James Neerance made the whole process so easy and even comes in on the odd occasion to make sure there is nothing else he can help with. Goes above and beyond for his customers. Very happy customer
Company replied
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See what reviewers are saying
I’d 250384 wahb ben said visited my property to update my alarm system he was very professional very knowledgeable made me feel extremely comfortable. He is an asset to very sure and shouldn’t be on... See more
Company replied
Called for an engineer because the power supply had failed in my system and Adina was great. As well as replacing the power supply she did a thorough health check and replaced batteries on sensors whe... See more
Company replied
In the years that I have used Verisure I have always had an excellent customer service. They check my system periodically and give me feedback. They quickly intervene when the alarm picks up an unusua... See more
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Company details
About Verisure
Written by the company
Verisure è l'azienda di allarmi per case e negozi n°1 in Europa e in Italia con più di 22.000 dipendenti e 4,7 milioni di clienti in 17 nazioni d'Europa ed America Latina.
Verisure è più di un semplice antifurto: offre servizi di qualità, professionali e un prodotto unico e tecnologicamente avanzato per soddisfare il bisogno reale di sicurezza di tutti i cittadini. È l’unico sistema di allarme ad essere collegato ad una Centrale Operativa che agisce in meno di 60 secondi 24 ore su 24 per tutti i giorni dell’anno. Visita il nostro sito e richiedi un preventivo gratuito
www.verisure.it
CALCOLA PREVENTIVO
Contact info
Viale dell'Oceano Pacifico 171/173, 00144, Roma, Italy
- 800 990 999
- verisure.it
4.8
Excellent
37K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Don’t use this company
Don’t use this company. I cancelled within 14 days due to poor installation and service and they are still charging me and refusing to accept cancellation
December 17, 2024
Unprompted review
Alex FL4107
Alex FL4107
Alex has great customer service very helpful and polite and explains everything he has done would whole heartily recommend Alex to fix my verisure
December 14, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Very helpful and very polite to speak to and keep up the good service you got
December 11, 2024
Unprompted review
Reply from Verisure
Dear Richard,
Thank you very much for your feedback. We are thrilled with your response and delighted to have provided you with a service that meets your expectations!
The Verisure Team
Mo 235329
Mo 235329 , spot on guy came to house fitted arlo camera then serviced alarm at no extra cost ,
December 11, 2024
Unprompted review
Doorbell wouldn’t work with new router
Doorbell wouldn’t work with new router, called and was told it only works with 2.4ghz not 5ghz and someone would collect doorbell. Michael Gallagher ID 235435 came out and re-connected doorbell, said our router was duel. Excellent service and knew what he was doing. I now need to buy new chime attatchment as binned the old one. Thanks again Michael
December 10, 2024
Unprompted review
Reply from Verisure
Dear Customer,
Thank you very much for your feedback. We are thrilled with your response and delighted to have provided you with a service that meets your expectations!
The Verisure Team
Reply from Verisure
Gentile Alfonzo,
la ringraziamo molto per il suo feedback: le sue parole sono preziose per il nostro operato. Lavoriamo ogni giorno con il massimo impegno, mettendo la soddisfazione dei nostri clienti al primo posto.
Grazie
Il team Verisure
Ross 238209 very helpful good service
Ross 238209 very helpful good service
November 25, 2024
Unprompted review
Ross 238209 reconnected doorbell thanks
November 25, 2024
Unprompted review
This is the worst company ever to get…
Verisure-This is the worst company ever to get through to. Write an email? Won’t speak to existing customers . Tells you to go through Watsap? Won’t speak or write says both me and my husbands numbers aren’t on their records! Fgs how do you get hold of them??????? They have now written back to say my review is not for them it’s for another company. I can assure you it is for them
November 10, 2024
Unprompted review
Reply from Verisure
Dear Alexa,
the report on your review was made because the Trustpilot account you wrote about belongs to Verisure Italy. The invitation to move the review on the correct domain will allow our colleagues to manage what you reported and resolve your report.
The Verisure Italy team
Florentin has just been and fitted my…
Florentin has just been and fitted my alarm system & ring doorbell. He was so great. He was engaging, clear with instructions, efficient, polite and funny.
He’s a credit to your company and I hope you tell him so ☺️ Thankyou… Virginia x
November 7, 2024
Unprompted review
265274 good service fast and efficient…
265274 good service fast and efficient happy that the camera got changed
October 31, 2024
Unprompted review
Aziz Shevki -Above & Beyond
Aziz Shevki - 249695 attended my house today and fully serviced my system.
He spent time to explain everything and was very thorough
He went above and beyond in my opinion and is a credit to the company
October 22, 2024
Unprompted review
Raj set it all up fast and explained…
Raj set it all up fast and explained everything to us. Max was great on the phone to make sure we knew everything. Overall great product and great service.
October 17, 2024
Unprompted review
Alarm service by Alex FL4107
Just had my alarm serviced by Alex FL4107 , this is the 4 th or 5th time he has been to service the alarm during the 8 years we have had the system in place. Without question he is one of the most professional, knowledgable and friendly engineers we have had. It’s always great to see that it’s Alex servicing the system as he really does know his stuff which ensures the process is as efficient as possible. A five star rating as always , many thanks
October 17, 2024
Unprompted review
265274 Good service for the store
265274 Good service for the store
October 14, 2024
Unprompted review
Reply from Verisure
Dear Rikesh,
your positive feedback means a lot to us because it motivates us to work harder and improve every day.
Thank you very much
The Verisure team
Reply from Verisure
Dear Suzanne,
thank you very much for your feedback: your words are valuable to our work. We work every day with the maximum effort, putting our customers' satisfaction first.
Thank you
The Verisure team
The customer service originally was…
The customer service originally was very helpful and arranged for the technician to arrive.
Alex FL4107 let us know when we was going to arrive. He was polite, knowledgeable and patient ensuring we understood what to do if we had a problem.
Couldn’t fault him.
October 3, 2024
Unprompted review
Reply from Verisure
Dear Dorothy,
thank you very much for your feedback: your words are valuable to our work. We work every day with the maximum effort, putting our customers' satisfaction first.
Thank you
The Verisure team
Reply from Verisure
Dear Rina,
thank you for taking the time to leave us a 5-star review. Your feedback helps us to improve service for everyone.
The Verisure Team
Major singh ID 297052
Major singh ID 297052
Major was very professional and thorough. He explained everything and was very patient. Very happy with the service and recommend him.
October 2, 2024
Unprompted review
Reply from Verisure
Dear Customer,
thank you for taking the time to leave us a 5-star review. Your feedback helps us to improve service for everyone.
The Verisure Team
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