I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.
Company replied
Tristan has been amazing! We got the Venicci bundle from a retailer however the retailer had messed up our order. We reached out to Venicci directly and Tristan jumped on it immediately and sorted it... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
713 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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We were assisted by Gary at the Baby…
We were assisted by Gary at the Baby event in Birmingham and we couldn’t have asked for better service, he answered all of our questions and even helped us with questions we didn’t even think about. 11/10 service and a very nice man
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
So so helpful at the baby show
So so helpful at the baby show, harry and Tristan were amazing, demonstrated everything and were so great at giving us all the advice
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Tristan were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Venicci UPline 3
Saw Tristan at the Baby Show in NEC and he was so helpful and informative. Took the time to show us the pram and all of its capabilities. The whole pram looked amazing and just what we need for a rural lifestyle. Really impressed and feel confident going with such a well researched and tested brand. Thanks for giving up eating your cereal bar for us!!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
The Baby Show
We went to The Baby Show to try out the Venicci pushchairs and we ultimately purchased one. Harry and Tristan were super helpful giving us all the information we needed and allowing use to try out all the prams.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Tristan were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Absolutely fantastic service from katy
Absolutely fantastic service from katy. Super friendly, informative and helpful! Made my visit to the baby show worth coming. A credit to your team for being so lovely. Thank you very much!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Venicci team at the Baby Show
We met the Venicci team at the Baby Show yesterday and had a great experience—especially with Kelly.
After speaking to lots of exhibitors and taking in so much information, Kelly was clear, knowledgeable, and straight to the point, which made everything much easier to understand.
The Claro 2 really stood out to us—premium look and feel, reliable, and very well priced. We left feeling confident in our choice. Thank you, Kelly and the Venicci team!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly and the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry gave us a great experience and…
Harry gave us a great experience and demonstrated all the great features
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Gary and Tris were great!
Gary and Tris were amazing with helping me decide what travel system I needed. Very informative and got great deals at the NEC baby show.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary and Tris were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Tristan at the NEC show in Birmingham…
Tristan at the NEC show in Birmingham was fantastic. He showed us how to use the pram and travel system. Was very informative and helpful!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Good shopping experience with good clarity and professionalism
Harry, was very helpful and answered all our questions with good professionalism and clarity. The product price was good for the money and good buying experience.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Saw Katie at the NEC baby show
Saw Katie at the NEC baby show. She was very lovely and went above and beyond to show us how the upline 3 worked and what came with it and helped us with the purchase, thank you
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Fantastic quality
Fantastic quality, bought at the NEC baby show and the staff were very friendly!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted we were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Gary was fantastic at the Birmingham…
Gary was fantastic at the Birmingham show today, was not pushy in the slightest and we were delighted to have been served by him today! Thank you
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Reply from Venicci
Thank you so much for your review. We're delighted Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We attended the Saturday baby show at…
We attended the Saturday baby show at the NEC and were really impressed with how helpful and knowledgeable Harry was! Really friendly team really approachable and we placed our order!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly was really helpful in helping us…
Kelly was really helpful in helping us buy our first pram that we can use completely one handed. Thanks again!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Incredible service!
Sandra was incredibly helpful and friendly at the Baby Show in Birmingham. Nothing was too much to ask and I can’t wait to receive my pushchair!
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Sandra was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Tristan was very informative & Gave a…
Tristan was very informative & Gave a great demo on how to use the pram. really helpful 10/10
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Just purchased our pram from Katie at…
Just purchased our pram from Katie at the Baby Show. She was so informative and helpful
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We visited the Baby Show in NEC in…
We visited the Baby Show in NEC in Birmingham on Saturday 9th May and were very eager to visit the Venicci stand as we were interested in purchasing the Claro Travel System. We were assisted by Tristan who was wonderful and gave us a demo of the Claro 2. He was really helpful and especially with all the questions we were asking. The travel system is excellent quality, very easy to use and is an overall great travel system. Thank you again to Tristan for his help.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
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