Venicci Reviews 

717
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear information, answering questions patiently, and delivering great product demonstrations during visits. People also love the high quality, lightweight design, spacious comfort, and smooth handling of the travel systems and prams. Some reviewers were not happy with how certain product issues and customer support responses were handled by the team. A few consumers mentioned significant disappointments regarding product durability, unexpected breakages, and company policies refusing responsibility for repairs. Despite these occasional drawbacks, buyers generally appreciate the overall purchase process and professional guidance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service without any... See more

Product

People report positive experiences with product, highlighting the premium look, lightweight design, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising certain staff members for... See more

Service

Customers had positive experiences with service, highlighting exceptionally fast repairs, quick replacement... See more

User experience

Clients share positive opinions on user_experience, highlighting a welcoming atmosphere and expert guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more

Company replied

Rated 5 out of 5 stars

The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service from Harry who spent a significant amount of time with us and absolutely no pressure either which was great. He knew absolutely everything there was to know - not just about V... See more

Company replied

Rated 5 out of 5 stars

Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.

Company replied


Company details

Written by the company

- Simply Stylish -


Contact info

4.8

Excellent

TrustScore 5 out of 5

717 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(717)

266 reviews in the last 12 months

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Rated 5 out of 5 stars

Visited the stand at the Baby Show

Visited the stand at the Baby Show, very informative and great products

March 8, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

We had such a great experience with…

We had such a great experience with Katie at the Venicci stand during the Baby Show at the Excel. From the moment we started speaking with her, she was incredibly knowledgeable, enthusiastic, and genuinely passionate about the products she was demonstrating.

Katie took the time to walk us through the pram bundle in detail, clearly explaining all of the functions and features in a way that was easy to understand. She answered all of our questions with confidence and made sure we felt completely comfortable with our choice before purchasing.

What really stood out was how much she clearly enjoys her job – her enthusiasm was infectious and it made the whole experience feel relaxed and enjoyable rather than pressured. She’s exactly the kind of person you hope to meet when making an important purchase like this.

Thanks to Katie, we left feeling confident and excited about our pram bundle. We couldn’t recommend her more highly – Venicci are very lucky to have her!

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

I met Katie and of course Gary at the…

I met Katie and of course Gary at the Venicci stand at the London baby show. Katie couldn’t have been more helpful making my conversation and the whole experience personal to me. No question was too silly she made me feel comfortable and at ease with my purchase. I can’t wait to receive my pushchair thank you once again for your help it didn’t go unnoticed!

March 7, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Visited the Venicci stand at the Excel…

Visited the Venicci stand at the Excel centre, looking for a pram set. Harry kept us well informed and welcoming. We're extremely happy with the service provided and welcoming nature of all the employees at the venicci stand

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

We had Katie serve us at the Baby Show…

We had Katie serve us at the Baby Show in London and she was absolutely brilliant! Showed us how the pram works, was clear and concise in explaining everything and gave us lots of confidence with our purchase. Would highly recommend!

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

VENECCI upline by Harry

Harry was so helpful! He explained three different prams and showed all of the ways it can be put together. He answered every single question I had - so patient and knowledgeable.
Thank you so much!

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

We’ve been using the Venicci Upline 2…

We’ve been using the Venicci Upline 2 and honestly couldn’t be happier with it. From the moment we unboxed it, the quality really stood out — the materials feel premium and everything is really well thought out. The pram is sturdy but still surprisingly lightweight, which makes it easy to handle day-to-day.

One of the best features is how smoothly it pushes, even on rougher pavements, and the suspension makes a noticeable difference for the baby. The carrycot is really spacious and comfortable, and the seat unit is easy to adjust as your little one grows.

It’s also really practical for parents — it folds down quickly, fits nicely in the car boot, and the storage basket underneath is a great size for shopping or baby essentials.

The design looks great too. It feels stylish without compromising on functionality, and we’ve had lots of compliments on it already.

Overall, the Venicci Upline 2 feels like a high-quality, well-designed travel system that makes everyday life with a baby much easier. Definitely recommend it to anyone looking for something reliable, comfortable and good looking. ⭐⭐⭐⭐⭐

March 7, 2026
Unprompted review
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Reply from Venicci

Hi Oliver,

Thank you so much for such a great review. We pride ourselves on everything you have said and appreciate your time to detail your experience with the Upline 2.

We hope you can continue to enjoy using your Venicci product.

All the best, Team Venicci.

Rated 5 out of 5 stars

Visited the baby shower today and Gary…

Visited the baby shower today and Gary was so helpful! Even though we weren’t able to purchase today as it’s still early we will definitely coming back to purchase the claro 2 in forest

March 7, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review.

We're pleased our staff took the time and were able to help you make the right decision. We look forward to seeing you in the future.

Regards, Team Venicci

Rated 5 out of 5 stars

Katie was amazing!

Katie was amazing!!

March 7, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

Gas and Thomas done amazing with…

Gas and Thomas done amazing with helping selecting a baby push chair for my sister. All the advice and showed us how easily it assembled and disassembled.thank you

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled your sister chose Venicci and are confident she'll enjoy using the pram for many years.

Regards, Team Venicci

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful, put a deposit on our pram today & can't wait for it to be delivered.

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Tomasz service from excel london was…

Tomasz service from excel london was 10/10 , can not fault and would highly recommend

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

Harry and the venicci team were brilliant

Harry and the venicci team were brilliant at a genuine sale without being pushy, listened to us as a couple and took into account what we need from our purchase.

March 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Harry was extremely helpful and…

Harry was extremely helpful and knowledgeable and displayed the full extent of the products. Was very happy

March 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased our staff were able to help you make the right decision with purchasing your pram.

Regards, Team Venicci

Rated 5 out of 5 stars

The most friendly and informative…

The most friendly and informative staff!! Harry and Peter where very helpful in making a big decision for baby, but with their non pushy and relaxed attitude it was made easier ❤️

March 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Fantastic service and product!

Gazza was fantastic, great service and super knowledgeable. Made us even more excited for our potato!

March 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, we so pleased you were happy with the service you received from us.

Regards, Team Venicci

Rated 5 out of 5 stars

Gary was so helpful in everyway

Gary was so helpful in everyway, but without being pushy (excuse the pun)
Amazing service and lots of freebies included with the pushchair.

March 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review.

We're pleased you're happy with your purchase and everything you will receive.

Regards, Team Venicci

Rated 5 out of 5 stars

Excellent service from Gaz

Excellent service from Gaz, very knowledgeable and helped us in ordering the perfect pram!

March 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.

We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.

Regards, Team Venicci

Rated 5 out of 5 stars

Excellent service and an even better pram!

We bought the Venicci Upline 2 for our son who was born in November and we absolutely love it! It's such an easy pram to use, especially when you have baby in one hand. The little chip for attaching the bag snapped at the weekend and I contacted customer services expecting to buy a replacement, and they immediately offered to replace it for us this week! Fantastic service, I wouldn't hesitate to contact for support again if needed. Thank you!

March 2, 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi Nicole, thanks for your review. We really appreciate it. We hope you can continue to use your Venicci pushchair for a long time now.
Thanks, Venicci

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