Our Velux window lost connection to remote control. We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience with staff member Sophie from the design team on the phone. She was very helpful, polite and I really appreciated her knowledge and recommendations. She promptly email... See more
Company replied
We have a minor issue with out rooflight, so spoke to Ian at customer service, who was really helpful and reassuring. The part needed can easily be fitted by me, so it is in the post. Was also directe... See more
Company replied
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time. I replaced my old Velux windows with updated same style, the... See more
Company replied
Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.5
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Recently had an excellent experience…
Recently had an excellent experience with Ian, a customer service representative. He helped me fix a leaking Velux over a video call’
April 24, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Paul,
Thank you for sharing your positive experience with Ian, our customer service representative. We are delighted to hear that he was able to assist you effectively in resolving the issue with your VELUX window over a video call. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
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Great service from the team.
Absolutely fantastic help from everyone I speak to at this company, today it was Ian who walked me through the problem & a couple of weeks ago it was another very helpful lady. I appreciate all the help from them. Superb service. 👍
April 27, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Morning Rupert,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Ian and our other team member were able to assist you effectively. Providing excellent service is our priority, and it’s truly rewarding to know that we’ve met your expectations.
Your feedback inspires us to continue delivering the best possible support to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Replaced two velux windows
Replaced two velux windows. Ordered direct with Velux, the staff were very helpful in assisting with the style and variations of the window accessories, and engaging the installer. Could not fault them at any point during the process. Andrew from Living Solutions was also fantastic, confirmed the order and installation date and completed the job in a timely fashion, leaving no rubbish behind and no redecoration required - would highly recommend Velux team and Living Solutions.
April 7, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your positive experience with us! We are delighted to hear that you were satisfied with the entire process, from selecting the right windows and accessories to the installation. Your kind words about our team and Andrew from Living Solutions are greatly appreciated.
It’s wonderful to know that the installation was completed efficiently, leaving your space clean and without the need for redecoration. We strive to provide seamless and high-quality service, and your feedback reassures us that we are meeting our goals.
Thank you for recommending us and Living Solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Velux single skylight replacement
Project to replace a single skylight window (in the roof of our 3-storey Victorian house in Manchester) was carried out superbly. Excellent fitting by AKA of Burnley, co-ordinated by Velux. A professional job all round.
April 16, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience with us! We’re delighted to hear that the replacement of your skylight window in your Victorian house in Manchester was carried out to your satisfaction. It’s great to know that the fitting by AKA of Burnley, coordinated by us, met your expectations and delivered a professional result.
Your feedback inspires us to continue providing high-quality service and solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Absolutely thrilled with the service…
Absolutely thrilled with the service and results of my new Velux bathroom window. So easy to get the online quote rolling and the customer service department got in contact so quickly. A local fitter was booked and all done super quick! No stress and no mess. It was also really good value for money.
April 8, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your wonderful feedback! We’re absolutely delighted to hear that you’re thrilled with your new VELUX bathroom window and the service you received. It’s great to know that the process—from getting an online quote to the quick and seamless installation by a local fitter—met your expectations.
We truly appreciate your kind words about the value for money and the stress-free experience. Your satisfaction is our top priority, and it’s feedback like yours that motivates us to continue delivering excellent service.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Enjoy the added daylight and comfort your new window brings!
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Excellent after service from Velux ...
Excellent after service from Velux ...
My roofer installed a Velux central pivot loft window as part of fitting a complete new roof job. But not for the want of trying could I get the said roofer to provide a scrap of paperwork/info to register for the warranty. I managed to source the supplier for confirmation - North West Roofing (they were also very helpful) . However, on reaching out to the Velux after sales team, Michelle explained that there is a plate with a code on it on the window that can be used to register the product on site. She could not have been helpful or more patient with my very poor hearing!
All I need now is to persuade somebody to get up the loft ladder and take a quick piccy of the code. (Michelle did also say that quoting the code provides the exact date if needed.)
The Velux window was a pretty inexpensive addition, providing not just light but also extra ventilation. My south-aspect facing aspect means it can get very hot up there in summer months, even in the UK! Altogether, I am very pleased with the window aspect of the project.
March 25, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience. We’re delighted to hear that Michelle was able to support you and help you get everything sorted with your VELUX registration. Your kind words are truly appreciated.
It’s great to know you’re pleased with the window and the difference it’s made to your loft space. Thank you again for taking the time to leave this feedback.
Excellent service from start to finish…
Excellent service from start to finish with Velux. Every person I came into contact with was polite, knowledgeable and efficient. Replacement of old Velux window was so easy to arrange from online form and photos, phone calls, arranging installation and payments. Both guys from K A Nickells that installed my new Velux were superb, efficiently removed old Velux and installed new one leaving no mess. So happy with the new Velux and the process was an excellent example of fantastic customer service from start to finish.
April 8, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your experience with VELUX was excellent from start to finish. It’s great to know that every part of the process — from the online form and calls to installation and payment — felt smooth and straightforward.
Enjoy your new VELUX window, and thank you again for your kind words. It’s fantastic to see our customer service and installation partners recognised in this way.
I am delighted with my new loft window
I am delighted with my new loft window. It has transformed the space. Andrew and his team did a great job. Really professional and swift and reassuring. We were delayed by wet weather and then I had work commitments that meant I postponed a little but then Andrew was able to fit me in at a time that suited me and the sun shone brightly for us. Its been a great experience organising this through Velux.
April 23, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your lovely feedback. I’m so glad the new loft window has transformed your space. Andrew and his team will be pleased to hear their work and flexibility made the process easy for you. Despite the weather and schedule changes, it’s great everything came together perfectly.
We really appreciate you choosing VELUX and sharing your experience. Enjoy the new light in your home!
Exceptional customer service
Michelle in customer service team provided really exceptional help: a 50% goodwill discount on replacement of a blackout blind that she acknowledged had probably broken because of a Velux manufacturing issue that was later resolved - even though the original blind was several years out of warranty. She really could not have been more courteous and efficient.
April 22, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for taking the time to share your feedback. We’re really pleased to hear that the support you received helped get things sorted for you.
It’s important to us that customers feel looked after, so it’s great to know the solution worked well. We really appreciate you letting us know about your experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
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Technical support department are always…
Technical support department are always very helpful & efficient.
Would always recommend!
April 21, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind words and for taking the time to share your experience with our technical support team.
We are delighted to hear that you found our service helpful and efficient. Your recommendation means a lot to us and motivates us to continue delivering the best possible support to our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
I was struggling to find some product…
I was struggling to find some product information on the Velux website and had the good fortune to be put through to Mike Gilbert when I called. Mike expertly and patiently guided me to the items I was looking for. Excellent customer service.
April 21, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience with us.
We are delighted to hear that Mike Gilbert was able to assist you expertly and patiently in finding the product information you were looking for. Providing excellent customer service is at the heart of what we do, and it’s wonderful to know that Mike made a positive impression.
Great service and recommendations
William from the design team took the dimensions of my new rooms from my plans and suggested that I increase the size of the Velux windows in two rooms. He also confirmed the existing sizing was appropriate for above the staircase. I’m very glad we went with his suggestion as the completed rooms and roof now look great. Great service all round.
November 12, 2025
Unprompted review
Reply from VELUX Great Britain & Ireland
Morning Ed,
Thank you for sharing your positive experience with us! We’re thrilled to hear that William’s suggestions regarding the window dimensions contributed to the fantastic outcome of your project. It’s wonderful to know that the completed rooms and roof not only meet but exceed your expectations.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Wishing you many bright and happy moments in your newly transformed space!
Thumbs up to the marvellous team at Velux
Had an issue with an existing skylight ( already installed when we bought our cottage) - from the initial emails between ourselves and Amy and then Susan which were reassuring and helpful. Due to the issue, all three skylights were replaced - this was done quickly, professionally and all done in just over an hour!! Many thanks to the two lovely gentlemen who came out - we only got one name- Gary and another young man.
The whole process from start to finish was fantastic !
Very impressed and would definitely use Velux products and their service again.
April 15, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Beth,
Thank you for sharing your wonderful feedback with us! We’re delighted to hear that your experience, from the initial communication with Amy and Susan to the replacement of your skylights, was smooth and professional. It’s great to know that the installation was completed efficiently and to your satisfaction.
We’ll make sure to pass on your kind words to Gary and his colleague, as well as the rest of the team involved. Your appreciation means a lot to us and motivates us to continue delivering excellent service.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
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Excellent Customer Service
I needed to contact support as one of six solar roof windows was not working.
Amy was really helpful and via teams she diagnosed the issue which was a missing magnet.
This could easily have happened during installation but Amy’s objective was to fix it which has been done at no charge.
The hub, the solar powered mechanism and the solar powered blinds are brilliant.
April 15, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Ian
Thank you so much for your fantastic review. We’re delighted to hear that your experience with our customer service—and with Amy in particular—was such a positive one.
It’s great to know the issue with your solar roof window was quickly identified and resolved, and we’re pleased everything is now working as it should. Your feedback on the hub, solar-powered mechanism, and blinds is truly appreciated.
Thank you again for taking the time to share your experience and for choosing us.
Blown away by the service given by…
Blown away by the service given by Velux, they were fantastic. They were very informative and extremely helpful from start to finish, well done Velux. Also the instillation contractor, K A Nickles, who carried out the work at my property were very experienced, helpful and clean. On completion you wouldn't even known he had carried out any work, wonderful job.
April 9, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Mrs Williams
Thank you for the fantastic review. We’re thrilled to hear that Velux looked after you so well from start to finish, and that K A Nickles carried out the installation to such a high standard. It’s great to know the work was completed so cleanly and professionally. Your kind words mean a lot.
Responsive and friendly
Cheryl was a delight. She helped to determine the best skylight options for my home and was responsive when I needed to revise the quote when I fine-tuned everything. I felt I was in good hands. Would definitely recommend.
April 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Arthur
Thank you for the fantastic 5‑star review. We’re delighted to hear that your experience with Cheryl was a positive one. Our goal is always to provide clear guidance, responsive communication, and solutions that fit each customer’s home and project needs.
We truly appreciate your recommendation and your trust in our services. If we can support you with anything else in the future, our team is always here to help.
The very second I contacted Velux…I received outstanding customer service
From the very second I contacted Velux the customer service was outstanding I have never experienced such excellent customer service and the same outstanding customer service was carried out through out the project right up to the very end. There installation representative was first class in installing the Velux window as was the team in Head Office in Scotland Thank You to each and everyone of you for your excellent customer service 👏👏👏👏👏
April 7, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Gerry
Thank you so much for your wonderful 5‑star review. From the moment you reached out to us, it was our pleasure to support you every step of the way. We’re delighted to hear that you experienced consistently outstanding customer service throughout your entire project.
Our Certified Installer will be thrilled to know their work made such a positive impression, and the team at our Head Office in Scotland will be equally proud to receive your kind words.
Your appreciation means a great deal to everyone involved. Thank you for choosing VELUX and for taking the time to share your experience.
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Spoke to 2 guys today had a ring back…
Spoke to 2 guys today had a ring back for further information regarding a smoke ventilation window and other products to go with it
very complicated as that I needed for my planning permission so has to be right
I have bought many Windows before from this company, nothing but quality but in this circumstances it was for Commercial building smoke detector window and it’s the first time I’ve ever purchasing one
The guys couldn’t be helpful enough sent me an email regarding everything I needed. Explained everything to me in the best possible way clear and perfect information for my architect to send to building control
this is why I trust this company. I highly recommend them and thanks guys got everything sent over two my architect will be getting back to you soon to make the order quality service
This is why this company has been around for many many years quality service quality products, kind regards, Gavin Coatman
April 8, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your great feedback, Gavin. We’re really glad to hear the team were able to help and provide all the information you needed for the smoke ventilation window. It’s brilliant to know everything was clear and useful for your architect.
We truly appreciate your continued trust in us over the years, and it means a lot that you’d highly recommend us. The team will be delighted to hear your kind words.
Large velux replaced, excellent service
Large velux replaced. Easy to order, helpful office staff. Installation was as scheduled, clean and efficient. Window in ground floor roof with fragile rosemary tiles. Warned Velux, the guy who came was aware and even had some spare tiles if needed. Excellent company, service and product. Have used before, highly recommend.
March 26, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your VELUX replacement went smoothly and that our team were able to support you from ordering through to installation. It’s great to hear the installer was fully prepared and that everything was completed efficiently.
Contacted Velux on Tuesday spoken to…
Contacted Velux on Tuesday spoken to Mickey ,He was so helpful, about a part I needed for my Velux could not fault the service part arrived Thursday Thanks to Mickey
March 31, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Gary
⭐ Thank you for your great review! ⭐
We’re very pleased to hear about your positive experience with Velux. It’s wonderful to know that Mickey was able to help you promptly with the part you needed and that everything arrived so quickly.
Providing helpful and efficient service is always our goal, and feedback like yours really means a lot to us. Thank you for taking the time to share your experience.
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