I went to BMW initially to look for a car and to decide the facts and figures for a part exchange of my old car. Lauren S was absolutely amazing with explaining everything in detail, understanding e... See more
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Location
Switch locationConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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See what reviewers are saying
The entire experience went as smooth as it could. The team are fast and can provide help whenever it’s needed. Lauren handled the hand over with the keys and helped me get on my way as soon as possibl... See more
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My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... See more
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The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... See more
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Company details
About Vertu Motors - BMW Teesside
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, United Kingdom
- 0330 012 3571
4.8
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BMW X3 M50 purchase
Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provided great after sales service to obtain the missing key cards from the previous owner and then provided them to us. Good to see a strong focus on customer service.
June 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Alan,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience purchasing your BMW X3 from Vertu BMW Teesside. It’s great to know Sean’s knowledge and dedication helped make the process smooth, from preparing the vehicle for collection through to providing excellent aftersales support.
We’ll be sure to pass on your kind feedback to Sean. Thank you for recognising the team’s focus on customer service, and we hope you enjoy your new BMW.
Kind regards,
Kerry
First BMW Purchase
Great sales executive, swift asking process, very friendly and approachable staff in the showroom. Business manager came to introduce himself which was a nice touch.
July 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that you experienced such a smooth and efficient process, supported by a friendly and approachable team throughout.
It’s great to know that your Sales Executive provided excellent service and that the Business Manager taking the time to introduce themselves added a personal touch to your visit.
Kind regards,
Matthew
Amazing service from Matthew very…
Amazing service from Matthew very helpful, obliging will certainly recommend
July 3, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that Matthew provided such amazing service and was so helpful and accommodating throughout your experience.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Kerry
I have never driven a full electric car…
I have never driven a full electric car before and was a bit nervous but Andy at the Stockton branch was so lovely with me he made me feel relaxed and took me for a test drive in a car that he had approved to us and myself and my partner absolutely love the car but we wanted the one with Panasonic roof . Rang him to say there was one in a vertu garage down in Nottingham which he arranged for it to come to Stockton for us We love it can I just say a Big Thankyou to Andy and the staff we will definitely be coming back for our next car x
June 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your wonderful feedback. We’re delighted to hear that Andy helped put you at ease as you explored your first fully electric car and that both you and your partner had such a positive experience.
It’s fantastic to know that Andy took the time to find exactly the right car for you, arranging for the vehicle with the panoramic roof to be brought up from Nottingham to Stockton. We’re thrilled that you love your new car and that the team made the whole process so enjoyable and stress-free.
Thank you for your kind words, and we look forward to welcoming you back when it’s time for your next car.
Kind regards,
Matthew
Purchased my dream M4 from here.
Purchased my dream M4 from here.
Sam was brilliant, really professional and tailored the sale to suit my needs.
Would recommend.
June 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Jo at Nissan vertu Stockton sorted my…
Jo at Nissan vertu Stockton sorted my new car out for me , she was so lovely and helpful I would recommend Jo when looking at purchasing a new car at this branch , she went out of her way to sort things out for me when things didn’t go to plan , ( no fault of hers )
June 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Joanne,
Thank you for your wonderful feedback.
We’re delighted to hear Jo provided such helpful and supportive service, especially in ensuring everything was sorted for you when things didn’t go to plan. It’s great to know she made such a positive impression.
We really appreciate your recommendation.
Kind regards,
Danielle
Getting me into the car I desired
Lauren was really helpful in getting me into the car I wanted. Reception and other sales staff were very welcoming. Great handover experience.
June 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Paul,
Thank you for taking the time to leave such a fantastic 5-star review!
I’m really pleased to hear that Lauren was able to help you find the perfect car and that the whole team made you feel welcome from the moment you arrived. It’s great to know that the handover experience stood out as well — we always aim to make that moment as smooth and enjoyable as possible.
I’ll be sure to pass on your kind words to Lauren and the wider team at BMW Teesside.
We hope you’re enjoying your new car, and if there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Zain and Maddie at Mini Teeside are…
Zain and Maddie at Mini Teeside are absolutely brilliant. Thank you so much for helping me choose the right mini.
June 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you so much for your lovely review. We’re delighted to hear that Zain and Maddie were able to help you find the right MINI. Your kind words mean a lot to the team.
Many thanks,
Chloe
Excellent service from start to…
Excellent service from start to collecting our new car
Lovely staff all very helpful
Especially Lee
We love our new Honda it’s perfect
Thank you for everything
June 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Lee and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Dawn
Great service from start to finish
Great service from start to finish. The team communicated really well throughout my car purchase. Handover was smooth and informative. Really pleased.
June 15, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Sean,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with clear communication throughout and a smooth, informative handover. We’re delighted you’re so pleased.
Kind regards,
Dean
Salesman Sean Eales at BMW found my…
Salesman Sean Eales at BMW found my perfect car there was no feeling of being pressured into buying everything went at my pace it was a pleasure he sorted everything within 3 days and I drove away with my new car which I LOVE well done SEAN thank you very much
June 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Millie,
Thank you for your review. It’s great to hear that Sean took the time to find your perfect car and made the whole process feel relaxed and pressure‑free. Getting everything sorted so quickly and driving away within a few days is fantastic, and we’re delighted you love your new car.
Kind regards,
Dean
From initial enquiry to collecting the…
From initial enquiry to collecting the car, the experience was flawless and enjoyable all because of Nick and his great friendly and efficient service.
Nick Jimson kept me updated and informed on each step of the experience, from arranging the car for a test drive, to helping arrange transport for me to get back to the dealership to collect our car.
To understand how good Nick made the experience, I never ever felt sold too, he listened attentively, adapted and supported to let me make the right decisions and always kept communication flowing and responsive.
I highly recommend Nick and the team at BMW Teesside.
June 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for your fantastic feedback. We’re delighted to hear that Nick provided such friendly, efficient and attentive service throughout, making the whole process smooth and enjoyable from start to finish.
It’s especially great to know you felt supported and never pressured, with clear and consistent communication at every stage. We truly appreciate your recommendation and will be sure to pass on your kind words to Nick and the team at BMW Teesside.
Kind regards,
Matthew
Great Experience
Streamlined purchase experience. Regular delivery updates. Minor delivery delay but a full explanation and justification provided. Handover day was effortless as the paperwork etc had been completed earlier. Sales executive cannot be praised enough. It's for these reasons that I keep returning to Vertu Teesside BMW.
June 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon Mark,
Thank you for your review. It’s great to hear the purchase experience was so streamlined, with clear updates throughout and a smooth handover. We’re also pleased that the communication around the delay kept everything transparent. Your continued loyalty really means a lot to us.
Kind regards,
Dean
Excellent
Excellent service and advice from Louis at Teesside. Very happy overall, thank you
June 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good afternoon,
Thank you for your review. It’s great to hear you received excellent service and advice from Louis, and that you’re very happy overall.
Kind regards,
Dean
Has brilliant experience from start to…
Has brilliant experience from start to finish.
Zain for perfect sales rep one can ask for. He was very patient, accommodating and kept everything factual.
June 6, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Good morning Sonal,
Thank you for your review. It’s great to hear you had such a brilliant experience from start to finish, and that Zain provided patient, accommodating, and clear support throughout. Your feedback will mean a lot to him.
Kind regards,
Dean
Great communication
Great communication , clear and offering additional services without pushing.
And the car was great too 😉
June 6, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing your experience. It’s great to hear the communication was clear and helpful, with additional services offered in a relaxed, no‑pressure way. And even better that you’re happy with the car too 😉
Many thanks,
Chloe
Matthew and the team went above and…
Matthew and the team went above and beyond to ensure we had our car on the day arranged. Honda portal is not the easiest to navigate, if you are not completely comfortable with using such sites . Would much prefer to do our purchase with retailer . Where our questions can be answered directly.
May 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for sharing your experience. It’s great to hear that Matthew and the team went above and beyond to make sure you received your car on the agreed day. I understand how challenging the Honda portal can feel if you’re not fully comfortable with online systems, and your preference for dealing directly with the retailer makes complete sense — having someone there to answer questions in real time can make the whole process much smoother.
Many thanks,
Chloe
Luke was professional yet friendly
Luke was professional yet friendly, made the process fast and straight forward and kept me updated throughout.
Would recommend and would use again.
Great service. Thank you.
June 6, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi Vicky,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Luke provided a professional yet friendly service and made the whole process fast and straightforward for you.
It’s great to know that you felt well informed throughout and that you would both recommend us and return again — that means a great deal to the team. We’ll be sure to pass on your kind words to Luke.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Emma Embleton is Great
Emma Embleton at Stockton provided excellent customer experience both during the sale & with after sales support. The car had been prepared & checked ready to drive off when I arrived from Brighton. She was professional & sympathetic on a couple of after sales issues which she quickly resolved. I recommend Vertu Sunderland for your next car.
May 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Hi there,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience with Vertu BMW Teesside.
It’s wonderful to know that Emma provided excellent customer service both during the sales process and with after‑sales support. Ensuring everything is fully prepared for your arrival — especially when travelling such a distance from Brighton — is something we take great pride in, so we’re pleased this made a positive difference.
We’re also grateful for your kind words about how Emma handled the after‑sales issues with professionalism and understanding, resolving everything quickly and smoothly. That level of care is exactly what we aim to deliver.
Thank you again for your recommendation and for choosing Vertu Motors. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Highs and Lows
Initially on visiting Vertu Teesside I was looking to purchase a second-hand mini. However after entering the showroom and meeting the wonderful Kate that changed into buying a new one! Kate was helpful, professional and knowledgeable and is a credit to Vertu. However when it came to the picking up of my new car the process fell totally flat, No one was there to greet us, the car was meant to be outside, it wasn’t, it was then brought over to the forecourt with water still dripping on it, marks on the convertible roof and finger marks all over the glass. All of which Kate had to personally tackle. Bizarrely another salesman joined us and went into a monologue about how bird poo couldn’t be removed successfully from cars. I asked him to explain why then have I been sold and purchased, at the cost of hundreds of pounds, the special coating treatment for it from Vertu to do exactly that?! Fast forward to two weeks later and I’m still having to wipe dried polish off my car :-( The whole experience at pick up stage was flat and underwhelming. I expected my car to be pristine on pick up, I expected to feel special as a customer after all; buying a new car isn’t exactly cheap! It didn’t help that friends and family all experienced that special ‘new car’ feeling via other dealers yet sadly mine was completely the opposite. You’re only as good as the customer experience and I feel Vertu failed to deliver this at the final car handover. That being said Kate deserves nothing but praise for her professionalism and for going the extra mile to help clean the car. It wasn’t just myself let down by the after sales, she deserved so much more also.
May 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP3H0806 Kind regards, Dean
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