Vaultek Safe Reviews 6,297

Had an issue with my DS5i safe, so I emailed customer support. After walking me through some troubleshooting steps, we were unable to resolve the issue. Vaultek offered to ship me out a replacement. Travis and their entire customer service department made it effortless to address the root of the problem and went out of their way to make sure that I was satisfied and confident in the issue's resolution. I own two of their safes and I can GUARANTEE you that I will own many more!

I purchased a desktop Vision biometric gun safe and the largest biometric rifle safe. Both often give me access denied readings and I have to touch the reader again before both safes open. That could be very dangerous if I ever needed to get to my rifles or handgun in an emergency with only seconds to react. That’s my only issue, otherwise both safes are very well made and designed.

Purchased a biometric safe. Needed to contact Vaultek to get it going, no one answered the phone two days in a row. Decided to return it and they made me pay for return shipping even though I couldn't use or set up the safe due to failure on their part. It's not fair. I think the product is pretty good but the customer support was terrible.

Great product. Looks amazing. Built tough and fastest access on the market.

I got the sliding safe for my pistol, this thing came quickly, instructions were very helpful and understanding how to put the biometric fingerprints in and safe code. Honestly, I researched multiple comparable safes, and the quality of this one seems to be as advertised I would highly recommend it.

What an incredible product! Could not be happier on the quality and design of my safe.

Did not come with a battery.

The products are decent, but the VISN app is awful. The updates render the safes useless when it fails, and the customer service is non-existent. Terrible.
Do not buy these products until they figure out their VISN interface and perfect their customer service.

Incredibly rosponsove support team! I had a technical issue with the biometric scanner on my safe, and they had processed and shipped me a replacement safe within a day! Couldn’t be happier with the level of customer service. Add to that the fact that the safes are well built, and very cool, and I’d recommend a Vaultek safe to anyone!

I have now have a second Vaultek product and am very satisfied with both. I use one at home and the other when I travel. I sleep better on the road having someplace to keep items I want secure.
But I wish they offered an upgraded security cable option made from Stainless Steel Aircraft Cable - Type 304.

Had an issue with my two year old vaultek and their team was more than amazing in helping me get the old one relplaced. Thank you again!

Brandon, one of the Vaultek customer service reps, was very helpful with all of my inquiries and followed up repeatedly until my issue was resolved.

Very friendly and polite customer service. Quick to respond! And and questions were answered well and resolution was swift and easy. Would highly recommend!

Love my safe, does exactly what it needs to! However my stupid cat triggers the unauthorized access detection alarm!

Honestly, one of the best customer service experiences I’ve had. My smart station safe started having issues and they were extremely helpful and responsive in getting the issue resolved.

The product itself was good but there was items missing. I send an email regarding this matter and got a response telling me to list the missing items. So I did and never got a reply back or a call back.

Best product and even better service for the money we spend. My safe’s battery died and I lost my keys, I ended up getting it open but damaged the locks and without me asking for a free replacement, they did it right by me. They sent me a replacement. What more I can say!!

Amazing safe I give it a 12 out of 10 I have seen may safe and this baby far the best one best in technology and best in safety

Reviewing the Vaultek Desktop Mounting Plate for the DS2i Smart Safe

The mounting plate is solid metal and feels very high quality. It comes with four screws for desk or drawer installation, which is appreciated. That said, it would be even better if Vaultek included optional screw lengths. The screws provided were slightly longer than my drawer, so I added a thin piece of plywood underneath for proper support.

Once installed, the plate locks in securely and does exactly what it’s supposed to do. Since mounting the safe, it no longer shifts at all when opening or closing it—even with my firearm inside. Before installing the plate, the safe would move slightly and needed occasional repositioning.

Overall, it’s a well-built, sturdy mounting solution that significantly improves stability. 👍