Velair Group LTD Reviews 96

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The technical service was first rate. However, the call centre arrangements weren't not so good. This was resolved by the intervention of a senior Veltia staff member.

Company replied

Rated 5 out of 5 stars

We are incredibly grateful to Velair for their generous donation of two high-quality hand dryers to the 59th Newchapel Scout Group. Their support has made a real difference in improving our facili... See more

Company replied

Rated 4 out of 5 stars

Your company is reliable and honest. Your company is enjoyable to deal with. The quality of your equipment is good. Your prices are fair.

Company replied

Rated 5 out of 5 stars

Got to say your service and communication has been really impressive. Its been so straightforward. It’s a refreshing change to deal with a service orientated company as opposed to the usual... See more

Company replied

Company details

  1. Electronics Manufacturer

Written by the company

Established in 2012, Velair Group manufactures and supplies electronic goods into all areas of the UK, EU and Rest of World markets, including the electrical wholesale, hygiene, janitorial, food and education sectors. Selling on a B2B basis only, our wide product offering features hand dryers, ventilation, hair dryers and more, and can be found in the likes of Starbucks, KFC, Eurogarages, large shopping centres and premier league football clubs; to name but a few. We pride ourselves on our market leading innovation, customer service, technical support and after sales care. The introduction of our patented Plug & Play technology, the Terra4 docking station, is a game-changer that has revolutionised the hand drying market. At the forefront of innovation, the Terra4 docking station stands out as the world's first multi-dryer Plug & Play platform, setting new standards by allowing instant maintenance, replacement, and upgrades. This user-friendly solution allows anyone to switch our Plug & Play dryers within seconds, eliminating the need for skilled labour and simplifying the management of hand drying needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

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Rated 5 out of 5 stars

We are incredibly grateful to Velair…

We are incredibly grateful to Velair for their generous donation of two high-quality hand dryers to the 59th Newchapel Scout Group. Their support has made a real difference in improving our facilities, ensuring a more hygienic and eco-friendly environment for our young people and volunteers.

From the outset, the team at Velair was fantastic to deal with—friendly, professional, and eager to support a community organisation like ours. The hand dryers themselves are outstanding: powerful, efficient, and built to last, making them a perfect fit for our needs.

We highly recommend Velair to anyone looking for reliable, high-performance hand dryers and commend them for their commitment to giving back to the community. Thank you, Velair, for your generosity and support!

March 12, 2025
Unprompted review
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Reply from Velair Group LTD

Thank you for the kind review, we're glad to have been able to help. Velair Team.

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Rated 5 out of 5 stars

WOW doesn't do this company justice..

Well where to start... This company has got it right, in every way!
Not only is their hairdryer the best I have ever used, as it's powerful, light to hold and protects your hair from unnecessary heat but, it's stand is just genius as it's magnetic so can be fixed on the wall.
I also cannot fault their customer service...they have truly gone above and beyond. Not only do they get back to you quickly, they listen and understand and truly do everything in their power to help.
I am impressed in every way and I have to give a massive shout out to Katie, their general manager. She is incredible.
Thank you so much to everyone at Velair!

August 2, 2024
Unprompted review
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Reply from Velair Group LTD

Samantha, thank you so much for your positive review. The business was built on offering people great products and equally the best customer service. Thank you again. VA team

Rated 5 out of 5 stars

Great Service



Got to say your service and communication has been really impressive. Its been so straightforward. It’s a refreshing change to deal with a service orientated company as opposed to the usual company that is happy to fleece every spare penny we have. Thanks guys. Happy to put that on Google or Trustpilot.

May 3, 2024
Unprompted review
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Reply from Velair Group LTD

Thanks Simon, your review is very much appreciated. All the best Velair Team

Rated 5 out of 5 stars

Top Company !

I have dealt with Velair on a couple of occasions now and what a great company, from speaking to their amazing polite Receptionists to their knowledgeable Technical staff along with super quick responses and support in resolving my issue, I have to say this is probably the best speedy service I have ever encountered to date anywhere !

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Citron Hygiene has partnered with…

Citron Hygiene has partnered with Velair since 2019 and we can’t rate their customer service, technical support and innovative products highly enough. Their branding service is effortless, and the units look great!

February 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

Great Customer Service! Efficient, quick, reliable and friendly

April 7, 2022
Unprompted review
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Reply from Velair Group LTD

Thanks Adam for taking the time to write a review. I'm glad we could help out
Team Velair EHD

Rated 5 out of 5 stars

Pebble Hand Dryer is a game-changer.

Pebble Hand Dryer is a game-changer.
Pebble's 5 year, 24-hour replacement warranty means no call-out charges for repairs or faults.
The Terra4 backplate makes it easy for anyone to swap the hand dryer in under a minute, we don't need to send an electrician to site to replace or upgrade.

We've tried it blindfolded : 34.45 seconds to be exact!

Beat that!

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

From order to delivery the service has…

From order to delivery the service has been exceptional, we have become gold stockist of these products at Express Electrical Stockport and the POS which we have received looks fantastic in the Branch, its such a great product they sell themselves. Thanks to Matt, Gary and team we look forward to working closely with you all in the future.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Have just started using the Pebble Hand…

Have just started using the Pebble Hand Dryer from Velair. Unlike traditional hand dryers the plug and play design of the dryer is fantastic. Our electrician replaced a traditional hand dryer with a Pebble unit yesterday. It took our electrician twenty minutes to complete the job from start to finish, where a normal traditional dryer change would take around forty minutes. Our electrician made the comment that it was the easiest hand dryer he had ever had to fit! The dryer looks sleek and modern. The noise level of the Pebble is very low in comparison to the incumbent dryers that were being replaced on this site. Our customer was extremely impressed with the dryer and the reduced noise levels! The greatest benefit for our customer with the Pebble Hand Dryer is the fact that the down time of the dryer due to any unforeseen faults will be reduced to minutes instead of days as any faulty units can be replaced by unskilled labour instantly without the need to supply the skilled labour of an electrician. i have seen many different hand dryers over the past twenty five years and i would say that the Pebble Hand Dryer if probably the most innovative, practical and stylish dryer that i have seen in this time. Defiantly a five star product.

January 19, 2021
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Rated 5 out of 5 stars

Pleasure dealing with Veltia

I work with Veltia in a b2b capacity and have always found the company a pleasure to deal with. Zena is particularly friendly, always very reasonable and easy to work with.

November 24, 2020
Unprompted review
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Reply from Velair Group LTD

Thank you Christian, always a pleasure. This is especially fitting as today is Zena's Birthday - what a lovely gift.

All the very best,
Team Velair

Rated 5 out of 5 stars

Excellent Service

We have a varied selection of Hand dryers from Velair.
The dryers are really reliable, well made and if you do have a problem with the units they offer an amazing repair service.

We rely on Velair to provide driers to our customers we place our trust in their equipment to provide the service & reliability our customers expect.

November 10, 2020
Unprompted review
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Reply from Velair Group LTD

Dear Gary
Thank you so much for your kind review. Its a real pleasure working with you and the GWS team.

All the very best
Team Velair

Rated 5 out of 5 stars

Fantastic service

Very good dryers that rarely malfunction but if they do then the repairs/replacements are really fast and support is excellent. Velair kept us in the loop and it only took 3 working days from collection from our client to delivery of the fixed unit.

October 5, 2020
Unprompted review
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Reply from Velair Group LTD

Thank you so much for the positive review. Technical Services are key to what we do, as is customer service. Hand dryers do go wrong every now and then, glad we provided a good service.
All the best
Team Velair

Rated 5 out of 5 stars

Good friendly organised…

Good friendly organised collection/repair/delivery

November 21, 2019
Unprompted review
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Reply from Velair Group LTD

Dear Malcolm,
Thank you so much for your kind review; Its great to be recognised in an age of 'bots' and alike, Velair will always remain manned by real people who love what they do.
All the best
Team Velair

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Rated 5 out of 5 stars

Great service and great products

Very pleased with the service we received from Veltia Hand Dryers. Miles recommended the V Fusion Hand dryer because this had an acoustic dampening system and exactly what we were looking for to ensure all visitors had a comfortable experience drying their hands within our washrooms.
As a Visitor attraction we are committed to accessibility and with our new Autism Friendly Hours the noise levels within our washrooms are kept to a minimum (66dB) and allows our visitors fell more comfortable on using the hand dryers.

September 20, 2019
Unprompted review
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Reply from Velair Group LTD

Dear Gerry,

Thank you so much for your review and kind words.
Veltia continually strives to be at the fringe of hand dryer innovation. Reducing noise and increasing efficiency has been a priority for the last 2 years. The result is the Veltia V Fusion.

All the best.
Team Veltia

Rated 5 out of 5 stars

Trusted Partner

Trusted Partner

Veltia support us as a business and they are fantastic. They provide quality hand dryers, but as importantly they offer excellent ongoing support regarding service and maintenance. I would highly recommend them as a supplier of efficient, quality hand dryers.

September 6, 2019
Unprompted review
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Reply from Velair Group LTD

Thanks John

Your comments are appreciated. As a business we have worked very hard to support the Veltia partnership. That partnership remains successful with the likes of Simply who continue to support us.

All the best
Team Veltia

Rated 5 out of 5 stars

We have a great working relationship…

We have a great working relationship with Veltia. They are always on hand to help and the service is second to none. I would highly recommend them.

August 29, 2019
Unprompted review
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Reply from Velair Group LTD

Dear Nikki,

Your comments are appreciated. We feel at Veltia supporting our partners is our number one goal.

Thank you again
Team Veltia

Rated 5 out of 5 stars

Great products, highly recommended.

We’ve worked with Veltia now for some years. Not only are their products robust , they are also current and well designed. Would highly recommend’.

August 14, 2019
Unprompted review
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Reply from Velair Group LTD

Dear Julie,
Its a pleasure working with you and the team at Inspire. Thank you again for all your hard work.

Kindest Regards
Matt

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Rated 5 out of 5 stars

Very helpful and quick to respond

Very helpful and quick to respond. Would recommend

August 7, 2019
Unprompted review
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Reply from Velair Group LTD

Dear Jade,
Thank you so much for your review of Veltia Hand Dryers.

Kindest Regards
Team Veltia

Rated 5 out of 5 stars

An exceptional and proactive supplier.

We have been dealing with Veltia for many years now and as a supplier they provide excellent support and service to both our sales and operations team. In Miles Davies we have an Account Manager that is always at hand when we need questions answered and he has proven invaluable when we have been looking for his expert knowledge when presenting to our customers.

The above is also backed by great products that supply exceptional quality and reliability packaged with a strong low energy usage means that for us Veltia is a natural and perfect fit for the business.

July 12, 2019
Unprompted review
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Reply from Velair Group LTD

Dear Stephen,
Its a privilege to deal with Simply Washrooms, and we appreciate the glowing review. Long term partnership for us is of the upmost importance and therefore we value the relationship with you guys.
all the best
Team Veltia

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