Phoned to clarify some installation points on recently purchased Solar,anti-heat blackout soft shutter,114x118. Mikey was the agent I spoke to and he gave me great advice and sent some extra info by... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Our Velux window lost connection to remote control. We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He s... See more
Company replied
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time. I replaced my old Velux windows with updated same style, the... See more
Company replied
I had a very positive experience with staff member Sophie from the design team on the phone. She was very helpful, polite and I really appreciated her knowledge and recommendations. She promptly email... See more
Company replied
Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.5
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Contacted Velux on Tuesday spoken to…
Contacted Velux on Tuesday spoken to Mickey ,He was so helpful, about a part I needed for my Velux could not fault the service part arrived Thursday Thanks to Mickey
March 31, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Gary
⭐ Thank you for your great review! ⭐
We’re very pleased to hear about your positive experience with Velux. It’s wonderful to know that Mickey was able to help you promptly with the part you needed and that everything arrived so quickly.
Providing helpful and efficient service is always our goal, and feedback like yours really means a lot to us. Thank you for taking the time to share your experience.
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Excellent experience with Velux Windows.
The customer service representative (Ian) was most polite and helpful. I am an elderly customer and Ian was most patient with me, guiding me setting up a video link to my home so he could view the problem. I was most impressed with the overall service of Velux and would highly recommend the Company.
April 2, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello David
⭐ Thank you for your wonderful feedback! ⭐
We’re delighted to hear about your excellent experience with Velux Windows. Providing clear, patient, and supportive customer service is extremely important to us, and it’s lovely to know that Ian was able to guide you through the video call and help resolve the issue smoothly.
We especially appreciate you highlighting the patience and care shown during the process. Your recommendation means a great deal to us, and we’re very grateful that you took the time to share your experience.
We had an issue with one of our windows
We had an issue with one of our windows, I called the help line and spoke to an after sales rep called Mikey, I have to say he was the most knowledgeable and helpful person I have spoken to in a very long time, he was very patient and we diagnosed the issue, he is sending me some parts to replace and he offered to send out there technician but I want to do it myself, he said if I cant get it working he would then send someone out, excellent service
April 1, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Mikey was able to provide such knowledgeable, patient, and effective support.
Diagnosing issues remotely can sometimes be tricky, so it’s great to know he helped you confidently identify the problem and get everything you need to carry out the repair yourself.
We truly appreciate your feedback and are glad you experienced the excellent service we aim to deliver every day.
Thanks again for choosing VELUX!
My review is for Customer Service.
My review is for Customer Service.
I had installers fitting Velux Conversion Kits. They had to call Customer Services on several occasions and spoke to Shaun each time.
Shaun was extremely helpful and very patient with the installers who were clearly not up to the job. I could hear their conversation and Shaun went above and beyond, he couldn't have handled the situation better.
Unfortunately the clueless installers walked off the job because it was "too hard", but honestly I feel I have to give Shaun credit as he did everything apart from get in his car and do the job for them!
I have since also spoken to Michelle in Customer Services, who again was very helpful, polite and understanding.
Well done Velux - your customer service is a credit to you!!
March 31, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that Shaun and Michelle were able to support you so well throughout your installation experience.
Shaun’s patience, technical guidance and willingness to go the extra mile are qualities we value highly, and it’s fantastic to know this came across so clearly during your calls. We’ll make sure your praise is shared with him — feedback like this really does mean a lot.
We’re sorry to hear that the installers were unable to complete the job, but we truly appreciate your recognition of the effort our After Sales team put in to assist.
Thank you again for your kind words. We’re proud to have a team that reflects the level of service our customers deserve, and we’re so pleased that your experience with Michelle and Shaun demonstrated that.
If you need any further support, we’re always here to help.
I needed some advice and my call was…
I needed some advice and my call was answered by Mikey. Mikey was great, knowledgeable, clear, helpful and cheerful. If only all customer service folk in other companies could be more Mikey.
March 30, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Alan,
Thank you for taking the time to share your experience with us. We’re delighted to hear that Mikey was able to assist you in such a knowledgeable, clear, helpful, and cheerful manner. Your kind words mean a lot to us, and we will make sure to pass along your compliments to Mikey – it will surely make his day!
At VELUX, we are committed to providing the best possible service, and it’s wonderful to know that we could meet your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
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Velux efficiency
Very happy with Ian who was very helpful and solved all of my problems
March 30, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Lynette,
We’re thrilled to hear that Ian was able to assist you effectively and resolve your challenges. Providing helpful and efficient support is what we strive for, and it’s wonderful to know that Ian made a positive impact on your experience with us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
I made a call to Velux and was lucky…
I made a call to Velux and was lucky enough to speak with Nicola. I found her to be knowledgable, patient and skilled in guiding me through your product range and what your company could offer to meet my needs. Having the ability to speak to Nicola and time to understand what was right for me will really benefit me placing an order with you. In a world of automation have the ability to speak to a competent person has be valued and appreciated. Daniel
March 25, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Daniel,
Thank you so much for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you had such a positive experience speaking with Nicola. Providing knowledgeable, patient, and personalised support is something we truly value, and it's great to know she was able to guide you through our product range and help you find the right solution.
In a world where automation is becoming more common, we agree that having the chance to speak with a real person who genuinely cares makes a big difference — and we’re so pleased that Nicola was able to offer that experience.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Nicola and the wider team.
Thanks again for choosing VELUX — we really appreciate it.
Larger Size Velux Configurations
I've been working with an architect to look at retrofitting a large window area into a sloping roof. They recommended Velux but neither option they identified suited my needs. I contacted the Velux Design Service directly and was delighted to learn that they could configure at least two options that would be far more suitable. The Velux team were very knowledgeable and have agreed to update my architect drawings with more suitable (triple) window combinations. All at no cost!
March 23, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Gregor,
Thank you for sharing your positive experience with our VELUX Design Service. We are thrilled to hear that our team was able to provide you with tailored solutions that better suit your needs and that you found our expertise helpful. It’s wonderful to know that we could assist in updating your architect’s drawings with more suitable window combinations, and we’re delighted that you appreciated the no-cost service.
Your feedback motivates us to continue delivering exceptional service and innovative solutions. If there’s anything else we can assist you with as you move forward with your project, please don’t hesitate to reach out.
We wish you great success with your roof window project and hope it brings plenty of daylight and comfort to your space!
Customer help & support 5*
When faced with the dilemma of a broken cord on my black out blind, I couldn't find any reference on Velux Spares web site, however, after scrolling through google, and YouTube, seemed only a bodged repair could be done, I then phoned Velux Technical, spoke with a very helpful member of staff by the name of Michele, who advised me, I could in fact buy a cord replacement set for £14 + delivery & vat. She also linked me to a How To video. Arrived ahead of scheduled date, and was an easy repair following the video instructions. So nice now a days to get so much customer help and assistance.
March 17, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello David
Thank you so much for your fantastic 5‑star review! 🌟
We’re delighted to hear that we could help you get your blackout blind back in perfect working order.
It’s great that Michele was able to guide you to the correct cord replacement set and share the “How To” video to support your repair. We’re also pleased to hear your order arrived earlier than expected and that the fix was nice and straightforward.
Providing helpful, reliable support is really important to us, so your feedback means a lot. If you ever need any further assistance, we’re always here to help!
Thanks again for taking the time to share your experience. 😊
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Velux after sales service
I had three Velux solar powered windows and blinds fitted at my property a year ago. During some roof maintenance work one of the units failed to open. A quick call to Velux (Susan) and advised to look at 30 second magnet video. Such a simple fix and all sorted. Not only are Velux windows the best on the market but more importantly the after sales service is excellent.
March 24, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Darrell
Thank you for sharing your positive experience with us! We’re delighted to hear that you are satisfied with the quality of your VELUX solar-powered windows and blinds, as well as the after-sales service you received.
It’s wonderful to know that the quick fix using the 30-second magnet video resolved the issue seamlessly. We always aim to provide simple and effective solutions to ensure our customers can enjoy their VELUX products to the fullest.
Your feedback, which has been shared with Susan and her colleagues, inspires us to continue delivering excellent service and innovative products.
Placing the order for 5 blinds was…
Placing the order for 5 blinds was simple, the bracket kits had to be re-ordered but they appeared a few weeks later. Everything good and Customer Services provided two missing VAT invoices for our ISO audit by return at 17.00 hrs on a Friday evening - that's excellent service and real dedication! - Thank you Velux!
March 20, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Alistair,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that placing your order for the blinds was straightforward and that our Customer Service team promptly provided the missing VAT invoices for your ISO audit, even late on a Friday evening.
Your feedback motivates us to continue delivering excellent service and dedication to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Bex was very helpful
Bex was very helpful; even though I kept her waiting on the live chat. She is a credit to the company.
March 20, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Morning Catherine,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Bex was able to assist you effectively and that her support left such a positive impression.
Your feedback motivates us to continue delivering the best possible experience to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I phoned VELUX for technical help with…
I phoned VELUX for technical help with an electric blind. I spoke to Alistair who was extremely helpful and patient. We were on the phone for one hour and twenty four minutes at the end of which problem solved and all working. I cannot praise Alistair enough. VELUX support is without doubt second to none. The products and support services are excellent
March 19, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Rod
Thank you for sharing your experience with us. We are delighted to hear about the exceptional support you received from Alisdair. It’s great to know that his patience and dedication helped resolve the issue with your electric blind, and we truly appreciate your kind words about both our products and services.
Your feedback inspires us to continue providing the highest level of support to our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
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Mikey was very helpful and officiant
Mikey was very helpful and officiant
March 18, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Tom,
Thank you for your kind words and for taking the time to share your feedback! We’re thrilled to hear that Mikey was helpful and efficient in assisting you. Providing excellent service is a top priority for us, and it’s always rewarding to know when we’ve met your expectations.
Really helpful customer service team…
Really helpful customer service team helped me on two occasions with what seemed like a complicated purchase. This included sending links for installation instructions, which saved a lot of time. I felt like a valued customer and was treated in a very relaxed manner. Well done.
March 5, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Ellie,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our customer service team was able to assist you effectively on both occasions and that the installation instructions we provided saved you time. It’s wonderful to know that you felt valued and appreciated as a customer – that’s exactly the experience we strive to deliver.
Your feedback motivates us to continue providing excellent service, and we’re grateful for your recognition. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Velux windows and service
The velux window is easy to use and look great. The black out blind is effective at keeping out the sun. The installation was well done with the old window being removed carefully. Although the blind side controller broken slightly after the 3 years warranty, Velux were generous enough to provide a full replacement. Now thats customer service!
March 12, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Peter,
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your VELUX window and blackout blind. It’s wonderful to know that the installation process met your expectations and that the blind effectively keeps out the sun.
We’re especially pleased that our team could assist you with the replacement of the blind. Providing excellent customer service and ensuring your satisfaction is always our priority.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
After Sales Team
Had a great experience with the After Sales Team, a quick phone call and the Team swung into action. Having moved into a new house with a non operational Velux window the Team quickly identified the issue, forwarded videos and offered advice on a solution. Cannot fault the professional manner with which I was dealt with, nothing seemed to be any bother, the emails and phone calls from Alisdair, Billy and Sue were extremely helpful talking a novice through the whole chain disconnect and motor reset. Thanks again, much appreciated
March 10, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you for sharing your positive experience with our After Sales Team! We are delighted to hear that Alisdair, Billy, and Sue were able to assist you effectively and guide you through the process of resolving the issue with your VELUX window. Your kind words about their professionalism and helpfulness mean a lot to us.
We truly appreciate your feedback and are glad we could support you in getting your window operational again. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
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I had to contact Velux for after sales…
I had to contact Velux for after sales advice. The person I spoke to was extremely helpful. Superb service. Thank you.
March 12, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello David
Thank you for your kind words and for taking the time to share your experience with us.
We are thrilled to hear that our team was able to assist you effectively and that you were satisfied with the service provided. Your feedback motivates us to continue delivering the best possible support to our customers.
5* Service from Mikey at the aftersales team
Spoke to a gentleman at the aftersales team called Mikey he was absolutely brilliant nothing was too much for him, friendly, funny & just went above and beyond for us. 5* Service, he should be recognised for this. Diolch
March 9, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Gwenno
Thank you so much for your wonderful 5 Star review!
We’re delighted to hear that Mikey from our Aftersales Team provided such brilliant service. It’s fantastic to know he was friendly, helpful, and went above and beyond to support you. We truly appreciate you taking the time to share your experience — feedback like this means a lot to us.
We’ll make sure Mikey is recognised for his outstanding service.
We look forward to helping you again in the future.
Thanks to Lucy
Thanks to Lucy, I was able to get a KIG 300 gateway connected to my window without having the original remote control. Following the app instructions is useless because it does not give you an option "CLICK HERE IF YOU DO NOT HAVE THE ORIGINAL REMOTE". Then it should walk you through the basic remote set up like Lucy told me. It was a waste of her time and mine. I am grateful to her for stopping me from throwing a chair out of my window but not grateful to Velux for their poor app instructions!
March 6, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello
Thank you for sharing your feedback with us. We are pleased to hear that Lucy was able to assist you in successfully connecting your KIG 300 gateway to your window without the original remote control. Your kind words about her support mean a lot to us.
We sincerely regret that the app instructions did not meet your expectations and caused frustration. Your feedback is invaluable, and we will take it into account as we continuously work to improve our user guidance and ensure a smoother experience for our customers.
If you encounter any further challenges or need additional assistance, please don’t hesitate to reach out to us
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