VentraIP Reviews 297

Themis company is so bad don't ever consider using Ventra IP if your seriously running a business they will leave you out to hang.

Support is slow and TERRIBLE they have no idea what they are doing and takes days to get things resolved.. This is what I have been through... This is just honest feedback nothing personal.

If y lo ur a basic user I'm sure you don't even notice..

With 60 domains hosted as a reseller .. I've just been told we have 3 weeks time (totally unacceptable notice period) we are being forced into having all of our services moved to another server and we have to re-delegate all of our clients domains at the same time on a Monday at 1am!! This will ruin our business.

This is going to cause chaos as it cannot be done, we have jobs booked and it's totally unacceptable.. WTF are they trying to do??

This shift of risk and responsibility to their customers says it all. Be warned!!

There is no proposed staged or planned DNS migration from the old legacy box this is totally unacceptable.

I have politely requested this be done and staged properly so this won't ruin our business and impact about clients and they are just refusing and stonewalling us!!

I am shocked thay are forcing this upon their resellers and his is how they treat their customers l! Be warned stay away from this company they do NOT care about their customers and they are cowboys.

It has been one thing after the next with them since we were moved to them by way of an acquisition a couple of years ago, this is the final straw.

We have never paid late or caused problems for them. They also doubled our bill during this time.

I will post the tickets for evidence if anyone wants to see more detail, it's a diabolical disregard for their reseller customers.

As always, the issue is solved quickly from the expert help desk at VIP. We have a couple of doozies sometimes but the team always manages to assist and advise - and educate me.

Thanks as always VIP, Reno

Aussie company with Aussie support who are all very knowledgable, polite and patient! :)

Professional.ccm
Trustworthy.ccm
Generous.ccm
User_friendly_website.ccm
Gold Star_Company.ccm

VentraIP registered a new domain name and made it live without my knowledge or consent, then redirected it to my existing domain name. Only when I logged into the Ventra control panel did I see that VentraIP was telling me that I had been "awarded" a new domain name "to protect my online presence", which I would have to pay to renew after the first year. When I checked my website traffic, this new domain name had displaced my existing domain name as the primary access to my website on a number of occasions, which I am concerned affects my SEO. I do not appreciate VentraIP registering a domain name without my knowledge or consent and then making it live so that it directs to my website. Very unethical in my opinion for the purpose of increasing their own revenue to attempt to incentivise me to pay to renew a domain name I never requested nor registered myself.

I've been with VentraIP for over 15 years, and, in my opinion, they are simply the best retail registrar in Australia. Their service and offerings get better every year. Highly recommended.

Whenever I have had issues with my various websites - usually because of something I have done or not done - Ventraip's helpdesk has responded quickly and with sensible, practical advice. I have just upgraded my hosting to a VPS and stayed with them even though there are cheaper options.

What a blessing I wish I found this company years ago, however it was all timing that the lord led me here, I am vey happy with this user friendly platform i will definitely be sharing this Ventra IP platform to people needing these services at a great investment, thank you VentraIP i will be back , for what I need to add God bless, have a wonderful day !!!!!

User friendy site and fast response in chat box. Subscriptions are affordable too.

ventralp is a great service to be involved with help is just a phone call away i have dealt with them for years not one did i get a rude or grumpy person on-the phone

VentraIP I have found to be very responsive and also refund any money outstanding. No quibbles or questions asked.

Very easily setup and free of charge.
Highly recommend website builder.

Chat line operator Alex had excellent knowledge of his job.
Listened and answered my questions informatively in an easy format and did not refer me to websites that do not answer the customers questions.

Quick, simple process registering two new domain names, all done on my phone. I’ve been with VentraIP for over ten years and this Australian service is better than ever.

Great service, always get any problems sorted quickly

Easy to navigate process, fast and simple to complete. Ventra is my go to for all my domains.

Having dealt with VentraIP for many years, I always come back for Domain Name purchases as the process is simple, well priced and if I have questions, the support team is always quick to respond and very knowledgeable and helpful

I just registered my domain names with VentraIP and was very impressed by how seamless the process was. The platform was easy to navigate, and the pricing was clear and transparent from the start — no hidden fees. A very straightforward and reliable experience, highly recommended!

Excellent service