Veleco Reviews 

Bought my scooter with roof back in February.
Delivered and couldn’t have been happier until the screws came off at the front leaving it wobbly and unstable. It took over 3 weeks for the guy to come out and fix it!
I was concerned because it was wobbling around it would put pressure on the back screws. When he came I asked if he could tighten the back ones too. His comment was their more trouble than their worth. I was unwell the evening he turned up but trusted he had sorted it.
Went out the next day to walk my dogs and realised it was still wobbly at the back. Has it got more loose the noise was awful. It sounded like the scrap man was on his rounds. People could hear the noise from inside their house. After it had been reported it took 6 weeks for them to come out.
I had, had enough at this point and asked that they remove the roof!
I did at this point ask that they refund my money for my roof as it was not fit for purpose.
He then tried to say I damaged the roof!!! Speaking in a foreign language over the phone I had no idea what they were saying!
Where the roof had been fitted the put little plastic things coving the holes. Which will no doubt fall off.
If you are reliant on a scooter like me the waiting times for them to come out are horrendous.
I will take this company to court if I don’t get a positive resolution.

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much longer than those of my old scooter.

As I have severe arthritic hands, I enquired by email whether a slight modification could be made to the throttle set up, and to my surprise they said they would send an engineer and do this free of charge! Sure enough, Michael the engineer arrived a few days later, and did the modification. It is now so much more comfortable for my hands. I cannot praise this company enough, and I absolutely love my new scooter.

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide.
Once again I have caused to praise this company once for coming out to adjust the turning circle of the scooter as it was too tight and secondly, I wasn't getting the mileage out of it that I should get and, once again, after sending an email to them and velcro responding immediately, both problems were dealt with quickly with no hesitation at my own home.
When sending these emails, we have a friendly banter and everybody is very happy, cheerful and helpful at all time's.
There are a lot of companies out there who could take a leaf out of this companies books, their manners are impeccable and they are all very nice.
Can't praise this company enough.

I have had my Veleco Faster for 2 years now and only had to call them out twice. Once when a brake disc became loose and today because I turned it over and broke a brake lever (my fault). Always friendly and helpful and come out asap.

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem.
Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite person, informed by email it was due today and driver called a few hours before to confirm the time.
Instructions quick as being an ex-biker the controls are similar to a motor bike. Quick test drive but needs a few hours to get used to, so need a run with the dog, my main reason for buying as I am finding it harder to walk him, German shepherd. The scooter is well made and purchased based on reviews of this one and 5 others of comparable size, this met my needs.

UPDATE - 4 weeks after my last request for a refund, got a phone call from the manager who said he had been on holiday for 3 weeks offering an apology and a refund, which I received today. This was conditional on my changing my review - well here it is, I have added another star for them doing the right thing at last.

Total lack of communication or customer service
They also trade as Velobike
Total lack of communication. Should have seen the red light when before commiting I posted questions on their chat - these never got answered. Decided in the end that I would request the scooter I wanted for a test drive. Order placed, order confirmed by email and delivery promised in 1 to 2 weeks. No further contact made by them so 2 weeks later sent email asking when I could expect delivery. They emailed to say they were waiting for the warehouse to contact them. Another week went by, I emailed again and was told that as there was a bank holiday, nobody was available at the warehouse. Eventually I gave up on email and rang (by this time it is 3 weeks after placing order) selected delivery, got no response - rang again but selected sales who eventually managed to raise someone in the warehouse. Was told that my scooter would be delivered either Friday or Saturday. I received no further communication. Friday came and went, so I had to assume it would arrive on Saturday. During Saturday, I got very stressed. Tried calling them but nobody there on the weekend. I was due to go into hospital on the Monday and was being presented with a scooter for a test drive at an unknown time which I being expected to make a decision about. I would not have had the opportunity to really use the scooter for some time now due to it being a week late and my impending hospital stay. My biggest fear was what would happen if it broke down during the warranty? If this was their level of customer service at point of sale, what chance would there be of a repair. Having waited all day, finally got a call from the driver saying he would be with me some time after 5.30 pm. I told him to not deliver as the order was being cancelled. He asked why I had not let him know earlier, to which I replied that I did not have any means of contacting either him or Velobike. They refused to return my deposit of £50 as they maintain they did nothing wrong.

I spent weeks combing the internet for my third mobility scooter (my second class 3).
Eventually I plumped for a Draco 3 wheeler in black from Veleco which had all my requirements covered.
It was supposed to ready in 5 to 9 working days but
actually took a month to be delivered (possibly due to some freight delays?). I wasn't happy about that, but they gave me a reduced price, to compensate.
What a fantastic model, for a very reasonable purchase price.
All the necessary paperwork required for DVLA registration, free 30 day insurance and a free scooter cover, came with the delivery.
Which went off smoothly, thanks to Micha.
A brilliant well run company I wouldn't hesitate to
use again.

Another year on and my Veleco Faster in Black is going well. I do like the technicians visits who give my scooter a service. Each time just 70€ and they come all the way from Poland, speak to my in English. tighten everything up and do an MOT. How the sell this scooter for so little money, with everything you get is beyond me. Mind you buying from Spain costs about 1,000€ more! So go to eBay and buy from the UK.

The Veleco faster is a fantastic scooter and fun to ride. I do not know how they can produce a scooter with so many devices at such a low price. But buy from the UK via eBay not Spain it is 1,000€ cheaper. I have lead acid batteries so I have a boot as well as the pannier and I can get so much shopping home. Here in Spain I am allowed the 3rd speed and I have it set in MPH I can get up to 16 mph (about 26 kph). That is fast, well it is called the faster.

Hello Veleco Community,
I hardly write any revieuws, but this time I must admit, that I was stunned by the immense effort that the Technical Department took, to repair my Veleco Turris.

My brother and I live in Tenerife and we were looking for an Electric scooter. We searched the internet, and finally decided to buy 2 Turris on the Veleco site. Since Veleco does not deliver to the Canary Islands, we made a deal with Veleco, to have them delivered to the south of mainland Spain, and that we would take care of the shipment to Tenerife.
When the scooters finally arrived, we were impressed by the looks....and all the technical extra's and of course the speed of the scooters.

We were like young kids again....driving around town together and enjoying the beautifull weather...
But....after a couple of weeks...mine just stopped in the middle of the road...
No way to get it started again...Finally we had to organise a tow truck to get my Turris home.
I contacted Veleco and they brought in contact with their technical department in Poland and I was introduced to mr. Damian, senior technician at Veleco Poland.

He was very friendly and shipped me a new electronic unit, which was supposed to be the culprtit...hè even send me complete videos of how to change the unit ...
After assembly, the scooter still didnt restart...so again we had several telephone calls and new videos, of how to tackle the problem.

But alas....nothing seemed to help my dear Turris to come alive...
Desperate as I was...I bought a similar scooter here on the island, because the vendor of the new scooter promised me to repair my Turris...
It stayed there for 2 months...and nothing happened...
In the mean time mr. Damian made a great offer...if I would send my scooter to mainland Spain, hè offered to repair my Turris for free in Poland...

I was delighted...and arranged a new shipment to Spain...In the mean time I landed in hospital and was very sick..
Mr. Damian and the transportation department of Veleco took all matters in their hands...so I didnt have to bother about all the transportation sores and had the chance to concentrate on getting well and out of the hospital. ...

After a couple of weeks...my Turris came back to Tenerife...completely cleaned...and working as new...I was delighted...

For me there are no words enough to thank mr Damian for all the most friendly support he has given me during those intense days..
We sort of became good friends...and even exchanged confidential matters...

I really am sooo glad that I made this experience with him and Veleco...that I gave a SUPER 5 STARS for this amazing SERVICE

Thank you again Damian....you are awesome

Jerry van Maarseveen.

Thank you! Very fast and good service.
You also provide help and advice very correctly via email.
I can only say good things.
Erika

After a slight delay with my original order, Veleco couldn’t be more helpful organising a replacement and getting it to me as soon as possible. Their driver, Lukasz, was fantastic and very thorough going over the scooter, demonstrating it and making sure that I could handle it properly. Overall I’m extremely pleased with the whole experience.

Had my mobility scooter Velo faster For about 4 years the last 9 months I've spent running around trying to find replacement rear brake cables which don't seem to be in stock on their websites and I was verbally told on the phone to their customer service you can buy them on ebay Unfortunately the ones on eBay have got the wrong nipple on the end I cannot buy anywhere local Can someone Point me in the right direction for replacements All this being said apart from the The break cable problem I have been very happy and pleased with My scooter

I spent many months reading reviews to decide on veleco gravis mobility scooter .I pre ordered in May and £100 deposit I didn't get any calls I had to ring for delivery dates first they said 15th July then changed to end of July. Be aware of delivery costs I live in Northern ireland they charged me £340.00 which I thought extreme .my scooter arrived 1st August it's lovely just what I need but my delivery driver didn't speak a word of English I was disappointed as I wanted to ask some many questions and thought I'd get a demonstration especially after paying 340.00 but I got nothing I had to read the manual that made me very nervous going on scooter for the 1st time as its
very powerful. I also wasn't pleased about payment I thought the driver would have had a payment machine as I was paying by card but he give me his phone to put my bank details I was nervous about that.

very placed with product and instruction given by driver, many thanks to lucas

From our initial contact with the company to completion the service has been fantastic. The Scooter is amazing and Lucas who delivered the scooter was very professional, he explained all the safety features of the scooter, completed a test drive and explained all the operating details.

I am very satisfied from Veleco company and nice driver Lucas who provided me full presentation beeing very polite. All great

Thank you to firm and fantastic wonderful driver Lucas who did provided great training to us! Brilliant All recomended!

Excellent service, very friendly driver and extremely helpful. Wonderful service

Lucas was very very helpful very easy to understand and showed me everything I needed to know. Don’t ever get rid of him he is an asset to your company

Thank you