Vera Mode Reviews 

item should have been dispatched by 2nd feb according to their website information. As it was not shown as dispatched by the 3rd I tried to cancel as I saw it would not reach me in time for my holiday. They refused to cancel as they say it was dispatched. The courier states they are still waiting to receive parcel its now the 15th. So parcel not disptched and refund still being refused

Received the items after 3weeks and email communication. The goods most likely being sent from China as you make an order. No warehouse in UK. Quite happy about the quality for the price.

The dress is excellent. Just a shame that it took 4 weeks to arrive.

I made a mistake thinking i was ordering from Vero Moda. My item took 5-6 weeks to arrive, contact with customer service was awful. Phones are not answered and extremely slow to answer emails. As i had to buy item elsewhere, i need to return goods. This is a very slow process, where they need to email approval for the return, but also try and convince you to keep items for discount. Still waiting for refund. I would avoid this company completely.

This is my second review - Vera Mode flagged my original review within three hours of posting it, which I have now deleted. They said it was "defamatory".

This company was able to complain to Trustpilot about my review within a couple of hours of it being posted. They have yet to reply to my emails asking about the order I placed on the 15th January.

I emailed Vera Mode on the 26th January to ask when I could expect my order- no response. On the 2nd Feb I got a status update email to say my item had been despatched. The Royal Mail tracking number shows that as of today they haven't yet received a parcel from Vera Mode. I have emailed again today to ask where my item is, and have not had a reply.

I can't comment on the quality of Vera Mode items as nothing has arrived. I paid via Klarna, so if it hasn't arrived by the time the second instalment is due I'll cancel it and get a refund for the first payment.

It's very disappointing that Vera Mode has been so quick to flag negative reviews but not to send ordered items OR reply to emails. I wouldn't recommend buying from them, and wish I'd seen these reviews before I did.

Item didn’t arrive , tracking didn’t work, emails ignored, calls ignored. Had to claim money back via bank.

I placed an order at the end of December and still hadn’t received it by the end of January. I had to contact the company twice to cancel my order and I’m still waiting for the refund back into my account.

The delivery took an awfully long time,BUT, when it did arrive the cord jeans were of good quality and an excellent fit-also good value.
Would be five stars if the delivery time can be sorted out.

I ordered a jacket on the 10th January. Emailed customer service on the 15th and they replied saying the package would arrive within 3 to 5 days at most. This was TWELVE DAYS ago. Emailed again, rang them and messaged on instagram but no response. This feels like a scam company.

Took nearly three weeks to arrive.
Have still not responded to a return request.

Purchased a product 3 weeks ago, still havent received - I have tried contacting the business numerous ways and times with no response. The business is a scam! Definitely one to avoid!

The refund was actually issued by Amex (who were great, refunded my money and then chased this fraudulent company), took nearly a month plus a bad review for Vera Mode to respond! Shocking! Avoid at all cost!

I need my refund.
I've been trying to email this company several times last week and got zero answer in response. However the moment you post a review, they start emailing paragraphs and paragraphs about how bad reviews are harming their business and how they're actually trying their best. They're not. It took a month for my orders to arrive, and of course, the sweaters are both tiny, with Chinese labels of them and NOT cashmere at all. I didn't even try them on, I just want to return them and get a refund. Please Vera Mode, send me a return label for orders #3004 and #3005, that's literally all I want.

Delivery was in good time. Unfortunately, the items ( good quality) didn't fit. I requested return and received the confirmation email that it has been reviewed ( 17/1/2026). Since then I didn't hear from them. I received only automated reply on my email where I am asking to deal with my request.

Update: I received a return QR code, and returned the item. And I received a refund on 3 Feb. Vera Mode sent an email where they apologized and gave an explanation for their delay in responding.

I placed an order on 4 January and only received the item on 20 January. The item was too small. Their website states, that their return policy is that you have 14 days after receiving your item, to request a return. I requested my return on 20 January. They sent an email saying that they have received my return request and that it is pending approval. They never sent me a QR code to return the item. Now when I go into their return portal, it says that the return deadline has passed, which it obviously has not. I have contacted them many times via email and they are not replying. I have phoned them on the phone number stated on their website and left a message. They have not returned my call.
All I want to do is return the item, I am willing to pay for the return but do not know where to send it. I so wish I had read the reviews before placing an order.

Do not order from this company. Quality of item I received was terrible. Item was a Christmas present I was unable to gift this to someone as the quality was so poor. After being promised a refund over 6 weeks ago. (Returns label all filled in and correspondence with vera mode about the returning item which was within the return frame window) I am still yet to receive the refund as promised. I keep getting told it will be processed and to allow 48hrs this was 6 weeks ago. Do not order from this company if you think you will be returning items as they do not follow through with the refund procedure that they offer.

This company is a rip-off, stay away! ordered an item back in November, received it 3 weeks late, quality is poor, sent it back 2 months ago, and I am still waiting for my refund. Every time I get in touch, they say they will issue a refund within 72 hours, but they never do! STAY AWAY

I ordered a beautiful black leather floral jacket on the Vera Mode website 10th January and used the Shop Pay instalment plan to split the cost over 3 months.

I was reassured by an email received the same day to confirm that my order had been placed and that they were preparing to ship my order and would notify me as soon as it was sent.

3 days later, I got an email to advise that my order had been shipped and was provided with a Royal Mail Tracking number to check progress.

After a week, I checked the tracking number and Royal Mail were still waiting for the parcel to be taken to the post office.

I called customer services to ask what was happening - no answer. I emailed - no answer. I sent the contact form on their website and also via the Shop Pay App - still no answer. I knew then that something was seriously wrong.

After reading all the negative reviews on here with a similar experience, I filed a chargeback on 21st January via the Shop Pay App which is managed by their partner Affirm. My payment plan was put on hold while Affirm investigated.

One week later - still no update or reply from Vera Mode regarding the order so
I put a negative review on Trust Pilot about the facts on 28th January.

I received a template type response from Vera Mode's customer service on 1st February, confirming that my issue had been resolved and I had been refunded.

No mention of the earlier email to confirm that my order had been shipped so quite bizarre that it took a negative review to get a response.

However, my Vera Mode account status and Shop instalment plan still had no reference to a pending refund.

Finally, Affirm customer service confirmed that they had resolved the case in my favour on 3rd February after reviewing the evidence and the refund appeared in my bank account today - 5th February so thankfully this whole distasteful saga is now at an end.

Wouldn’t give refund ! Waiting 21 days despite cancelling order and never receiving goods !
28 days still no refund - never received good . No reply to emails !

Not Happy with product of coat.
Seems cheaply made.
Threading coming out on cost

Really great cashmere cardigan received in the post via Royal Mail. Sizing for a UK 10-12 is a large size though.