Venicci Reviews 

715
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company staff for being exceptionally helpful, knowledgeable, and friendly during various trade shows and store visits. Many consumers highlight the exceptionally high quality and overall practicality of the prams and travel systems, noting they are sturdy yet lightweight, comfortable for babies, and smooth to push. Some people were dissatisfied with certain product issues, mentioning that items broke or became faulty after short periods of everyday use. A few reviewers also reported frustration when support teams refused to take responsibility for damages, repairs, or unexpected changes to store accounts.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Product

Users describe positive interactions with product, highlighting premium quality, durability, and smooth... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt and helpful... See more

Service

Consumers find service to be exceptionally positive, praising quick and efficient resolutions for replacement... See more

User experience

Clients share positive opinions on user_experience, highlighting exceptionally helpful and friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really... See more

Company replied

Rated 5 out of 5 stars

The customer service at Venicci is second to none. I purchased a travel system and had a couple of minor issues. They replied within 24hours, collect and deliver the item without any problems or issue... See more

Company replied

Rated 5 out of 5 stars

Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.

Company replied

Rated 5 out of 5 stars

Tristan has been amazing! We got the Venicci bundle from a retailer however the retailer had messed up our order. We reached out to Venicci directly and Tristan jumped on it immediately and sorted it... See more


Company details

Written by the company

- Simply Stylish -


Contact info

4.8

Excellent

TrustScore 5 out of 5

715 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(715)

263 reviews in the last 12 months

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Rated 5 out of 5 stars

Kelly at the baby show was absolutely…

Kelly at the baby show was absolutely amazing. 😍😍

May 8, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review. We're delighted Kelly was able to be so helpful and help you make the right choice.

All the best,
Team Venicci

Rated 5 out of 5 stars

amazing product and amazing customer service !!!!

We ordered our Upline 2 and it has been amazing. We required an extra part as I broke a clip being heavy handed and once contacting customer service this was sent out the same day which was amazing!!!! Super happy with the customer service especially from Tristan and Sacha!!

May 7, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.

We hope you can continue to enjoy using your Venicci pushchair.

All the best,
Team Venicci

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they were able to send me a new car seat and base to replace the recall car seat I had. Very straightforward process

May 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.

We hope you can continue to enjoy using your Venicci car seat now.

All the best,
Team Venicci

Rated 5 out of 5 stars

Superb service and support

Couldn't praise the team and product more! We bought the Venicci Upline for our son born in October 25 and recently had an issue with the brakes. Nothing was too much bother, in order to inspect and fix the frame Venicci sent us a loan version whilst they repaired ours and we were reunited with a fixed frame in less than a week! Amazing customer service and communication from the team! Would highly recommend Venicci as a brand, their products and team are wonderful!

May 6, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review. We're so pleased the customer service team were helpful and able to resolve your issues quickly.

We hope you can continue to enjoy using your Venicci pushchair.

All the best,
Team Venicci

Rated 4 out of 5 stars

Car seat injury

Cosmo car seat caused injury to my newborns feet.
Customer service could be improved but once they realised I wasn’t giving In
After a few back and forth emails and arguing my point and situation we managed to come to a resolution.
Glad that they have managed to resolve this upsetting experience.

May 1, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review and update following the support you got from the customer service team.

We always try our best to find a suitable solution for our customers so you can continue to use your Venicci product.

All the best,
Team Venicci

Rated 5 out of 5 stars

replacement

Emailed Venicci after noticing my backpack with my bundle was broken, had an email back within a day and another replacement sent out instantly. Cannot recommend the after service enough. Thank you Sacha for sorting this for me.

April 30, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review. We're so pleased the Sacha and the customer service team were helpful and able to resolve your issues quickly.

We hope you can continue to enjoy using your Venicci pushchair.

All the best,
Team Venicci

Rated 5 out of 5 stars

Upline 3

Harry served us today, was really informative and helpful in securing our travel system! Made the process so easy and was great with any queries we had, for a company that doesn’t take commission he was absolutely amazing and definitely deserved it!

April 26, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.

All the best,
Team Venicci

Rated 5 out of 5 stars

Brilliant pram, multifunctional!

Bought a pram today, Harry showed us how it works and how useful it is! There is so many uses for this pram that will benefit in so many areas! Thank you Harry!

April 25, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review. We're delighted Harry was able to be so helpful and help you make the right choice.

All the best,
Team Venicci

Rated 5 out of 5 stars

Thank you so much to Katie you were so…

Thank you so much to Katie you were so helpful and informative with Venicci products today at Glasgow baby toddler event. You knew what you were talking about and helped me make my choice in ordering our baby’s pram. Also thank you to the 3 Gary’s 😂

April 19, 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you'll love using it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Baby show Glasgow

Attended the baby show in Glasgow today and Katie at the VENICCI stand was brilliant. Really knowledgable and made the full experience brilliant and easy. I have ordered the upline 3 which looks excellent and can’t wait to use it when baby comes.

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you won't be disappointed with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Katie - Glasgow Baby Show

Katie was absolutely fantastic at the pram show in Glasgow for us. Gave demonstrations over both days and helped us decide on our pram bundle! Highly recommend.

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you won't be disappointed with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Visited the Venicci stand at the Baby &…

Visited the Venicci stand at the Baby & Toddler Show in Glasgow to look at prams for our baby due in September. There were so many brands to choose from which was overwhelming, but Kelly at Venicci helped us pick what we believe is our perfect pram by being super friendly & giving us a great demo of how everything worked!

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you won't be disappointed with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Katie was amazing in helping us get the…

Katie was amazing in helping us get the pram I really wanted. My due date is soon and my new pram wouldn’t arrive in time so she sorted us out with the car seat and base and chasis in the mean time till the pram arrives. Can’t thank her enough for all of her help and making this experience less stressful.

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and know you'll love using it when little one arrives.

Thanks, Team Venicci

Rated 5 out of 5 stars

5 ⭐️s for Kelly!! She was the best

Kelly at the Glasgow baby show was so helpful and really took her time to talk me through how to fold, take a part and work the whole travel system. She made me feel confident and very much at ease which was a big deal - I find prams very heavy and overwhelming to use!! Such a relief to have found our set up & genuinely -thanks to Kelly! Not many reps take the time to help you try things for yourself!

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us and are delighted you have the confidence to use Venicci now.

We're delighted Kelly was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Sandra was very helpful in organising…

Sandra was very helpful in organising myself and my fiancé’s bundle for our newborn to be! Very patient and gave excellent demonstrations filling us with confidence. Thank you Sandra

April 19, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Sandra was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Upline 3 and the Venicci team

We were lucky to get a hold of the new Upline 3 pram today at the SECC Glasgow. We had the genuine pleasure of speaking with Katie who was a fountain of knowledge and experience. As first time soon to be parents we couldn't of asked for a better person to help us out. After looking around some of the other stalls and brands we couldn't help but come back to the Upline 3 and Katie's patience to answer all of our questions, and give us her honest opinions! Not only did the price for the bundle out compete any of the competitors, but the technology is ahead of the rest too with the folding carry cot function. If you happen to go to a show and Venicci is there, do speak to them and try their Upline 3. Katie if you read this, thank you again from Tom and Lorraine :)

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you had such a positive visit to our stand and Katie was as helpful as she always is.

Thanks, Team Venicci

Rated 5 out of 5 stars

Kelly sold us venicci upline 3 at…

Kelly sold us venicci upline 3 at Glasgow baby and toddler show. Super patient and helpful :)

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Kelly was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Sacha was very helpful at the Glasgow…

Sacha was very helpful at the Glasgow SEC in sorting out our Venicci pram purchase

April 18, 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Sacha was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

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