Velthentic Reviews 462

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 369 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleasantly surprised by the quality of products like socks and sunglasses, finding them comfortable, well-made, and effective as advertised. The purchase process is often described as easy and hassle-free, with prompt delivery and helpful tracking information. Reviewers frequently praise the customer service for being responsive, professional, and efficient in resolving issues, sometimes even sending replacements quickly. However, some people were dissatisfied with product sizing, noting that items often run much smaller than expected or advertised, making them unusable. There are also concerns about the quality of some products, with customers receiving items that feel cheap, are not as advertised, or arrive damaged. Delivery times can be long, and some customers report issues with orders not arriving or receiving incorrect items, leading to frustration with customer service despite some positive interactions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praise the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the substantial material, robust... See more

Order

Users describe ambiguous interactions with order, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick shipping and timely... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 4 out of 5 stars

Great customer response and attention to requests. Product was to small and they provided another product for shipping charges only. Sizing is different to Australia so best to upsize when ordering.... See more

Rated 2 out of 5 stars

Parcel ( shoes) arrived promptly. I ordered size 46 which is a Europen sizing. The shoes that arrived were labelled size 46 but it turned out this was a China 46 sizing which inside the shoe was then... See more

Company replied

Rated 5 out of 5 stars

Was surprised tbh, when i ordered from similar stores off facebook the quality was often bad but here i was positively surprises. Got some undies and Socks and they are all good, will be ordering more... See more


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.4

Average

TrustScore 3.5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I was unhappy with the items I…

I was unhappy with the items I received, and tried to return them. They kept trying to give me discounts in order not to return the items…but then said that I could return it at my expense….to China! Beware!

February 10, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Davies,
Thank you for your review. A member of our team will reach out to offer you a fitting solution!

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

Very satisfied

Very satisfied, I would like to say thank you very much for the good service, can definitely recommend

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I see a lot of negative reviews but my experience was excellent. My items arrived quickly and were exactly as I had expected. I ordered two sweaters and while both were the same size on the label, one seemed to fit much larger and looser. I emailed customer service and they replied immediately, offering me a replacement for the one that was too large, which was shipped immediately. I am very happy with both the product and the customer service.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Another Chinese drop shop scam site

Another Chinese drop shop scam site, don’t expect your items to resemble the website!

February 6, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Davies,
Thank you for your review. We are a legitamate shop with warehouses around the world and will look into your case to see where your experience came from. We would be happy if you reach out to give us a chance to solve your issue.

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

Fabulous product

Fabulous product, exquisite luxurious fabric and perfect design. The warmest lighted gloves I’ve ever worn. Good price, and excellent customer service service

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the MOUNTAIN EAST DOWN PUFFER…

I ordered the MOUNTAIN EAST DOWN PUFFER JACKET
Sale price$79.99 USD
Regular price $299
With some trepidation because the price is suspiciously low. It took a while to arrive but I think it is pretty amazing. Well
Made and warm. It has a lot of pockets with good zippers. I am trusting it for a trip to Norway and may revisit my review after I return.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a coat 3 months ago

I ordered a coat 3 months ago. Tracking shows it was delivered to my maned private post box, that has an employee there 8am to 8pm. It was NEVER delivered! I even paid for the additional $Shipping Insurance. AVOID THIS COMPANY. The company replied saying they only see 2 orders and both were delivered. This is a lie! Only 1 of 3 orders were delivered! They do not respond to emails or phone calls. SCAM!

January 15, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Hey Mr Lambert,
I can see 2 orders under your name from 1. January that were both delivered. I cant find orders from 3 months ago, maybe you ordered under a different name? If you believe the package was stolen, we are happy to help you with a replacement when we investigated the case.

Wishing you a wonderful week ahead
Martha from Velthentic

Rated 5 out of 5 stars

I purchased a track suit and a sweater…

I purchased a track suit and a sweater and as surprised at the high quality of the materials and zippers. I had a problem with sizing and they were very prompt at getting back to me and they got me a replacement sweater the correct size right away. Great service !!

January 23, 2026
Unprompted review

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