Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful g... See more
Company replied
Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able... See more
Company replied
I was very impressed with the wide variety of vegan dog food and wanted to give it a try. I bought a good selection of wet food and dry food samples because I wanted to see the kind of food my chihuah... See more
Company replied
Company details
Written by the company
For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.
Contact info
Unit 4 Downley Business Park, PO9 2NJ, Havant, United Kingdom
- 02392 453355
- hello@veggiepets.com
- veggiepets.com
4.8
Excellent
608 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company is good, product disappointing
Quick service and good communication but my cat didn’t like the food. A shame because I wanted to include some plant based in his diet for environment reasons. He isn’t a fan of dry food which might be the problem. If you did wet food for cats I would definitely try it.
November 23, 2025
Reply from VeggiePets.com
Thank you for trying our samples and for your kind words about our service and communication ☺️
We’re sorry to hear your cat didn’t take to the food, we know every pet has their own preferences, and dry food isn’t always a hit with all cats!
This is why we offered the free samples to allow you to give them a trial with minimal risk.
We really appreciate your interest in including plant-based options in your cat’s diet, and hopefully we can offer a wet alternative in the future that your cat will enjoy.
Thank you again for giving VeggiePets a try!
Best place for pet food
Have been getting my cat food from veggiepets for about 10 years now. Good company and good quality food.
October 26, 2025
Reply from VeggiePets.com
Hi Matilda, thank you for your lovely review and for being a VeggiePets customer for around 10 years!
That's absolutely incredible to hear - WOW! 😄
We’re so happy to read that you’re happy with both the quality of the food and our service.
Long-standing customers like you really are what supports us on our shared mission, and keeps us going! Thank you so, so much 💚
Reply from VeggiePets.com
Thank you for your review, Lesley! So pleased to hear things are always as expected and fast for you 😊
Great product range
VeggiePets has the best range of vegan dog treats and uses sustainable packaging.
November 18, 2025
Reply from VeggiePets.com
Thank you Ed 😊 We're so pleased you think we have the best range of dog treats!
We're always looking for new things to add to our range to keep things fresh. We're glad you appreciate our use of sustainable packaging too!
Thank you for providing cruelty free pet products!
Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful girl she is today and is now thriving on their adult kibble. The prices are competitive and the dispatch and delivery service is excellent.
November 10, 2025
Reply from VeggiePets.com
Hi Molly, thank you for the kind review and sharing your dogs experience! I
t's so lovely to hear she's grown into a big strong girl on Benevo! 🐶 We love hearing about the furry recipient on the other side of an order!
We're also so pleased to hear you're happy about your overall experience with VeggiePets.com! Thanks for taking the time to leave a kind review 💚
Swift service
Swift service. Free samples are a brilliant idea. My pet enjoys the food too.
November 19, 2025
Reply from VeggiePets.com
Thank you, Lorraine! So pleased to hear you found the service to be quick and that your pet liked the samples!
Great product, healthy and cruelty free!
Great product, healthy and cruelty free! Excellent service.
November 7, 2025
Reply from VeggiePets.com
Thank you for leaving us 5 stars, Jackie! That's really lovely feedback - we appreciate it 😊
Stock management could be stronger
Ran out of stock
Didn’t put received stock out promptly
Package boxes with non-recycleable tape.
November 12, 2025
Reply from VeggiePets.com
Thank you for your feedback!
We’re really sorry for the inconvenience you experienced.
The short delays were due to our supplier not being able to get stock to us as quickly as usual, which unfortunately caused a few days of items being out of stock. We’re working closely with them to prevent this from happening in the future.
We also appreciate your note about packaging. Sustainability is important to us, and we review our materials to ensure we’re using the most eco-friendly options, where possible.
As a helpful tip; our back-in-stock notification feature (located on each product page) automatically lets you know the moment a product becomes available again, so you can order as soon as it arrives.
Thank you again for taking the time to share your experience, it gives us the opportunity to improve. 🙂
Great selection of lovely treats that…
Great selection of lovely treats that my dog loves, great prices, and very fast delivery. Recommended!
November 5, 2025
Reply from VeggiePets.com
Thank you so much for your kind review! We're absolutely thrilled to hear you're pleased with the selection of treats (we're always on the lookout to add more to our range!) and that you're happy with the prices and quick delivery! We really appreciate your recommendation of us too - thank you! 💚
Reply from VeggiePets.com
Thank you for your positive review 😁 we're so glad that everything arrived in good time and in good order!
Lovely range of grain free items for…
Lovely range of grain free items for dogs. Packed well and quick delivery.
November 7, 2025
Reply from VeggiePets.com
Thank you so much for leaving a lovely review! We're pleased to hear we're able to help cater for your grain-free dog! We understand all too well how dog's can be quite limited with dietary restrictions, so we're glad to be able to collate them all in one place for you! Thanks again 💚
Great site
Great site, with lots of variety. Order process was all fine with no issues. Really happy and will be buying more once we’ve got through this lot!
November 6, 2025
Reply from VeggiePets.com
Thank you for your lovely review, Dana! Were glad you're happy with the product variety and our service! We'll be happy to welcome you back again 💚
Reply from VeggiePets.com
Thank you for your review of us David! We're pleased to hear you're pleased with the whole process! 🙌
Food didn’t react with my dogs gut well…
Food didn’t react with my dogs gut well 🤷♀️
November 3, 2025
Reply from VeggiePets.com
Oh Diana, we’re really sorry to hear the food didn’t agree with your dog!
Every dog's stomach is a little different, and we know how frustrating that can be trying to find something that works.
If you’d like, our team is more than happy to help you explore alternatives or troubleshoot what might have gone wrong.
We can see that you ordered only one can, so we'd be happy to try and see what other options may be suitable!
Please feel free to reach out to us anytime, we’d love to help find something that suits your dog better. 🙂
Great variety and fast delivery
Tons of various plant-based dog and cat food, treats, chews, etc. The doggy biscuits and treat section, for example, is second to none. I've found some treats that I haven't seen anywhere else. Great prices. Fast delivery. Highly recommended.
November 2, 2025
Reply from VeggiePets.com
Thank you Vanessa for such a lovely review! We're delighted to hear that you're happy with the range! That absolutely makes our day to hear - we spend a lot of time hunting for vegan-friendly products to add to our range and we're glad it hasn't gone unnoticed!
We appreciate your recommendation of us too - thanks so much 💚
Reply from VeggiePets.com
Thank you Carl! We're so happy to hear you were pleased with the service - we look forward to being able to provide for you again! 💚
Reply from VeggiePets.com
Thank you Ian 😊! So glad everything has been spot on for you when ordering! 🙌
Superb food, service & delivery
I've been a veggie pets customer since 2009.
There food is fantastic & service & communication has been superb.
Delivery is fast & informative on times of delivery. Brilliant company. Many thanks for feeding my beautiful girls over these years. Xx
October 28, 2025
Reply from VeggiePets.com
Thank you so so much for your lovely review! 🥰
WOW 16 years, that's absolutely incredible!
We're over the moon to hear you've been pleased with our service for all these years and we're honoured to be able to play a part in your girls lives too 🫶 that's totally made our day!! We appreciate all your support!
Good product but postage to NI exhorbitant
I was ready to put in an order having received a sample but found I had to pay a minimum of £20 delivery cost to N Ireland, though mainland would have been free. This made the total cost uncompetitive with other suppliers who do not have this high delivery cost
October 20, 2025
Reply from VeggiePets.com
Hi Deirdre, thank you for your feedback!
We’re glad to hear you enjoyed the sample.
We completely understand your concern about delivery costs to Northern Ireland. We don’t offer free shipping, even to the mainland, as we pass along the courier’s charges directly, giving our customers the choice of service - these are the prices supplied by the couriers themselves.
In some instances we cover a portion of the courier costs ourselves in order to charge less - in this particular instance DPD shipping to NI costs around £28, but we only charge our customers £24, to make things a little more affordable. 🙂
We always aim to be as transparent as possible with shipping costs so there are no surprises at checkout. We really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.