Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
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Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Great Customer Service from Acacia…
Great Customer Service from Acacia Whitehouse, who was able to sort my problem over the phone with understanding and did what she said she would do......Thank you
May 21, 2026
Unprompted review
Reply from Veolia UK
Dear Deborah,
Thank you so much for your positive feedback. I’ll ensure Acacia is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Contacted Veolia regarding a missed delivery of a Food Waste Container
Contacted Veolia regarding a missed delivery of a food waste container we were due to be delivered to us yesterday. Spoke with Mark Owen who was absolutely fantastic and really helpful. Honestly cannot fault Mark's customer service he was so kind, helpful and very clear on the advice given!
Thank You Mark!
May 21, 2026
Unprompted review
Reply from Veolia UK
Dear Claire,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Cancelling collections due to bank holiday
I spoke with Mark Owens this afternoon and he sorted out cancelling our collections for Monday (due to the bank holiday) with great ease and professionalism.
May 20, 2026
Unprompted review
Reply from Veolia UK
Dear Richard,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Request for a weighbridge ticket
After a couple of months trying to resolve this issue, I finally received the information I needed (copy of a weigh bridge ticket).
I had been passed around, but Zoe and Chrissy resolved the matter.Thanks to them both.
May 20, 2026
Unprompted review
Reply from Veolia UK
Dear Stewart,
Thank you so much for your positive feedback. Our apologies that this has taken a while to resolve, I’ll ensure both Zoe and Chrissy are aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Skip collection
Called to arrange a skip collection and exchange. Mark Owen was very helpful, sorted it swiftly and liaised on our behalf with the local depot to get this sorted. Great service, thank you!
May 20, 2026
Unprompted review
Reply from Veolia UK
Dear Laura,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service from Beth S!
May 19, 2026
Unprompted review
Reply from Veolia UK
Dear Peggy,
Thank you so much for your positive feedback. I’ll ensure Beth is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service today by Rebecca…
Great customer service today by Rebecca W.
May 19, 2026
Unprompted review
Reply from Veolia UK
Dear Jacqui,
Thank you so much for your positive feedback. I’ll ensure Rebecca is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service thank you
Great customer service thank you. Spoke with Holly M who is updating the customer hub to reflect organisational changes.
May 19, 2026
Unprompted review
Reply from Veolia UK
Dear A Fryer ,
Thank you so much for your positive feedback. I’ll ensure Holly is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Collection Lads Are Great
The lads from Doncaster branch that do the collection are great. The Veolia portal is not so good. Communication in general is poor. Veolia bought out our previous waste carrier but didn't tell us until they were chasing invoices that they hadn't sent us. Changes are made to collection days without informing us. Waste does get collected eventually though.
May 14, 2026
Unprompted review
Reply from Veolia UK
Dear Bob,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
However, Thankyou for your positive feedback regarding the collection staff, we will ensure that this is passed on to the relevant team.
Kind regards,
Veolia Customer Experience Team
Disappointing start to the new contract - did we make a mistake?
Started a new contract and still have not had all the bins delivered.
Still waiting to be told when the collection days will be - had 2 x missed collection notices but didn't know they were coming to collect.
May 19, 2026
Unprompted review
Reply from Veolia UK
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.volia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
So far so good
So far so good - Jo Lockwood has been very helpful and efficient in organising our bin. We haven't received our bin yet, it is due on the 27th May.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Tim,
Thank you so much for your positive feedback. I’ll ensure Jo is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
worst service ever…
they just transferring calls here and there with no idea what they supposed to do.
worst customer service I spent whole day on phone and at the end I found myself same where I started ridiculous
we reopened our account and its been a month but still no bins and and no collection.
there is no bins collection schedule on customer hub
very unprofessional
every time I called they assured me that we will have our bins next working day but then nothing
whole month is gone and I am still waiting we got piles of rubbish at our back yard and we had to pay good amount of money for that to collect with other services
when i emailed them that give me some clarity so i can arrange or do contract with other waste collection providers they straight away shoot an email telling every thing is done and you ll get your service resumed by tomorrow then again nothing,
I have wasted whole month cuz of them.
hopefully I might find better and professional company then them they are rubbish.
May 18, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon,
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Great customer service!!!
I spoke with Dawn Streeton today and she was amazing. She was extremely professional and was able change something for us last minute which will enable us, as a company to run more efficiently. We've been with Veolia for many years now and will stay for many more, especially if we get the same customer service that we received today.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot, I’ll ensure Dawn is aware of your kind words. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Enquiry
I phoned and spoke to Leah C
She was very helpful and professional and informed me that she would email me back with an update.
she did within the hour.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Mark,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Customer Hub
To be honest, collections can be erratic at times, however Veolia's Customer Hub is excellent. Response is fast, efficient and importantly always with a person! Any issues resolved promptly. Shout out to Hannah today who did exactly that!! :)
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Clare,
Thank you so much for your positive feedback. I’ll ensure Hannah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Kiran was super helpful
Kiran was super helpful, he arranged for the two issues I had to be rectified straight away.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear DP,
Thank you so much for your positive feedback. I’ll ensure Kiran is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Poor communication. Untrustworthy.
Poor communication, over-priced, can not be trusted.
I was promised delivery of my bin on the 14th of May. Never received it, and when enquired about the delivery, I was told that I would receive the bin on the 22nd. For £58 p/m premium subscription I expected more….better. I now feel forced to look for alternatives and have received more cost effective quotes, with sooner delivery.
May 15, 2026
Unprompted review
Reply from Veolia UK
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Good service delivered with rapid
Good service delivered with rapid, precise problem‑solving
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear AK,
Thank you so much for taking the time to leave us a review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Opening an account with Veolia was made…
Opening an account with Veolia was made smooth and simple under the direction of thier most excellent,friendly and efficient sales and credit control teams.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Geoffrey,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Sohphie K was very patient
Sohphie K was very patient. My so called account manager Lynda Page was inaccessible and the drivers were not collecting the bins. Sophie coordinated with the depot and tried to resolve the issue. I had recently renewed with Veolia but have already requested the renewal to be cancelled as I am still within the cooling off period. Thanks Sophie for all your help.
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Ali,
Thank you so much for your positive feedback. I’ll ensure Sophie K is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
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