Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Leah C the Customer agent was very…
Leah C the Customer agent was very friendly, helpful and informative.
My query was resolved via the telephone call today.
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear Emily,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Cindy was very polite & helpful
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear Mary,
Thank you so much for your positive feedback. I’ll ensure Cindy is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Andy,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
Kind regards,
Veolia Customer Experience Team
Veolia chat experience
Jade from customer services was very helpful on the chat with booking an additional collection and a complaint about multiple missed collections. Lets hope Veolia back up her work and actually call back as arranged and make the collections they have on our service schedule.
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Richard ,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Spoke with George
Spoke with George. Listened to the problem, and understood the issue. Absolutely top class customer service agent. An asset, not only to his training, but to his employer also.
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for your positive feedback. I’ll ensure George is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
skip service
I spoke to Jade to arrange a skip emptying.
Very straight forward and sorted in a couple of minutes.
Great company
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Mr Sanderson,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Invoice errors
Spoke with Jade on the chat bot regarding invoice queries and she was very helpful in trying to find a solution to the problems. Will await the accounts team doing there bit now.....
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Stuart,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great service from Benjamin.
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Luke,
Thank you so much for your positive feedback. I’ll ensure Benjamin is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
I spoke to Jade via the online chat who…
I spoke to Jade via the online chat who resolved by query quickly and explained everything clearly. She was very helpful
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Monthly invoice downloads
Jade was extremely helpful and pleasant; however, the current system doesn't seem as efficient as it used to be. Previously invoices were emailed, together with the Invoice Detail Report which under law has been held on file showing when the lifts were. Now you have to log into the Veolia hub, print off the invoice, and try to find the Invoice Detail Report, which very often isn't there. Surely to generate the invoice, the list of lifts has to be input first ?? As usual, progress is going backwards for the consumer.
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Kemp garage doors,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue. However, thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
I have been having consistent issues…
ORIGINAL MESSAGE
I have been having consistent issues with my bin collection and Jade dealt with the depot to schedule in another collection. Hoping that this will resolve this issue as my bin desperately needs emptying.
RECENT UPDATE
It took almost three weeks to get my bin emptied after constant messaging from me and unfilled promises from Veolia. Drivers were claiming to have visited my site, however on inspection they weren't even at my site. I asked for the driver to call me when he was onsite, however for some reason he called the wrong number. It was a category of errors made by Veolia and their employees despite me providing photos of my site, links to google maps, what.three.words information and everything required to make this process as easy and efficient as possible. Rude customer service staff who couldn't help me made it incredibly frustrating and I was expected to pay for a service that I wasn't receiving. My bin is due to be collected this Thursday, so I will wait to see if that actually happens.
Sort it out Veolia, there are no reasons why you couldn't collect my bin.
May 28, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Acacia in customer services was very…
Acacia in customer services was very helpful when I spoke to her about our missed collection she would get 5 stars
But your transport department would get zero - it was noted on the account there was no access to the bins on the Saturday until 8am but a lorry turned up at 6.45am !!!
We now have to wait until Weds !!!!!
June 1, 2026
Unprompted review
Reply from Veolia UK
Dear Sandra,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue. However, thankyou for your positive feedback I’ll ensure Acacia is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Fantastic service
Great support and Mark Owens was of great help and knowledgable.
May 29, 2026
Unprompted review
Reply from Veolia UK
Dear Jason,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Issue resolved without any hassle
Issue resolved without any hassle. Thanks.
May 29, 2026
Unprompted review
Reply from Veolia UK
Dear Sally,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Vipassana,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Completely unhelpful response to my…
Completely unhelpful response to my emails about disposal of hazardous waste
May 28, 2026
Unprompted review
Reply from Veolia UK
Dear Susan,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
Kind regards,
Veolia Customer Experience Team
Incredibly helpful
Jade has been incredibly helpful. Every time I contact their support team they have been efficient and easy to work with. They are always able to help me with my queries.
May 28, 2026
Unprompted review
Reply from Veolia UK
Dear Laura,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Customer service was really good
Customer service was really good, polite helpful on the phone and explained everything really well.
May 27, 2026
Unprompted review
Reply from Veolia UK
Dear Craig,
Thank you so much for your positive feedback. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Missed Collection
Spoke with Mark Owens following an unseen issue with the bin collections, Mark efficiently followed up and re-arranged the delivery for us, and resolved the issues we were facing.
May 27, 2026
Unprompted review
Reply from Veolia UK
Dear Luke,
Thank you so much for your positive feedback. We're sorry to hear that you had issues with collections, however I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Cindy
Really helpful on the phone, Great customer service and resolved my issue in no time. Overall Cindy was super helpful
May 27, 2026
Unprompted review
Reply from Veolia UK
Dear Anthony,
Thank you so much for your positive feedback. I’ll ensure Cindy is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
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