This is regarding their Omega-3 product. I emailed them to exclude Vitamin D3 from the omega-3 capsules because it can cause heart palpitations, but they responded that it's only a small dose (200 IU... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using vegetology bone care for many years. I am severely intolerant to dairy and eggs it’s a step below anaphylaxis but horrible severe symptoms and haven’t consumed any dairy at all for 2... See more
Company replied
I made a mistake and put the wrong address in the order. Basically, I moved houses recently and my old address was still in their files. I called them to apologise and see what we could do abou... See more
Company replied
Service reliable and products are good. I get Vit C, Omega 3, B12 and Vitamin D. I get tested for B12 and D over the years and I always have a good result. I take Vit C only occasionally when I have a... See more
Company replied
Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Health and Beauty Shop
- Nutritionist
- Wellness Center
About Vegetology
Written by the company
Shop Now
Getting the nutritional balance right all of the time isn’t always easy, no matter what diet you choose to follow. We provide high quality, UK made supplements to support your body with the key nutrients it needs to thrive. It’s our passion to create incredible, unique nutritional formulations that supplement health in an eco-friendly, ethical , sustainable way. All our products are sustainably produced using plant-based supplements, making them suitable for Vegans and Vegetarians.
Contact info
Creation House, 50-72 Gauntley Street,, NG7 5HB, Nottingham, United Kingdom
- 0800 170 0184
- help@vegetology.com
- vegetology.com
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
serious and trustworth
Shipping is quick and products are great. I also appreciate the packaging, which is important for those who, like me, need to leave the bottles on display in order to remember to take the supplements daily.
July 17, 2023
Reply from Vegetology
Hello Angela,
Thank you for your kind words, they are so appreciated and we love hearing how our products have helped our customers.
Have a great day,
Customer Service Team
Advertisement
Good quality vegan omega 3 liquid-…
Good quality vegan omega 3 liquid- tastes good and reasonably priced. Delivered on time and with care every couple of months.
July 17, 2023
Reply from Vegetology
Hello Rachael,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased our Omega-3 liquid is working so well for you.
Have a great day!
Customer Service Team
my interactions with Vegetology…
my interactions with Vegetology purchases over the years have all been very good. purchasing was simple, and delivery from overseas quick.
July 17, 2023
Reply from Vegetology
Hello Remigijus,
Thank you for taking the time to review us! We really appreciate it. I am delighted to hear you have bought from us for several years. We are so glad you are part of the Vegetology family!
Thanks again,
Customer Service Team
Bundles
Bundles make it easy to choose, maybe more variety within the bundles?
Arrived nicely packed!
July 16, 2023
Reply from Vegetology
Hello Soraia,
Thank you so much for leaving a review. We are so pleased to hear that you are enjoying your products, it’s great to have you as part of the Vegetology family.
Best wishes,
Customer Service Team
Managing menopause symptoms
This supplement has the key vitamins and minerals to help women cope with menopause symptoms. We should also add omega 3 which is also available in Vegetology.
July 16, 2023
Reply from Vegetology
Hi Lara,
Thank you so much for leaving a review, we really appreciate it! We are super happy that our Menopause supplement is working for you and so happy you are part of the Vegetology family.
Have a great day!
Customer Service Team
Advertisement
Reply from Vegetology
Hi Barbara,
We are really sorry to hear you had a reaction. We do not expect any interactions with our Menopause supplement. However, when on prescribed medication eg L-Thyroxine, as is the case for you, please always consult your Doctor before taking any supplements including natural ones like ours. Your Doctor can consider your individual status and medical history to advise accordingly.
Best wishes,
Customer Service Team
Been using them for years BEWARE
Been using them for years. The recent "sleep support" was a big fat nothing. I wrote a negative review to that effect. It never showed up. As indeed many others have said elsewhere.
I now suspect all they are is snake oil sales people cashing in on our vulnerability and abusing our trust. We wont be back. If they cheat on the reviews they willc heat on the truth and reality. BEWARE.
June 12, 2023
Unprompted review
Reply from Vegetology
Hi,
I'm sorry to hear that you haven't received your order yet. If you email help@vegetology.com with your order number our team will look into it for you and either refund you or get a replacement sent to you.
Have a great day,
Customer Service Team
Reply from Vegetology
Hello Ausra,
Thank you for taking time to leave a lovely review. We love hearing about how our supplements are making a difference to the lives of our wonderful customers. I'm delighted to hear that our Omega-3 is working so well for you.
Thanks again
Customer Service Team
Reply from Vegetology
Hi Dolly,
Thank you so much for taking the time to review us. We really appreciate it! I'm delighted to hear you are enjoying your Vegetology supplements. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
Advertisement
Offer unique health products for Vegan…
Offer unique health products for Vegan alternatives at a reasonable price! unheard of in the health supplement market.
The monthly mail order is also consistent. THANK YOU!
May 18, 2023
Reply from Vegetology
Hello Darlene,
Thank you for your lovely feedback. We're so happy to hear that you are enjoying your subscription and supplements. We are so glad you are in the Vegetology family.
Have a great day!
Customer Service Team
The package is broken
The package is broken. One glass bottle Vitashine broke on the way by royl mail.
I am very sad and angry when I picked up the package at the post office today. NEVER MORE
May 16, 2023
Reply from Vegetology
Hi Jitka,
I'm so sorry to hear that one of the Vit D3 bottles was broken! I appreciate how disappointing this is and not the experience we want for our wonderful customers. One of our team is contacting you so we can resolve this for you.
Have a great day,
Customer Service Team
It’s really refreshing to be able to…
It’s really refreshing to be able to order products that are entirely vegan, without having to scrawl through ingredients. Thanks very much
May 16, 2023
Reply from Vegetology
Hi,
Thank you so much for taking the time to review us. We really appreciate it! I'm delighted to hear you are enjoying your Vegetology supplements. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
A reliable company
A reliable company who always deliver on time. We take the vegan Opti 3 Omega 3 capsules regularly.
April 16, 2023
Reply from Vegetology
Hello Shirley,
Thank you for taking the time to leave us a review. Thank you for being such a loyal customer. We’re so pleased Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Advertisement
Very bad customer service. Poorly functioning online ordering system.
Tried ordering 6 bottles of their Omega 3 capsules, paying with ApplePay on my macbook. Payment was confirmed on my iphone, but their website gave no indication that the order was placed or that the payment went through. I emailed them and only got an automated response that made me feel worse. It says that the mail service in England has been hacked! So now I have to keep an eye on my bank account! They have very limited customer service hours, so I couldn't contact them. They have no 800 number. No chat help. You can only contact them via email. This company is in England. I am in the U.S. They claim to sell to U.S. customers. If they want to sell to customers in other countries, they should have customer support for those countries. My experience with Vegetology has been very bad and has been very unnerving.
April 28, 2023
Unprompted review
Reply from Vegetology
Hi Ikelay
I know our Customer Service team has been in contact with you but I'm really sorry you are unhappy with our service. We are a UK company and manufacture all our products in the UK. Our automated e-mail is just to let you know we have received your query and to let you know once our team is back in the office we will get back to you. We need our beauty sleep so we don't answer through the night but you can call us at +44 (0) 800 1700184 during the day (UK time).
Have a great day,
Customer Service Team
I love the transparency of this company…
I love the transparency of this company and the fact that they publish the assays of the DHA and EPA for each batch of oil that they produce. I’ve been an overseas customer for 10+ years and my shipments always reach me quickly and in minimal packaging. I take a megadose of omega-3s and my HDL cholesterol values have improved dramatically. So much so that the risk factor from my overall elevated cholesterol is negligible.
March 17, 2023
Reply from Vegetology
Hello Susanne,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. I'm delighted to hear that our Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Excellent products
Excellent products - the omega 3 is the best I have ever taken - no after taste.
March 22, 2023
Reply from Vegetology
Hello Annmarie,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Reply from Vegetology
Hello Sara,
Thank you so much for taking the time to review us. We really appreciate it! I'm delighted to hear you are enjoying your supplements. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
Advertisement
The Sleep Support capsules are about as…
The Sleep Support capsules are about as good as an ice cube in hell. Utterly useless.
April 24, 2023
Unprompted review
Reply from Vegetology
Hi Michael,
I'm so sorry to hear that our Sleep Support isn't working well for you. We would love to chat with you further about your experience with Sleep Support as many of our customers have reported great results. If you drop an email to help@vegetology.com, our team would be happy to help. If after chatting to our team you would like to return the product, we can arrange that too.
We look forward to hearing from you.
Customer Service Team
Quietly and efficiently gets my repeat order out
Quietly gets my repeat order out, but able to adapt timings with ease. Good products with clear information about ingredients.
Nice clear, easy to read interface.
April 2, 2023
Reply from Vegetology
Hello Jean,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased they are working well for you.
Have a great day!
Customer Service Team
Great vegan vitamins…
Great to find a small business doing vegan vitamins, I’ve signed up to their subscription so I don’t have to worry about running out, the vitamins come well packaged too
April 2, 2023
Reply from Vegetology
Hello Victoria,
Wow, thank you for your wonderful review. We are so pleased to hear that you are enjoying your products, it’s great to have you as part of the Vegetology family.
Best wishes,
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.