Veleco Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often highlighting prompt arrivals and the helpfulness of the drivers who explain product features in detail. People frequently commend the excellent customer service and knowledgeable staff, noting their friendly, cheerful, and supportive approach. Many consumers are also very satisfied with the quality and appearance of the scooters, describing them as lovely and well-made. However, some customers also noted occasional mechanical issues with their scooters after delivery, including instances of components becoming loose, brake designs proving unsuitable for individual needs, or concerns regarding suspension quality.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting the helpfulness and knowledge of... See more

Service

Customers consistently note positive experiences with service, often praising the excellent delivery and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Customers express delight with their product purchases, often highlighting the attractive appearance and... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Rated 5 out of 5 stars

Fantastic service, easy communication with the selling company. Prompt delivery. Mr Wojtek who delivered my Cristal scooter, explained in details all my queries, helped me to learn and feel confident... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(209)

86 reviews in the last 12 months

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Rated 3 out of 5 stars

Downhill after 1.5 years ownership.

For the first 1.5 years ownership of my veleco faster, service, attitude and helpfulness by veleco was very good. Have to wait months for repairs to be done as they only have one qualified mechanic in whole of United kingdom. As the faster gets older, it needs spares, buying them off veleco is very expensive as is p&p from Poland and takes far too long. United kingdom mobility repair companies will not take on these mobility scooters. Which is a big problem. Veleco do come to address of scooters, but take far too long to book/arrive/repair. Always best to have a second United kingdom recognised mobility scooter as back up, else you find yourself housebound for far too long. Spares are cheaper and arrive quicker bought second hand in United kingdom.

March 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Picked up second hand ZT15 needed a bit…

Picked up second hand ZT15 needed a bit of work and replacement parts. contacted Veleco direct and was amazed by the help I got. Needed a replacement Speedo for MPH. Reasonably priced and preset by there engineer, also sent Video clips as to how to replace. Highly recomended. ***** for service and help.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

We received our scooters today as…

We received our scooters today as promised. The driver was courteous and friendly. He took great care in unloading and handling of the scooters. He was very thorough and knowledgeable with all the aspects of each scooter, even demonstrating on a test drive. the scooters are better than all the others we have tested! and the driver is a wonderful ambassador for your company and it's products,

November 21, 2023
Unprompted review
Rated 4 out of 5 stars

The scooter is great value for money…

The scooter is great value for money and has given me the ability to get out and about the delivery person was great he spent time to show me everything and very polite my only criticism is that when sold on EBay I thought I would receive the scooter with in a short amount of time it took a month from purchase to delivery they did refund me some of the price so well done for that

November 13, 2023
Unprompted review
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Rated 5 out of 5 stars

First class service by Veleco

First class service by Veleco following the service and repair of my scooter. The technician Mike did a great job, definitely recommend this company to anyone thinking of buying a new scooter or needing a service or repair 👍

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Delivery driver was amazing explained…

Delivery driver was amazing explained everything to my mother in detail showed her how everything worked , took her out on scooter so she could get used to it can’t thank him enough very friendly and pleasant asset too your company thank you soo much you made my mother a very happy lady 10/10 for scooter looks amazing and great price

September 23, 2023
Unprompted review
Rated 4 out of 5 stars

veleco ZT15 white …

I bought a veleco ZT15 white three wheeler £1050 with a £50 discount total price £1000
Very good machine clean curves easy to wash and keep nice
On a level road 4-8mph
Uphill 4mph to 8mph
Downhill 9mph to 18mph
Don't do this it wears the charge down my fault but great fun for 20 seconds I even overtook a Ferrari but it was parked hahaha
Autolamp after a little to and fro offered me a cover and a mobile phone holder but I already had these items so they redeemed me £50 instead.
Very good company to deal with they do try hard to please but I'm very hard to please I'm old man I'm entitled to be a grumpy gills
All is good the mobility scooter is very good my one little gripe was if only they supplied a spanner for the wing mirrors otherwise good company to deal with

August 19, 2023
Unprompted review
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