Hug Life  Reviews 

4,266
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting how advisors patiently explain complex details and options. Many reviewers appreciate the excellent customer service, noting that representatives go above and beyond to secure the best deals and policies tailored to individual needs. The overall service is frequently described as efficient and smooth, with people finding the process easy and stress-free. Consumers consistently feel valued and well-cared for, appreciating the personalized attention and the effort made to understand their individual circumstances. Many also highlight the financial benefits, such as securing better coverage at a more affordable price or saving money on existing policies, making the experience highly satisfactory.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, with many describing it as a great, smooth, and easy... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I thought it was just another one of those calls but it turned out that Laura niles was very informative, she explained everything to me in great detail and answered all of my questions thro... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,266)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice relaxing review

When I got the phone call from hug life I knew I had to sort my life cover out. While Kelly was on the phone doing a good job getting the right cover for me and explaining different options with no rush!
Now got all sorted so now can relax knowing am all sorted.

July 8, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a very good experience with Jason…

I had a very good experience with Jason Wong who was patient to come back and follow up with me at the right time having reviewed all of the information available that he took the time to provide a couple of weeks earlier.
He was very personal able and knowledgeable too. THANK YOU 🙏

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Laura Niles was fab!

I had the pleasure of dealing with Laura Niles today, and she was outstanding throughout the entire process. She was thorough, attentive, and highly professional, taking the time to explain everything clearly and answer all of my questions.

Laura helped me secure an excellent life insurance policy with a leading insurer that not only met my needs but also fit comfortably within my budget. Most importantly, it has given me real peace of mind knowing that my family will be financially protected in the future.

Thank you so much for all your help, Laura. I truly appreciate your support and would highly recommend your service.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver was really helpful

Oliver was really helpful, helped me to understand everything whilst going through the policy to make sure it was exactly what I want/needed. Explained everything really well & reasured everything was correct.

June 26, 2026
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Rated 5 out of 5 stars

I spoke with Jason from hug life who…

I spoke with Jason from hug life who was so friendly and polite. Excellent customer service, helped me over a few days as being a busy mum its hard to get time for phone calls lasting longer than 5 mins so I really really appreciate that. Thanks again Jason

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

My Customer Service Provider was Jason…

My Customer Service Provider was Jason Wong. I had a really great experience with Jason arranging my life insurance. From start to finish he was professional, patient, and explained everything to me in a way that made sense, I explained my family situation and what I wanted to give to my family after my life and Jason tailor made the insurance packages to suit my needs. Thank you Jason for your assistance.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient

I had a review with Laura Niles, she was very professional and easy to communicate with, every step was explained to me and advice was given.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I had my 4 year review of my life insurance

I had my 4 year review and Ollie done everything I would expect. Answered all my questions then gave me options for my life insurance not pushy at all, kept asking if I understood everything which I did as he was very knowledgeable and explained everything clearly. Definitely recommend.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I spoke with Kelly Hough at Hug Life…

I spoke with Kelly Hough at Hug Life today. She was personable yet professional and extremely knowledgeable. Kelly helped me to update my life insurance cover and critical illness cover, ensuring it was compatible with my change in job and living arrangements and personal circumstances. No question was too much for Kelly to answer and explain how the policy worked and what exactly it covered.
I would 100% recommend this service to others, in particular the service delivered by Kelly. Thank you 🤩

June 23, 2026
Unprompted review

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