Vrbo Reviews 270

impossible to communicate with folks who's primary language isn't English.
their folks waste your time.
they also give multiple answers to the same question.
they aren't trustable.

Would never use this site again. Owner cancelled the last two days of our booking saying "there is a conflict". Makes me very nervous that Vrbo allow this behaviour. Was left scrambling to get alternative accommodation.

Owner did not know his property was being listed until I contacted him. This is really concerning what if we had travelled to find out this was fraudulent. Thankfully PayPal are refunding. Won’t use Vrbo ever.

Never book here!
It is impossible to cancel even when they say you have free cancelations rights.

The worst experience in my life. I wanted to change my phone number on vrbo since my phone got stolen and I can not order a new simcard with the same number.

That is appearently an impossible task for VRBO, so now I used 2 x 2 hours solving something that ends up in me having to create a whole new profile - thanks for nothing - thanks for bad accent - thanks for a huge phone bill calling USA from Denmark in Europe.

Lanzarote Moon Suite. Not impressed, very poorly refurbished. You do not rent the whole villa just the rooms the owner thinks you should get, many rooms locked. No sign of an agent, when contacted we were sent 2 pages of house rules. Oven does not work, bbq only usable when no wind, and I hope you like cheap Ikea coz this place is decorated from their budget bin. A very expensive villa with a lack of amenities situated in and surrounded by what looks and feels like a scrap yard, rubbish all around. We would never rent this again and recommend you don't either.

Booked a 3 night stay in London for a celebration for my daughter. We had problems with the cooker it tripped all the electrics three times and also explained about some other issues. The host agreed to pay for a take away and then did not follow though. I spoke to VRBO customer services 3 times to no avail. The host said I was dishonest! No welcome / introduction / instruction book. Bedding not ironed, smelt damp, could not open patio doors, toilet seat broken and no bins for GW. VRBO customer services did nothing to assist. They are pointless to be honest. Stick to hotels! Almost forgot, the small lawn area was 12" high and unkept. Avoid VRBO there is no "Book with confidence".

The test of any company is what it does when things go wrong...it didn't go well. Avoid.

Dont book with vrbo as we had pd a deposit for a villa tried to pay the balance 3 weeks ago and couldnt as accoedimg to them there was a global syatem problem tried to conact host with no anwaer either in the end up we had to get somthimg else and cancel our
booking as to which with vrbo i was just gettimg the run arouns from vrbo qwho kept.sayimg it was with there tec team with a company like that u wouod think it would be fixes asap so with can we lost £750 so i definetly wont be booking with them again

I tried to book a vacation in Beary Happy Cabin. Looks lovely.
Booked through Vrbo.
Then resort shift us to much inferior cabin .
So cancelled as vrbo assued me I could.
Now it appears the resort booking policy says the can keep my deposit.
Ripped of vrbo is a front for poor poor quality vendors.
Keep away from Vrbo

Do not book a villa through vrbo, sadly we did, we arrived booked a villa with a private pool in Tenerife, it was worn dirty and the pool wasnt private at all. The owner spoke french and Spanish but not english, the toilet lid was dirty and stained the carpet worn out, the sunbed covers were very faded and old the shower cubicle was awful and dirty, the sheets mismatched brown with burgandy. We didnt feel comfortable to put our bags on the floor so we left Vrbo didnt respond to any emails, we drove round and finally at 6pm found a hotel for our weeks holiday. The next day i called vrbo they wanted me to go back to take photos. The rooms were the upstairs of the house and behind a security gate we couldnt get in. Vrbo were totally unhelpful i put in a complaint still no response

Oh dear. If only I'd read Trustpilot before booking on Vrbo..... OK, here goes. It says on the website "Book with confidence". Yes, well, that's one of those ambiguous statements that can be taken either way. With Vrbo, you can book with confidence that, at the drop of a hat, they'll leave you in the lurch, with nil support and an uphill fight to get your money back from them. But I digress: I booked a trip to Paris for a big birthday for my wife from 25th through 29th May, taking our kids, their partners and the grandkids on what should have been a five star trip. Unfortunately, being a bloke, I then let the side down by having a heart attack at the beginning of March. "Never mind", I rashly thought, "I'm well inside the cancellation period, so I'll get a 100% refund". The apartment owners were understanding, and wished me well. Vrbo.....? Different story. Six case numbers, multiple contacts later, and I still hadn't got a refund, more than one and a half month's later. I'd raised the issue with my credit card company to get them onside, and contacted the apartment owners one last time to get their help. This worked, and I finally got a refund yesterday. DO NOT BOOK WITH VRBO......I'd give them no stars, but it's not possible

unfortunately 0 stars is not possible. this company should not even be called company
I tried to use the service when the first customer booked for 2 weeks my property. I was unable to reiceve payment because my account was locked and no option available to change or select new bank acocunt. It ended to be an useless service and never been able to receive payments therefore money are kept by VRBO and they do not provide support or solution on how to get paid on a different account (they just read procedures that does not fit with reality), and finance team, who should update your bank details, simply does not exist in this "company". Very poor quality website, full of bugs, customer service not solving technical issues and escalation team not responding to open tickets ...

Most of employees should be fired ( starting from high level management/ directorate levels) to being unable to solve issues, today you lost 1 customer (who ha been informed by me that your platform does not manage payment properly) + 1 property owner

This is the worst platform in terms of support and the most expensive in terms of commissions.

either you change your CEO and directors or your busines failure will happen soon

We rented a house in Phoenix. On arrival after a long trip from Switzerland, I found out the linen was dirty in all 3 bedrooms. I reported to the owner, then to VRBO. The following morning I went to buy linen for all 3 bedrooms as I had not received any reply from the owner. After 3 days without any contact neither from the owner, nor from VRBO, I asked to cancel the 2nd booking I had done for the same house starting 1 week later. That's when the headache started: I had to call them because they couldn't help via the messaging system. Then I had to send proofs to the owner before he could consider waiving his cancellation policy. After complying with all those demands, I cancelled the booking and VRBO still intends to deduct 50% + their booking fees. They could have cancelled the booking themselves without prejudice as they are the ones who have my money. I was told the owner is paid only a day after the guests check in. But if they agree to that they will lose my precious booking fees. So at the end of the day I have spent a fortune in international calls (using my swiss cell), I spent money buying new linen I won't be able to reuse as they won't fit my beds in Switzerland, I started my holidays changing linen in 3 bedrooms and I was ripped off my hard earned money by those who are supposed to take care of my interests as a customer! I am extremely disappointed by such an unprofessional behavior and I wish I had never booked with them. I do not recommend VRBO and I will NEVER EVER use their services again.

We booked to stay at a property in Southport (Thistleton Mews), England for my 50th birthday (16 March) this year. We were contacted by VRBO on the actual afternoon we were meant to stay, telling us that the owner has had to cancel. We had to find our own alternative accommodation very fast, in order to save our weekend away. VRBO did zero to help us get out of that situation, that day. Several weeks on, we still have not had our refund of over £300, that we were promised by VRBO. They are still advertising the property for the owner that duped us out of our money. I have asked them to take this property down, as other people could fall victim to this crook - just as we were. As the property advertisement is still live, we have tried to leave a review of it (twice), but no review goes on. Very weird. So, there you have it. A 50th birthday weekend, along with a birthday dinner reservation we had made was ruined by VRBO. No apology offered. No alternative stay offered.No refund offered. Absolutely worthless organisation, who happily let customers get ripped off. I have since made a formal complaint to VRBO, but guess what. Nothing. A bunch of 2 year olds could run this company better, than these guys!! Hopeless

Really would not advise booking with VRBO at all. Property advertised at 2663 pounds. I checked price details to see if there was loads of extras to add on but according to listing it included host fees and VRBO fees and was the correct listing. I messaged owner to ask some questions four times before I got a reply. She then tried to charge me 5991 pounds altogether. I enquired the price difference and get an reply stating that the booking wasn't going to work and maybe I should look for something in my price range what I can afford!! I contacted VRBO to ask about this and was informed that it was the price and it is up to the host. I don't want to go there now anyway due to the unprofessional host but it is still being advertised on VRBO and Home to Go at the same price. The place I wanted to go to is Bowlish House, Shepton Mallet. I really wouldn't bother. It's a con. I have also taken screenshots to prove I am not wrong.

We booked through VRBO and have had a number of issues with the property. I tried to contact the owner and property manager and got no response when they will be out to fix the problems We tried to figure out from VRBO how to deal with the lack of response and their website is not clear where to go for help with issue like this.

I am a host with airbnb and other platforms for some years. The vrbo platform is just completely flakey. Fails to load on mobile. Sometimes can't see my calendar. Looses reservations. It's a pile of cr*p and wastes so much time. The help chat window as you details about a booking but you can't look this up as the chat window disappears. Terrible

VRBO Host, Avoid

I've been a host for a few years now and after we recieved a bad review for "Not having Railings" even though we clearly do and it shows in photos I decided to give them a call. I tried to explain the situation to one of their outsourced assistants. First I was hung up on, then I called and someone answered but said nothing until I hung up (I assume they get paid for just answering the phone and not resolutions), Finally I got ahold of someone. She said and I quote "I would love to get to the bottom of this for you what we can do is you can respond to the review and tell them that isn't correct". I said "wait, you mean to tell me they can just lie on reviews and carry on and leave it on your property to diminish income?". She said " yes, I'm glad we could come to such a good resolution for this situation". I followed up with "Is this a robot? do you feel like this was a fix? I'm confused can I talk to someone who has authority to delete a falsified review?". She then said sure let me put you on hold. I am now on hour 2 of being on hold I assume I have been left to dry. VRBO is not a user friendly platform nor host friendly. I will be avoiding it in the future.

I wish I had read the other reviews before booking with this company. We booked a villa for 9 of us in Crete and had confirmation that it had gone through. We then booked all our flights only to be e mailed the next day to say that the owner had booked it out already. Is there no process in place to stop this happening? We were stuck with 9 flights that we had paid for but nowhere to stay. Luckily I went onto another site and was able to get another villa. This could have been such an expensive loss for us. I will not touch Verbo again.