Vera Mode Reviews 

Can’t go lower than 1 star - it should be no stars.

As at 10 May 2026. Nothing received and have started recovery of my money with the bank.
Sounds as if Vera Mode have taken their ill gotten gains and run. Get your money back via your bank as soon as you can.
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As at 20 April 2026. Now over 2 weeks later, still no personal response or indication of delivery of items. I’m dreading them turning up and having to try and get a refund if they’re not suitable. However, I don’t have my money any more, or the goods, so I would be no worse off than I am now.
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As at 13 April ‘26 - Vera Mode (TRENDIX LTD)
This is an interim 2* review which, I hope will be followed by a 5* review in due course.
It’s now 4 weeks since I placed an order for 3 cashmere roll neck sweaters (14 March ‘26). No problem with my payment being taken (no surprise there).

I received an acknowledgement through Shop with a Royal Mail shipping number. This number has not been recognised by the Royal Mail so I can’t follow it. That’s my first major worry.

I tried to phone the company (a mobile phone number with answer phone) and left a polite message ending with the hope that I haven’t been scammed - as yet I have no reason to think I have but it is my second big worry.

Lastly, I see on here that it’s 50/50 whether purchase satisfaction will be achieved. Almost a death knell.
I’m waiting.

I’d prefer to be a happy customer but perhaps it might be a good idea to place a bet with the bookies to cover my potential losses.

Note to self - search Trust Pilot before buying.
Their information says :
Operating from London, United Kingdom, the brand is committed to transparency, customer satisfaction, and delivering a trusted online shopping experience.

I hope that’s right.

My order did not arrive and they did not issue refund. Do not order from this website.

No stars from me.
When are you going to pay me back my refund?
Your so called exceptional customer service is a load of old bull!!!!
RIP off company

Dont do what they say they will.
Ordered a pair of shoes over a month in advance for a very important wedding. Package was missing for weeks, no updates as promised. emailed customer service which take ages to reply if at all. Asked for refund so i could buy another pair somewhere else as. They apologised and agreed to refund my money which they didnt, even after multiple messages. Now just ignored...

Genuinely shocking experience with this company. My order took so much longer to arrive than was initially promised and it was a birthday gift. Ended up needing to return the item as I had to purchase another gift. Returned the item in mid Jan and still waiting on my refund 3 months later. Contacted numerous times over multiple communications - faccebook, email, phone.

Will be escalating with my card company and consumers rights.

I would give this company zero stars if I could.
I ordered a jacket and when I followed up on the late delivery I was told it was out of stock. It was too late for me so I cancelled the order.
It is now nearly a month and I have not received my refund even though I have emailed numerous times!
DO NOT BUY FROM THEM.

Excellent and compassionate customer experience. I was compensated kindly when my package delayed through no fault of there own. And I love my sweaters, I will be buying more. SO THANKS AGAIN GUYS Georgia

Been a month and a half and my Royal Mail tracking says they’re expecting the package, never received item.

I ordered a coat from this company and was expected to be delivered within 7 to 10 working days. The website looks as if it’s a UK company but the coat took 3 1/2 weeks to come from China. It arrived too late for the event I wanted it for, so I tried to return it. I emailed and the response I got told me to go to the returns portal which I did. The returns portal refused to let me make return as it said I had passed 14 day return window. This was because it took best part of the month for the coat to actually arrive. Many emails to and fro and eventually a return was organised however it involves sending the coat back to China which would result in an about a month delay in actually getting refund refunded.
The other option I was given was to keep the coat and receive 50% refund. Because I was so fed up with all the hassle I agreed to the partial refund. I was told this had been arranged immediately but it has taken another chase up email and 10 days before they have actually processed it.
To be fair, the actual emails that were coming through were polite, courteous and appeared to be trying to help but I do think that the website is misleading.
I definitely would not recommend this company and will not be using it again

Products never arrived. Very slow process of communication from supplier. Promised to respond back to me within 24 hrs...Still waiting for response.

Items still have not been arrived despite waiting 3 weeks.

Not a good experience at all.

Lovely sweater, super colour

I still haven’t received my item, ordered on 19 feb. Not happy

Website appears to promote items are sent from UK - they’re not. Took two weeks to arrive wouldn’t recommend at all

Despite several emails there has been. No response regarding Kate delivery.
Good still not received
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Impressed that no need to return item which will go to the British Heart Foundation charity shop

Excellent quality will definitely order again

I ordered three cashmere sweaters and waited almost 3 weeks for delivery. Subsequently realising it had been sent from abroad. ONLY 2 sweaters in the package. After writing a review on here the company were quick to respond and dealt with my complaint efficiently. I now have my refund for the missing sweater. The quality of the cashmere sweaters received are of a good quality for the price point if I had received all three without incident I may have given 5 stars!!

Very disappointed with my order from Vera Mode… firstly it took nearly a fortnight to arrive and the sizes were way too small… not UK sizes at all… sadly had to return and will not be making another purchase from Vera Mode.

Not replying to emails. Trying to cancel order as it’s taken far too long to ship. Need money back!

The product was great

The delivery delay was ridiculous