Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Missed Bin Collection Issue Resolved
Phoned customer service due to receiving notification of a missed bin collection due to blocked access. This was due to a miscommunication (not of our making) and Mark (Owens) dealt with the issue in a professional but friendly manner.
June 9, 2026
Unprompted review
Reply from Veolia UK
Dear Beks,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Problem solve at its best!!!
Problem solve at its best!!!
The customer Support Rep, Paul, so great. He for walked me through the process and for offered a solution to the problem I brought.
June 9, 2026
Unprompted review
Reply from Veolia UK
Dear Onuche,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Contacted them today via live chat to…
Contacted them today via live chat to arrange extra collection for skip, and it was scheduled within minutes for tomorrow. Excellent work. Thanks, Jade W.
June 8, 2026
Unprompted review
Reply from Veolia UK
Dear Angela,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Seyithan
Thank you so much for your positive feedback. I’ll ensure Beth is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Recruitment Process
I believe Veolia's HR team and management could improve their communication with candidates during the recruitment process. In my experience, feedback after interviews was difficult to obtain and often required follow-up from the candidate.
If a hiring decision has already been made or there is a strong preferred candidate, it would be more respectful to be transparent with other applicants rather than having them invest significant time and effort preparing for interviews without timely communication afterward.
Candidates dedicate considerable time to preparing for interviews, and I believe that effort should be acknowledged through prompt and constructive feedback whenever possible. Providing clear communication, particularly after face-to-face interviews, would help create a more positive and professional candidate experience.
June 8, 2026
Unprompted review
We started a business waste contract at…
We started a business waste contract at the beginning of May. Out of 11 planned collections we have only had 4 actual removals - everytime our account is fraudulantly marked as collected when it isn't. We are a food business and have waste piling up, in out buildings etc.
When we contact customer service all they can do is promise it will be collected but again their drivers fail to.
June 8, 2026
Unprompted review
Reply from Veolia UK
Dear Sue,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
Kind regards,
Veolia Customer Experience Team
Called to have my service resumed and…
Called to have my service resumed and was greeted by
Mark Owens, very helpful and friendly he resolved the matter quickly
June 8, 2026
Unprompted review
Reply from Veolia UK
Dear Luke,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Excellent Customer Service
D answered my call when I had limited access to our account, and Dawn resolved the issue within around 30 minutes—even while dealing with problems with her own computer. She also gave me a clear timeframe for when she would respond and delivered well within it.
It’s refreshing and rare to experience that level of customer service. It really made a difference and left me feeling confident in the company.
June 8, 2026
Unprompted review
Reply from Veolia UK
Dear Dakota,
Thank you so much for your positive feedback. I’ll ensure Dawn is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Hit and miss collections
spoke to jade (customer service), that side is excellent, shame that the operational side is not so good. we are down for daily collections (5 days per week) and can guarantee at least 1 a week wont get collected, last week we only got 2 out of 5 collections. you wouldn't mind so much if it was occasionally, but this is happening weekly.
June 8, 2026
Unprompted review
Reply from Veolia UK
Dear Wen,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue. However, thankyou you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Rebekah,
Thank you so much for your positive feedback. I’ll ensure Ashley is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Execellent service by mark owens
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Jay,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Thank you Leah Cook for her support ,in…
Thank you Leah Cook for her support ,in resolving the issue at hand
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Hartley,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Have just used the online chat with…Jasmine H
Have just used the online chat with Jasmine H. She made it a very easy and explained everything she needed from me in a clear and simple way.
I was made to feel listened to and the process was a joy compared to similar chats with other companies.
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Jasmine,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
The chat service made things easier
The chat service made suspending and adding collections much quicker than a traditional phone call no time lost in a queue. Rebecca W was a great help in getting it all sorted.
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Cibi,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Simon,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Ely, Cambs - BINS in Catherdral space
Ely - Cambs - Wheeld Bins - Closed Businesses
Writing here to say that my experince and communications with the Customer Service team in Mohammed Ahmed who has been totally dedicated in getting this issue resolved..So a big thanks and shout out to him for sticking with issues and getting it sorted...well done and thank you...
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Isabel,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Absolute shambles of a company
Absolute shambles of a company. Literally unable to organise even the most basic of refuse collection or bin removal. Taken a month to receive a reply from them. Would not recommend to anyone. Avoid at all cost. Can highly recommend Biffa as an alternative.
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Rob,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
Kind regards,
Veolia Customer Experience Team
The person who took my call
The person who took my call, sorry forgot her name. Was very polite and efficient. This made my call a pleasant one. Very helpful and solved my issue . Thank you
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Karen,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Xiaomeng,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Quick and easy customer service…
Quick and easy customer service experience, quite refreshing to not automatically met with a bot. Veolia offer you a human interaction from the beginning, something a lot of other companies have disregarded.
I was dealt with by Jade and she was especially pleasant and sorted my query very quickly.
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Jamie-Leigh,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
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