Velthentic Reviews 

517
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 410 reviews, most reviewers were somewhat happy with their experience overall. Many customers are particularly pleased with the socks, frequently noting their comfort, quality, and ability to stay in place without slipping. Reviewers also often praise the sunglasses for their robust build, good looks, and effective UV protection. Some consumers experienced quick and hassle-free delivery with helpful tracking information. Conversely, a small portion of people felt that product sizing was often off, with items being too small or inconsistent. Quality concerns were also raised, as some products did not match descriptions, had poor materials, or developed faults quickly. A notable number of people reported dissatisfaction with customer service, citing unresponsiveness, AI replies, and difficulties resolving problems. Furthermore, delivery delays and orders not arriving were common complaints for several consumers.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment regarding durability,... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing disappointment. Some... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers expressing satisfaction with quick... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 3 out of 5 stars

Husband just bought a zip up “cashmere” cardigan. It is nice but I have my doubts it is 100% cashmere, as described in the website. There are NO labels on this cardigan - nothing! No cleaning instr... See more

Rated 4 out of 5 stars

Great customer response and attention to requests. Product was to small and they provided another product for shipping charges only. Sizing is different to Australia so best to upsize when ordering.... See more

Rated 5 out of 5 stars

i was curious to see how good these socks were based on all of the positive reviews i’d read so i ordered a pair specifically to wear with a pair of slip on loafers. historically i’ve yet to find a pa... See more


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.4

Average

TrustScore 3.5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(517)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a sweater together with a…

I ordered a sweater together with a tracksuit set and both items exceeded my expectations. The fabric is really soft and the sizing was accurate, which does not always happen with online purchases. Shipping was extremely quick since it came from a warehouse in the United States and arrived in just four days. I contacted support about changing the color and received a quick and friendly response.

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad quality nothing like showing

Very bad quality nothing like showing, wrong size, wrong colour , advertised as cashmere NOT CASHMERE AT ALL
I returned the item immediately company refused to refund tried offering 15%.I LOST FULL PAID PURCHASE $118.00 cad dollars
DO NOT BUY FROM THIS COMPANY
ANSWER TO YOUR REPLY:Your reply is an insult to my intelligence. After SO MANY EMAILS BACK AND FORTH AND THE MERCHANDISE RETURNED TO YOU, THE LEAST YOU CAN DO IS REFUND MY MONEY. IT WAS NOT ONLY THE COLOUR IT WAS THE ALL PRODUCT DOES MOT MATCH WHAT YOU ARE ADVERTISING AND THAT TO ME IS FRAUD.

January 6, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mrs Teixeira,
If we sent you the wrong color you can simply reach out so we can send the right one. Just provide proof in form of an image.

Kind Regards Emma from Velthentic

Rated 5 out of 5 stars

After trying many no show socks that…

After trying many no show socks that constantly slipped down during the day, these finally solved the problem. They stay in place the whole time and feel very soft when wearing them. Even after washing them multiple times, the material still holds up well and the colors remain bright. The delivery was also very fast.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered a pack of boxer…

I recently ordered a pack of boxer shorts and was pleasantly surprised by how comfortable they are. The cotton material feels very breathable and much better than I expected for the price. The sizing was accurate, which is always a relief when ordering clothing online. Since shipping now comes from a warehouse in the United States, the delivery was quick and there were none of the usual international delays.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with them

Had a great experience with them, they shipped the socks i ordered in bulk straight from their US Warehouse to me in Europe. Shipping was fairly fast considering it came a long way. We sorted everything out with their customer support where i received exceptional care. 10/10 service

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

While browsing online for winter…

While browsing online for winter clothing, I came across a store that immediately caught my attention. The fabric quality turned out to be excellent and looked exactly like it did in the photos. Their sizing guide made it easy to choose the right size and the fit ended up being perfect. I was told that my order shipped from a warehouse in the United States, which meant it arrived in only five days. When I had a quick question about tracking, customer support responded promptly and helped me right away. It feels like a great place to find stylish clothing with impressive quality at a fair price.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery amd customer service

Th3 shipping of the product, and the customer support had been very poor. I would not recommend this product unless you have 3-4 weeks to wait. I wish I had the product to review, but so far it's only been the poor service.

March 3, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mr Walker,
I see the product has arrived just fine now. We apologize for the delay you experienced, as you might know with shipping companies this can happen... . If you would kindly review your product and adjust the stars accordingly, we would be very grateful.

Kind Regards Martha from Velthentic

Rated 1 out of 5 stars

These guys are CROOKS and SCAMMERS !!

These guys are CROOKS and SCAMMERS !!
Their website says "30 Day Money Back Guarantee"...which is BULLSHIT.
I ordered a sweater, the same size as all my other clothes...it was TOO SMALL. I asked to send it back for a refund. They Refused. I said I'd cover the return shipping cost, as is customary, Instead they insisted on sending a 2nd sweater in the next larger size.
It was ALSO TOO SMALL.
THEY REFUSED TO REFUND MY PAYMENT.
I've opened a case against them with Paypal to get my money back.

January 27, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Gerber,
Thank you for the feedback, I´ll look into it

Rated 1 out of 5 stars

We ordered the men's cotton boxer…

We ordered the men's cotton boxer briefs. They were nylon. I emailed customer service stating we wanted to return them. They offered 15% refund, then 25% and final was 50%. Beware! They do not back the 30-day money back guarantee. You can not shop risk free and they falsely advertise their products. I filed a dispute with my bank to get a full refund.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Scam Chinese Store! Do not purchase clothing

Scam store that purchases cheap products from China. Website says that the products are cotton but that is not true. Also their 30 day money back guarantee is a scam since you have to pay 40$+ just to send it back to their Chinese warehouse. Read below if you want to know my experience.

Ordered "Carter cotton boxer briefs" that were advertised as 100% cotton. Took a while to arive and when I finally got them, they weren't even 100% cotton. Tag was in Chinese and the material composition was as followed:
95% nylon and 5% spandex for the fabric composition and 92.4% viscose, 4.6% spandex and 3% silk for the lining composition.
I tried emailing them about this false advertising but they were saying that this is normal and that I could get a refund if I sent the product back to China with my own money which would've been 40$ or they could offered me a 25% refund. Needless to say I will never be ordering anything through them again.

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

Underwearf Quality

I ordered 4 pair of underwear , as I wanted to use specifically for golf the underwear has only had minimal wear due to shoulder surgery about a week ago I noticed a hole in the front of one pair around the "pouch" area. Contacted Velthentic and was informed that product was now outside the 30 day "warranty" period despite absolute minimal wear.
Was offered at 15% refund on the one pair purchase price

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest, disappointing. Poor service

Dishonest wording on the items. I would not trust this vendor. Very poor customer service and no resolution. Disappointing

February 26, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mr Bowles,
Thank you for your review, by the looks of it, our customer service didnt meet your standards. I will look into the case and check if a solution was found by now


Kind Regards Emma from Velthentic

Rated 1 out of 5 stars

I ordered a 3X and got perhaps a Large…

I ordered a 3X and got perhaps a Large or medium jacket. They have terrible customer service... almost non existent.

February 17, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Rollins,
Thank you for your feedback. We will look into the case and check if we can offer a bigger replacement.

Kind Regards Martha from Velthentic

Rated 1 out of 5 stars

The company promised Kashmir and…

The company promised Kashmir and delivered a standard cotton sweater.

February 1, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Christiansen,
Thank you for the kind 1 star review. This is misinformation as the sweater you ordered is definetly not cotton but a cashmere-wool blend. If you think we delivered the wrong item, we would replace you if you reach out.

Kind Regards Martha from Velthentic

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