Verve Mastercard® Reviews 

Excellent rep, knowledgeable, experienced , courteous, informative and empathetic.

Interest rate too high I like the Card at first but the interest rate too high Great Customer Service!!

I want to give five stars to Verve Mastercard. From, Janette Pineiro

The young lady that helped me was very polite and knowledgeable. She took care of both my issues with a friendly attitude.

This is honestly the worst credit card I’ve ever had.

I currently have five credit cards, and this is the only one I barely use. I may have used it once in the entire year I’ve had it. Now, all of a sudden, they are charging a $12 monthly maintenance fee starting in May 2026.

I do not feel customers should be charged a maintenance fee on a card they are not using, especially when the credit limit is only $750. At that point, it feels like I’m being charged twice between the annual fee and this new monthly maintenance fee. It makes absolutely no sense and feels like a complete waste of money.

When I called customer service to complain, there was no customer retention effort at all. The only option given was basically to close the account. That tells me they do not care about keeping customers or providing decent service.

To make matters worse, I never received proper notice about this $12 maintenance fee. They claim I was notified, but I have no proof of that.

This is poor business practice, and I would not be surprised if other customers feel the same way. Honestly, this feels like the kind of issue that could lead to a class action lawsuit.

Great service, a very professional representative. Was a pleasure to talk to

customer service very nice and polite and patient

My representative was amazing! He was patient, professional and helpful. He explained everything to me and gave me advice on how to resolve my issues.

Verve, not a user friendly card when it comes to making payments. We have made payments with the same debit card numerous times. This time for a reason that didn’t make sense we couldn’t use the card we had used before. And the card account had plenty of money in it. Needless to say this did not make me happy.

The AGENT WAS OUTSTANDING
Not happy with the card

The woman that I spoke with was a great help

Fast and professional .

Great service and communication

Excellent service!!
Thank you

Good information pleasant Service thank you

If I could rate this a zero, I would. They use all of the initial credit limit for a load of fees, so you don't actually have any to spend. Then the payments from any bank account consistently "return" unpaid. I tried to set up auto payments and they get canceled because they return unpaid. I tried to make individual one time payments and they get returned. No notice from my banks that a payment was even attempted. The only payment that will process uninhibited is a debit card payment with a mark up fee almost as costly as the payment itself, over the phone. I don't know how this company can legally get away with theft of this caliber. Do not attempt to get any kind of credit from this company.