Veo. Reviews 

131
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I placed an expensive order two weeks ago, my first time purchasing from this site. I haven't heard anything about it being dispatched since then (though they've sent me a ton of marketing emails). I'... See more

Company replied

Rated 5 out of 5 stars

Been waiting for something like this for years. It can be so hard to find amazing sustainable brands but having them all under one roof is great for discovering new ethical products and businesses. Ve... See more

Rated 1 out of 5 stars

I ordered some shoes. I got a dispatch tracking link for UPS but nearly 2 weeks went by and UPS showed as still waiting to receive the parcel. I contacted Veo and asked to cancel they said I couldn’t... See more

Rated 1 out of 5 stars

These glasses are horrible. Poorly made, break just by placing them on the counter. Total scam. 30 day policy is ridiculous.

Company details

  1. Online Marketplace
  2. also in
  3. Clothing Store
  4. Fashion Accessories Store
  5. Health and Beauty Shop
  6. Health Food Store
  7. Home Goods Store

Written by the company

Veo is the largest online shopping & lifestyle platform for sustainable products. A destination for conscious consumers, and a home to over 300+ unique, independent, and high-quality ethical brands across Fashion, Beauty, Health, Food, & Home. Veo is on a mission to make sustainable shopping easy and accessible: this means no greenwashing, and no fast fashion, and no products that are produced irresponsibly. We know it can be hard to find brands that tick all the boxes. That's where Veo comes in! We do all the hard work and research for you, bringing everything together in one place. We believe that sustainable living shouldn't mean compromising on quality, choice, or personal style, so at Veo we guarantee you'll never have to!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

131 reviews

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No recent history of asking for reviews

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2.3

All reviews

(131)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful customer services.

Wonderful customer services.
I've never had any arguement regarding products, issues or refunds.
They are always helpful and polite, where other companies make you fight for your right for refunds etc. I've dealt with so many companies who have resorted to gaslighting me, so it is really nice that Veo never behave in that manner.
Good quality products that I don't feel l guilty about buying, as I know they are thoughtfully produced.
Informative listings that help you make an informed decision on products.
I always judge a company, not on issues but rather on how those issues are dealt with. After all, issues can be arise at any company, but dealing with those issues appropriately shows what a great company Veo is.
Others could learn a lot from them.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond customer service!

The company was extremely fast in their processing and delivering. When I made contact with them their communication was also fast and they were more than helpful. I had a question about the colour of my product and they went above and beyond resolving this for me. I am grateful for this company, what they do for the planet and the animals and how kind they are to their customers!

May 23, 2023
Unprompted review
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Rated 5 out of 5 stars

A beautiful garment

A beautiful garment - really excellent quality - better than anything else I’ve seen online or in shops at great value. Arrived promptly and incredibly well packaged. Thank you

April 2, 2023
Rated 5 out of 5 stars

first class experience

first class experience, fast reliable, easy to contact as well.

March 31, 2023
Veo. logo

Reply from Veo.

Thank you David! We're really pleased you had a first class experience- this is what we strive for! We hope you love your products, and hope to see you again soon. Joe

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Rated 1 out of 5 stars

Goods did not arrive

Goods did not arrive. Courier tracking number did not register. Veo customer service sympathetic but did not succeed in getting stuff to me after seven days.

March 20, 2023
Veo. logo

Reply from Veo.

Hi Tom, I'm very sorry to hear that on this occasion the courier was very poor and parcel was lost in transit. I hope we resolved this for you as best as we could given the circumstances. I understand a refund was preferred rather than a replacement to be sent, and I believe this was processed for you asap. On the very rare occasion that we are let down by couriers, I hope that your review can reflect the level of service that Veo provided and not the courier. I have sent an email to apologise, and please advise if there is anything further we can do to resolve to your satisfaction? Thank you, kind regards, Joe

Rated 5 out of 5 stars
Veo. logo

Reply from Veo.

Thank you Wayne! We're really pleased it was quick and easy- this is what we strive for! We hope you love your order, and hope to see you again soon. Joe

Rated 3 out of 5 stars

Customer service is excellent but...

Customer service is excellent, quick and helpful. However, my order was shipped late and only after I chased it up with Veo after two weeks from the purchase. The shoes were not very comfortable so I decided to return them, applied for a return online but didn't hear anything for a couple days about how to return the order so I had to chase this up again and found out returns are not free.

February 23, 2023
Unprompted review
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Rated 4 out of 5 stars

Sophie was really helpful when dealing…

Sophie was really helpful when dealing with our return to Veo World. I only downrated this by one star as I had to chase a couple of times as I hadn't heard anything.

February 16, 2023
Unprompted review
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Reply from Veo.

Thank you for your review! We're really glad to hear you're happy with the service you received overall. Please excuse the delays you experienced, we have received a high volume of queries following the festive period but we really appreciate your feedback and will endeavour to improve this going forward.

Rated 4 out of 5 stars

Never received my order but customer service excellent

I never received my order as Ethical Bedding were out of stock of the item I ordered but hadn’t notified Veo. The customer service from Veo was excellent though - they responded to my emails quickly and refunded me promptly. They sent me a voucher as an apology too so can’t fault Veo!

February 10, 2023
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Rated 5 out of 5 stars

Exceptional Customer Service

I had occasion to contact customer service because of a problem with a purchase and found them to be quick to respond and extremely help.
Having had bad experiences with other companies it made a huge difference to deal with Danielle who went out of her way to provide a solution.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to deal with.

Easy to deal with. Clear buying process. Quality goods!
Prompt communication and a neasy working returns procedure.

January 7, 2023

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