My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
Company replied
Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... See more
Company replied
Lauren, Pete and Nick were amazing! Such a great team that were always helpful and supportive with anything I needed. Smooth sale with everything explained clearly, they also were kind enough to get m... See more
Company replied
Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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A/C Failure to Active Fire Hazard
From A/C Failure to Active Fire Hazard: The Vertu BMW Bodge & Bully Tactics
Body:
I booked my 2019 BMW X5 into this Vertu branch simply because the climate control wasn’t blowing cold air. It has now been turned into an active fire hazard due to shocking workshop practices.
The Bodge & Denied Liability:
Service Advisor confirmed in writing that the technician explicitly "stripped down, altered, and repaired the LIN communication earth circuit at the M253" and "shoved misplaced wires back 'as best he can.'" When the vehicle subsequently began smoking, Service Manager used the wrong test to deny liability, claiming the air compressor was fine because it "held air pressure." The very next day, he completely changed his story and admitted the internal compressor wiring was actively melting and smoking. Despite these facts, both service manager and Head of Business have completely denied liability and claimed there was "no correlation" to their direct workshop intervention.
The Bully Tactics & Total Engine Risk:
Instead of taking responsibility, head of business used bully tactics to force me to take the car back. He ordered the vehicle to be collected by 4 pm the following day with the compressor disconnected falsely claiming it was "safe." When I refused to drive a fire hazard, he threatened me with daily storage fees and good will gesture to be void , Disconnecting this unit leaves loose wires dangling right next to a high-speed belt assembly. If those wires snag, the drive belt could violently shred and get sucked directly through the front oil seal into the internal engine crankcase. This clogs the oil pump and causes total engine seizure. The head of business was literally demanding I drive a car that risked a catastrophic engine write-off alongside a known fire hazard.
Current Status:
I have now been left stranded for 2 weeks with no courtesy vehicle and am still waiting on a reply. This severe safety defect is officially registered with the government's DVSA Safety Defects Enforcement system (Ref: NS6EG6H9).
Group CEO ordered an independent audit under Franchise Director , but I am still waiting on a response.
July 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
Amazing team at Vertu Motors BMW Teeside
Lauren, Pete and Nick were amazing! Such a great team that were always helpful and supportive with anything I needed. Smooth sale with everything explained clearly, they also were kind enough to get me a hotel as I had to drive 300 miles to exchange the car. Thank you so much, I love my new car!
August 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Dannielle,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that you had such a positive experience with BMW Teesside.
It’s wonderful to know that Lauren, Pete, and Nick provided such helpful and supportive service throughout your journey. We pride ourselves on ensuring every customer feels informed and comfortable during the purchasing process, so it’s fantastic to hear that everything was explained clearly and that the sale went so smoothly.
We’re especially pleased that the team were able to assist with the arrangements for your long journey and help make the experience as convenient as possible. Going the extra mile for our customers is exactly what we strive for, and your feedback is a wonderful reflection of that commitment.
Most importantly, we’re thrilled to hear that you love your new car!
Thank you again for your kind words. We’ll be sure to pass your feedback on to Lauren, Pete, and Nick, who will be delighted to receive it.
Kind regards,
Liza.
My referral was dealt with by Nicholas…
My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales were met which made the car purchase stress free. Very good experience.
August 6, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Nicholas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Reply from Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Customer service and getting the deal…
Customer service and getting the deal correct
July 26, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your review. We're pleased to hear that you were happy with the customer service you received and that the team were able to get the deal right for you. Providing a straightforward and positive experience is always our goal, so it's great to know we met your expectations.
We appreciate your feedback and hope to be of assistance again in the future.
Many thanks,
Chloe
above and beyond
Marc was super nice and went above and beyond which resulted in me getting my car much sooner than expected
July 31, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback.
We’re delighted to hear that Marc provided such excellent service and went above and beyond to help, resulting in you receiving your car much sooner than expected.
It’s great to know that his dedication and support made such a positive difference to your experience. I’ll be sure to pass on your kind words to Marc.
Kind regards,
Matthew
Easy transaction
Once I had made up my mind and had a couple of test drives everything went very smoothly and quickly. I am pleased with my choice. Matthew was a very calm and competent sales man who made me feel at ease.
July 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re delighted to hear that, once you’d made your decision, everything went smoothly and quickly, and that you’re pleased with your choice.
It’s great to know that Matthew’s calm and professional approach helped put you at ease throughout the process. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
A fantastic & personal service from…
A fantastic & personal service from Lauren, Pete & Sheldon - a credit to the company and the brand!
Excellent comms from all involved, and a willingness to be flexible and understanding, to seal a great deal.
A happy, returning customer!
July 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Scott,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received a personal and enjoyable experience with BMW Teesside.
It’s wonderful to know that Lauren, Pete, and Sheldon provided excellent communication throughout and were flexible and understanding in helping you secure a great deal. Delivering a customer-focused experience tailored to individual needs is exactly what we strive for, so your feedback is greatly appreciated.
We’re especially pleased to hear that you’re a happy returning customer. Your continued loyalty means a great deal to us, and we’re grateful for the trust you place in our team.
Thank you again for your kind words. We’ll be sure to pass your feedback on to Lauren, Pete, Sheldon, and the wider team, who will be delighted to receive it.
Kind regards,
Liza.
Bit of a shambles all round
Poor communication
Not returning calls
Car not ready on collection day
Despite several requests they have been unable to provide details of the car service they promised would be undertaken
Now 13th August. Contacted Sheldon Cockburn, no reply.
Makes me wonder if the car was actually checked and serviced before I collected it.
July 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Please do contact me directly on sheldon.cockburn@vertumotors.com, so we can discuss this further and resolve the issues to your satisfaction. Kind regards, Sheldon Cockburn - General Manager.
Vertu BMW Teessid was brilliant and…
Vertu BMW Teessid was brilliant and helpful throughout the whole customer journey. I purchased an BMW X1, really nice car.
July 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that the team at Vertu BMW Teesside were so helpful throughout your customer journey and made your experience such a positive one.
It’s great to know that you’re pleased with your BMW X1—we hope you enjoy every mile.
Kind regards,
Matthew
Ethan was really helpful throughout the…
Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured into making a decision or like I was just being pushed into a sale, which I really appreciated. He was friendly, approachable and always happy to answer any questions I had, making the whole experience a lot easier and more enjoyable
July 24, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful review.
We are delighted to hear that Ethan provided such a positive experience throughout your car-buying journey at Vertu Teesside. It's fantastic to know that he made you feel comfortable, supported, and well looked after from start to finish.
We're especially pleased to hear that you never felt pressured and that Ethan's friendly, approachable manner helped make the process easier and more enjoyable. Providing honest advice and ensuring our customers feel confident in their decisions is exactly what we strive for.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Ethan.
Kind regards,
Keith
Great experience with Vertu
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the cars and other services is to be commended. Because of this experience we are very confident we have made the right choice purchasing our beautiful new car with Vertu.
July 22, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful review.
We are delighted to hear that your car-buying experience was enjoyable and hassle-free. It's fantastic to know that Sean made you feel so welcome and provided such friendly and helpful service throughout.
We're especially pleased that Sean's knowledge and guidance gave you confidence in your decision and helped make the process so straightforward.
Thank you for choosing Vertu Motors. We hope you enjoy your beautiful new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Very professional
Very professional, charming young lady , makes a lovely cup of coffee
July 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Bob,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received such professional and friendly service during your visit to BMW Teesside.
We're especially pleased that our team member made such a positive impression and even treated you to a lovely cup of coffee! It's the little touches that can make all the difference, and we're glad you enjoyed your experience.
Thank you again for your kind feedback.
Kind regards,
Liza.
Great service ice
Richard is a genuinely nice man.
So helpful in everyway. From first choosing the car and answering all the questions we asked with professionalism.
Made everything easy for us.
Thank you
July 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Richard provided such a positive experience throughout your car-buying journey. From helping you choose the right vehicle to answering all of your questions with professionalism and care, it's fantastic to know that he made the process so easy and enjoyable for you.
Richard's friendly and approachable manner, combined with his commitment to delivering excellent customer service, truly reflects the standards we strive for. We will be sure to pass on your kind words, and we're certain he will be thrilled to receive your feedback.
Thank you once again for choosing us. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith
Great service from Lauren and Lewis
Great service from Lauren and Lewis.
Fill experience was good. no heavy selling just perfect
Lauren is a assett to BMW
July 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your review. I’m really pleased to hear you had a great experience with Lauren and Lewis. It’s wonderful that everything felt easy, with no heavy selling — and I agree, Lauren sounds like a real asset to BMW. Many thanks, Chloe
Just purchased a BMW 840i Coupe
Just purchased an approved used BMW 840i Coupe from Vertu Teesside. Love the car already and the service from Max Harman and Sales Manager Lee was excellent. I wouldn't hesitate to recommend them.
July 15, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Peter,
Thank you for your fantastic 5-star review!
We’re delighted to hear you’re loving your BMW 840i Coupe and that Max and Lee provided such excellent service throughout your purchase. It’s great to know the team made the experience such a positive one.
We really appreciate your recommendation and hope you enjoy every mile in your new BMW.
Kind regards,
Kerry
Great Service
Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very friendly and asked what we were looking for. From that initial interaction with us his manner was professional, warm & polite. Made us feel very comfortable.
June 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Ethan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Friendly and understanding of your…
Friendly and understanding of your needs and requirements
July 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Stephen,
Thank you for your review. We're pleased to hear you found the team friendly and understanding of your needs and requirements. Providing a personalised experience is important to us, and we're glad this was reflected in your visit.
Kind regards,
Danielle
BMW X3 M50 purchase
Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provided great after sales service to obtain the missing key cards from the previous owner and then provided them to us. Good to see a strong focus on customer service.
June 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Alan,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience purchasing your BMW X3 from Vertu BMW Teesside. It’s great to know Sean’s knowledge and dedication helped make the process smooth, from preparing the vehicle for collection through to providing excellent aftersales support.
We’ll be sure to pass on your kind feedback to Sean. Thank you for recognising the team’s focus on customer service, and we hope you enjoy your new BMW.
Kind regards,
Kerry
First BMW Purchase
Great sales executive, swift asking process, very friendly and approachable staff in the showroom. Business manager came to introduce himself which was a nice touch.
July 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that you experienced such a smooth and efficient process, supported by a friendly and approachable team throughout.
It’s great to know that your Sales Executive provided excellent service and that the Business Manager taking the time to introduce themselves added a personal touch to your visit.
Kind regards,
Matthew
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