Brilliant customer service! I was really surprised at how quickly and professionally my response was dealt with by Julia. Often with internet brands it can be a bit hit and miss but she helped with al... See more
Company replied
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Beautiful dresses and stunning colours. The material is brilliant, slight stretch in it but nice and thick to hide lumps and bumps. Size is very true as I ordered 4 different styles of dresses in t... See more
Company replied
Unfortunately I too fell into their trap. Their dresses were actually nice, and ended up keeping one and returning the rest which I got no response from. Followed up and they had said they went into... See more
I had sent a return back over a week ago , return not acknowledged and no refund received
Company replied
Company details
About Vesper
Written by the company
About Vesper
Step into a world of meticulously curated collections where figure-flattering dresses take center stage. At Vesper by Luxe Element Limited, we specialize in crafting garments from luxurious, super-stretch fabrics designed to sculpt and enhance your silhouette. Each piece is a testament to our dedication to quality and cutting-edge design, reflecting our commitment to empowering women through fashion. Our exclusive Sculpt Technology is engineered to make you not only look your best but feel unstoppable with every step, blending chic sophistication with unparalleled comfort. Since our launch, we’ve consistently pushed the boundaries of style, creating pieces that inspire confidence and redefine modern elegance.
Our Mission
Vesper is more than just a brand; it’s a movement aimed at empowering women through fashion. Our mission is to redefine what it means to feel confident, one garment at a time. We believe that every woman deserves to feel powerful and self-assured in her wardrobe, and we are dedicated to making that a reality. With each collection, we innovate and elevate, creating designs that inspire self-assurance and celebrate the strength and beauty of the modern woman. At Vesper, sophistication isn’t just a style—it’s a revolution. Get ready to elevate your wardrobe and your confidence.
Get Vesper Ready.
Contact info
United Kingdom
- help@luxe-element.com
- vesper.co.uk
3.6
Average
108 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Do not use
Same problem as everyone else regarding refunds. Wish I'd checked the reviews before ordering. What a shame as the dresses are lovely, but very poor customer service and delay tactics used to delay refunding money.
March 19, 2024
Unprompted review
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STILL NOT RECEIVE REFUND AFTER 3 MONTHS
I have returned items 3 months ago and still no refund. I have emailed them a few times and no response. Their old website vesper247 is not working and now trading under the new website. Has anybody had any luck with getting the refund?
April 5, 2024
Unprompted review
Do not order from this company
Do not order from this company!
Have been waiting weeks for my refund despite sending numerous emails and receiving no communication back!
March 15, 2024
Unprompted review
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!
I ordered two dresses in early November and returned one via their portal within the time frame, I have proof they have had the returned dress and my money plus a written promise of a refund, it has been 18 weeks. I have sent countless emails, and contacted Paypal - no response. no refund. disgusting customer service, they are scammers who set up a new website to fool people and avoid paying people what they are owed, more bad reviews telling the truth about their experiences. Beyond furious - Don't order! Find the dress on vinted instead.
Who will hold them accountable??
November 6, 2023
Unprompted review
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Company now trading under vesper…
Company now trading under vesper instead of Vesper247. The company are not giving refunds after people have returned items and are refusing to give money back. This has been going on for month to many many people who are still owed hundreds of pounds. Do not use the company! Read the reviews on vesper247!
March 10, 2024
Unprompted review
Do not order from this company
Do not order from this company - they were previously called vesper247 and have supposedly gone into liquidation owing thousands of people money in refunds. See reviews on trustpilot under vesper247.
March 10, 2024
Unprompted review
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