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Verve Mastercard® Reviews 

9,815
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 1,376 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and knowledgeable, making interactions pleasant and helpful. Many people highlight the exceptional customer service, noting that agents are kind, patient, and efficient in resolving concerns and answering questions. Reviewers appreciate the quick response times, with assistance often available almost immediately, ensuring their needs are met promptly and effectively. However, some customers also noted challenges with the payment process, including difficulties making online payments and being charged fees for phone transactions. A few other people also felt that the system for updating available funds was not always clear, and some reported issues with high or unexpected fees. Additionally, a small portion of people experienced problems with the online system, and some occasionally faced disconnections or unhelpful responses from customer service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

People report positive experiences with customer service, often describing representatives as professional,... See more

Service

Customers had positive experiences with service, often describing it as prompt, friendly, and accommodating,... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers expressing frustration over difficulties... See more

Response time

Users describe positive interactions with response times, with many reporting that their problems were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and concise info, helped me make my payment while making sure to explain everything, even down to the same day transaction fee. Extremely proficient and fast customer server. Extremely nice staf... See more

Rated 5 out of 5 stars

I spoke to a customer service yesterday to advise that I never received the initial card....but when I called the 844 number...they activated the card...so I called Customer service to find out if th... See more

Rated 5 out of 5 stars

my concerns about my payment due date was handled professional, courteous, patient by the CSR /no call on hold in giving me information I needed to know. Thank you!

Rated 5 out of 5 stars

The customer rep that handled my call this morning was courteous and completed my payment. I usually make my payments with a customer service rep bc I had an identity theft issue years ago. Plus the p... See more

Company details

  1. #57 of 252 best companies in Non-Bank Financial Service

About Verve Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,815)

1,375 reviews in the last 12 months

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Rated 3 out of 5 stars

Can't use Verve in an ATM for 95 days

Ok so I was offered a Verve Card through Kikoff. I was a little reluctant to accept it, so I read through the fees, annual fees, percentage rate and so forth. I decided I would to help me rebuild my credit. Unfortunately I didnt read all the small print, my mistake. After I got my card in the mail, I went out to celebrate, LOL so I went to the ATM and wasn't able to take a money out. After calling and talking to them it appears I have to wait 95 days before I can use it at an ATM. To say I am frustrated is an understatement. I have never had a credit credit card where I had to wait to use the ATM

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Company

Do not do business with I got this card to help build credit. I made all payments on time and paid the balance off as well. They turned my card off and said I made late payments and wanted me to get a release note from my bank the payments were made. When clearly my statements show payments on time and typically well in advance of the due dates and more than the minimum payment due. Their customer service is terrible and just a bad all around company to deal with. Proceed with extreme caution will not do business with them again. I closed my account there are many other companies I would rather do business with.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

This is my first time being a Verve Customer. Upon checking it was not told that payments have to be paid by 5pm
So I was charged a late fee. The customer service rep was able to give me credit for the late fee and I thought that was nice.thank you for all you do

June 2, 2026

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