I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more
Company replied
Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.
Company replied
Tristan has been amazing! We got the Venicci bundle from a retailer however the retailer had messed up our order. We reached out to Venicci directly and Tristan jumped on it immediately and sorted it... See more
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
714 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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We visited the Baby Show in NEC in…
We visited the Baby Show in NEC in Birmingham on Saturday 9th May and were very eager to visit the Venicci stand as we were interested in purchasing the Claro Travel System. We were assisted by Tristan who was wonderful and gave us a demo of the Claro 2. He was really helpful and especially with all the questions we were asking. The travel system is excellent quality, very easy to use and is an overall great travel system. Thank you again to Tristan for his help.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Tristan was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry was amazing
Harry was amazing. His customer service at the NEC baby show was flawless. His endless years of experience, honesty and professionalism shone through. He was patient with all our questions and completely sold the company the and travel system! We compared to other products and value for money couldn't be beaten. Would highly recommend
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly was so helpful and answered all…
Kelly was so helpful and answered all our concerns
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Gary was amazing help at the baby show
Gary was amazing help at the baby show, he answered all the questions I had, and with no pressure at all! He really made the experience so relaxing and reassured me through all my decisions. Thank you again
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Spoke to the team at the baby show at…
Spoke to the team at the baby show at the NEC, the lady we spoke to was really friendly and helped explain the difference between the upline 2 and up line 3, and the cost differences.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted the team were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
We met katie at the baby show
We met katie at the baby show, she was extremely helpful, answered all questions and even used Gary (the baby) for demo on the car seat.
We’re really pleased to have gone with venicci for our pram and had a lovely experience at the baby show.
May 9, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie (and baby Gary) were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kate really helped us answered all the…
Kate really helped us answered all the questions and really made sure we had all the info and guided us through all the stroller bits and pieces.
10/10 definitely recommend
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Fantastic customer service
Fantastic customer service, great stroller and brilliant value for money!!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.
We hope you can continue to enjoy using your Venicci pushchair.
All the best,
Team Venicci
Kelly was amazing
Kelly was amazing, helped with everything and was very patient with us. Thanks again’
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Harry at the baby show was really…
Harry at the baby show was really helpful when showing us the variety of bundles avaliable at the baby show. We decided on the upline 3 in pebble and are really looking forward to using it with our little one
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Great customer service
Great customer service. Very helpful/informative on advising on pushchairs. Thanks Venicci & Harry.
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Harry was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Both Harry and Kelly were great amazing…
Both Harry and Kelly were great amazing service
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry and Kelly were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
A fantastic experience
A fantastic experience. We came to the NEC and were taken back by the different makes and models of prams and accessories. Gary was amazing, demonstrates everything and now we have an excellent pram.
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Attended baby show at the NEC Gary…
Attended baby show at the NEC Gary assisted us in the purchase of the Venicci up line 3
He answered all our questions and gave us a very detailed tutorial on the whole system.
Very friendly and great service
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're so pleased Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Amazing company
Amazing company. Wonderful service from Peter and Gary at the baby shoes. Beautiful products and I cannot wait to start using my pram!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Peter and Gary were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Amazing service and knowledge from…
Amazing service and knowledge from Kelly and Harry at the baby show nec
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly and Harry were able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Katie from the baby show
Katie from the baby show, was absolutely amazing and so so helpful, im a new mum to be and she made me feel relaxed and at ease, she helped me out so much.
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Katie was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly was great at the NEC baby show…
Kelly was great at the NEC baby show showing us how the new up line 3 works and explaining to us in detail as first time parents means a lot to us and now we have our purchase sorted ready for baby! thank you!
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Popped into the resort pop up shop
Popped into the resort pop up shop, Gary greeted us and provided a fantastic service ended up buying the pushchair 😁🔥. Huge shout out to Gary 😁
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Gary was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
Kelly at the baby show was absolutely…
Kelly at the baby show was absolutely amazing. 😍😍
May 8, 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.
All the best,
Team Venicci
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