues i contacted support…

the gpus had issues i contacted support they couldnt care less and would send me guides from the site that i said i followed and it didnt work and they ended up just telling me to not use the product and shutdown the gpu, im charging back dont use their services

July 1, 2025
Unprompted review
Vast.ai logo

Reply from Vast.ai

Hi al al,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the issues you experienced with your GPU and the support you received.

The experience you described is not the standard we aim to provide. Our support team's goal is to resolve technical problems, and the advice fell short.

We want to investigate this immediately, but we have been unable to locate your account or any support tickets under the name "al al."

Please, could you reach out to us directly at contact@vast.ai and reference your Trustpilot review? If you could provide your account email we can refund any charges and see what happened with the service.

We value your business and hope you will give us a chance to make this right.

Sincerely,

The Vast.ai Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look